Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

New Return Policies

I have been selling on Ebay for 15 years. This was originally a venue for small (and large) sellers to offer their products. Ebay has increasingly imposed their preferences on its sellers even though really we own our businesses and just use Ebay as ...

Ebay uses paypal to avoid refunds 3rd party hustle

I have been shopping on ebay for a few years and kept my purchases cheap because I always suspected that the whole ebay-paypal relationship to be a deniability hustle. So it finally happened, I bough a pair of police suspenders, they arrived broke, t...

Incorrect address format

Hello,I am an amateur seller, and just sold an item for ~=$150.I went to print the label, but got two error messages: "Failed to obtain services from USPSShipTo province is invalid or unsupported.""There is a problem with the ship to address. Please ...

Resolved! SCAM!! Need help!

Hi guys. I thought I got scammed. Here's the thing.I bought a brand new iPhone Xs max 256GB from a zero feedback new user (registered on Mar. 2019) at a rather low price (less than 700 bucks) and thought it was a great deal on Apr. 16.The seller did ...

Resolved! Fradulent item location: listed as USA when it is really India

I have been dealing with a seller that lists the item location as: Jamaica, New York, USA. I often check the item location to make sure that I get prompt shipping service. But the hint came when I saw tracking information show the real pick-up locati...

What is this guy’s scheme and how can he possibly win?

I recently purchased this jacket: https://www.ebay.com/itm/Arcteryx-Men-39-s-Black-Gamma-MX-Hoody-Size-Medium-/223468198356?txnId=2229940804012#vi__app-cvip-panel It it turned out to be a counterfeit and I was able to get confirmation from Arcteryx. ...

Shipping scam

There is an ebay seller offering an item for $5.50 with free FedEx overnight shipping. I couldn't believe it so I bought one just to find out and sure enough I received the item FedEx Priority Overnight. I checked the cost for that from his location ...

HP computer parts ripoff, four in a row

I've had four HP computer part sales that ended in a buyer wanting a refund in a row. What can I do? Nothing.

Can seller offering free returns withhold SNAD refund if the item was returned in same condition?

I recently purchased a MY AMAZING BLOW DRY SECRET QUICK DRY SHAKE N SPRAY from a seller with 99.9% rating, which ended up being my first ever return on Ebay. I never check whether a seller has free returns or not, as I only buy stuff I would like to ...

Resolved! Seller has returned item to sender twice.

I purchased an item about 10 days ago and the seller shipped it out immediately. It got about 60 miles from my residence and the seller put in a request to return the item through ups. I didn't think much of it, maybe he sent wrong item etc. So he th...

Reporting Shipping Outage 4/25/19 6:00 AM

Seems to be an outage on the shipping system this morning. Haven't been able to get into the system to print labels for the past 30 minutes or more. All other pages seem to be working fine. Tried both Chrome and Microsoft Edge. Bummer, since I got up...

How to Negotiate Shipping during Live Auction?

I'm brand new to selling on ebay, so thanks for helping me out!I have an auction ending tonight, and a customer reached out asking if I could negotiate a lower shipping rate. Because it was my first listing, I chose the option "recommended by ebay". ...

how can i access a return label issued to a buyer via a return request?

As shown in the attached image I accepted a return for an item I sold. When doing so I issued a return label however a few days after I noticed that I put the wrong return address. I used the "Buy label via ebay" option when issuing the return label ...

Resolved! International buyer requests order cancellation after item is in USPS' possession.

Hey fellow eBayers, I just wanted to make sure I'm going about this the right way. This morning at 8:04AM a buyer purchased a used "Kanex XD" from me. A Kanex XD is a gadget that allows you to use specific iMac models (27", 2009 and 2010) and Apple d...

Resolved! FIX for USPS Shipping Label Failure to Print Problem

Like others, we've been unable to print USPS labels after the latest IE updates. Others have been switching to Chrome's browser to print their labels. Here's all you have to do. Click on TOOLS in the upper left corner of your browser.Scroll down to a...