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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Buyer didn't read description or look at photos; wants refund.

I have just had a return request filed against me. They say I listed the ADVANCED version of a hair product and sent the regular version. Here's where I did make a mistake: I used the "sell one like this" feature when I listed the item, and I didn't ...

package research case opened by buyer, opens return for SNAD for recieving used part, not new

anyone ran into this. buyer opened an ebay account july 15, 2019, made an offer on my item, I accepeted and he paid. was for $490. item sent and delivered july 19. on july 26, buyer opens a return request stating picture doesn't match item received, ...

PayPal Money Not Held For eBay Return?

I've got a return on eBay that doesn't have the payment being held. I believe this is preventing me from opening a dispute on PayPal regarding this, can anyone enlighten me? When I go to the resolution center to file a dispute, it just sends me back ...

Need advice when my listing said "No Returns"

I sold an iPhone 6S, and the buyer received it yesterday. Today the buyer says he wants to return it because he wanted a 6S Plus. My listing was clear the phone is a 6S, and no returns. What does someone do in this case? Thanks - I've never had this ...

Resolved! Seller refusing to refund.

I had made an auto parts purchase and one of the kits showed up missing parts. I messaged the seller informing him that it was missing parts and I got a reply saying to visit their website for a return to get a refund. I did and sent the package back...

Adios EBAY!!!

Ebay has sunk to a new level of dishonesty and cheating buyers in complicity with dishonest sellers. I have bought probably 60 item in the last few months and hundreds over the last 10 years. In short, I bought a pair of shoes, confirmed with the sel...

Shipping

This ...! I need to order 17 cell phones (Ulefone Armor X4G) from Chinabrands. Can you ship to Tanzania?

need a little help with item i shipped to the Philippines

I shipped a 500 gold item to someone in the Philippines the tracking only shows that it got to jamaica NY i guess the distrubution center then no more scans after looking i guess they do not scan there but the person has been shady from day one sayin...

Seller threatening legal action.

Hello community. I recently purchased a pack of coils used for vaping from a seller on ebay. I spotted this seller was selling below the average price on ebay so snapped them up(silly me) I recieved a set of coils that were not the type shown in his ...

USPS dimensional weight changes in June.

We who sell any larger item that is light. IE a tennis racket could be wrapped in bubble wrap and go as either first class or priority mail weight < 1 lb Now the cost will be the Dimensions 28x13x2=726 then divided by 166 = 4.4 = 5lbs This will doubl...

Charging AU $4,999.00 postage costs for a $50 item?

Hi there, I nearly purchased a $48 item- It was added to my shopping cart but when I went to to check out my item I noticed AU $4,999.00 in postal fee's. How can someone charge that? Shouldn't eBay have a cap on postal costs? (item number 27249071392...

Seller Canceled Order

I purchased two products from a seller. He messaged me a few minutes later saying that he issued the wrong price when listing the items. He canceled and refunded my order. However, the reason for the cancellation he chose was “Something was wrong wit...

Seller has not refunded item, and cannot escalate to ebay

I'm having problems with a seller that, despite telling me that he's requested a refund, has not refunded a phone I purchased more than a week after acknowledging receipt of the phone. In addition, the seller has not declared the phone has been recei...

Odd Refund Glitch

Hello. In the past, I have been able to take percentage increments out of refunds as a re-stocking fee since we pay for the original shipping, labor, parts, etc. The customer is made aware of this as it is posted in each of our listings, and they are...

Buyer has requested item be delivered differently

A buyer has requested (by added delivery note) that item should be delivered to side door of home( I assume they want it delivered to rented property) How do I go about making sure that happens?