Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Strange tracking number and it won't work

I purchased an item and recieved this for the tracking number. ID15245138187102CN It doesn't seem to work anywhere that I've been trying to look. To add to frustration the seller isn't good with English and doesn't understand. They said they would ge...

Global shipping program

Hello.Unfortunately I made a mistake and used ebay global shipping program.I didn't receive my Item, the shipping company (GCX) don't bother to answer and last week ebay sent me a message that I received the item and the case is closed.Now I did read...

Resolved! Can you have a different source zip code from your return shipping address?

Hello! I am rather new to selling here on EBay and was wondering if and how I can update the zip code from the shipping source.The shipping source zip is defaulted with my return zip code, but I ship using the post office in the county next to me. Th...

Seller not responding

Hi. I purchased suitcases through bidding. Its been a week and the seller has still not shipped my items. He is not replying to any messages. What should i do?

Item got lost during transition to Global Shipping Center

I'm buyer from Australia, recently purchased an item from UK seller, who sent the parcel from France to UK Global Shipping Center while she was on holiday in France. According to the tracking number she provided, item has been delivered to GSP, Pitne...

Resolved! Global Shipping program for a Buyer is Horrible

Import fees!! Import from where? Half the pages I viewed had no import fees. Only 1 page showed it. money Scam I specifically bought my item based on price, purchase & shipping.Then I got nailed with very high import fee's, what a surprise I've not o...

Media Mail Option Grayed Out

"Items in this category are not eligible for Media Mail." Its a book ! Seems ebay is playing cop for the USPS. The book was listed under the category Toy Models>Rocketry. There is a greater targeted audience for this book.Sold in a day.I believe ebay...

Resolved! ERROR

I'm trying to report Ebay, that I didn't received my product, but every time I click on the product, it goes back to inicial page. Help me, please

I issued refund but buyer kept the item and refund.

Hello all. I sent an item through global shipping and it turned up in Italy. The buyer picked fault and I accepted a return. I missed their ridiculous 4 day window in which to send a return label or give the buyer 30 euros in which to buy his own lab...

The refund you sent didn't go through

Hi,I am trying to refund a buyer but when it failed.The error message shows below: The refund you sent didn't go throughTo try again, log in to PayPal and go to the Transaction Details page and click Issue Refund.You can also send money directly to t...

Buyer return loophole that refunds shipping cost automatically

It seems that buyers are taking advantage of return loophole and selecting options that will automatically refund inital shipping cost. Selecting "return: item not as described" automatically adds the shipping cost back to the refund amount which doe...

Resolved! I paid for an item and the seller does not answer or ship

Hi there, I paid for an item and 3 days have passed and the seller did not shipped.He, also, is ignoring communication.Can I cancel or ask for a refund on PayPal? What should I do?

Has anybody ever seen this on Pay Pal?

We have no postal address on fileI sold an item, went to double check the mailing address on PP and the above is all it says besides transaction is completed (the money is there). How can they register without an address and how will it affect me if ...

Shipping label error

I am trying to print my labels and after 3 successful labels printed I get an error that says my buyer expects this item by May 10th. All the expected delivery dates, on any option I choose, says item delivered by May 13th. So it won't let me buy or ...

Resolved! Return reasons

all return reasons are visible to buyer, even in my return setting i unchecked boxes for some reasons what buyer should not use to return the product, one buyer returned me product by selecting the reason which i disabled it in my setting, i am curio...