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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Partial refund

How to issue a partial refund

How Can I Resolve This ?

Early Jan. of this year, I purchased a watch ($160) from what seemed like a reputable seller (LuxyVIP), based off of hundreds of reviews. I used my debit card via PayPal to pay for this item. Tracking info was updated on order upon shipping and a few...

Resolved! Shipping label - not printing customer's new change of shipping address

This is more to report a technical problem with printing shipping labels and invoices rather than looking for an answer. When a customer sends me a message after they purchased the order giving me a different shipping address, even though I go in an ...

Asking Ebay to step in (after 30 days) or report a seller

I purchased one a 12-month subscription to a premium music service. The seller terminated the subscription after 30 days (which happens to be both the duration of a free trial, and the point at which the "Ask Ebay to Step In" option disappears.) The ...

I bought a FedEx label /w EBay, but its past that date. Will their pickup carrier still honor that?

I bought a FedEx label via eBay ON Sunday for Tuesday. I scheduled a pickup for that date. The pickup guy comes and doesn't knock or blow the horn. He barely leaves and comes right back into my driveway and stops(MUST HAVE SEEN ME IN ORDER TO MAKE TH...

Packlink , new shipping tool - beware

not only is ebay info on how to set up regular payments confusing (when you first pay you can do this anyway) but just printed my first Hermes label and its gone up from £2.78 to £3.30 !!!so who is gonna use labels when they can just pay £3 at post o...

Gave postive feedback but seller sent wrong item

Kind of bummed i gave this seller postive feedback before opening the item and it was a star wars dvd and not a game,im i out of luck.really depressed about this.

Resolved! Ebay charged me for a shipping label I NEVER purchased or authorized!!

I purchased a shipping label from Ebay today. The cost was $3.49, then 1 minute later I received an email stating that I had sent a payment of $5.38 to Ebay shipping center as well. I never did that. I am aware that I did purchased the $3.49 one, but...

Has anyone heard of WILL tracking?

I just ordered some bulk hand sanitizer a couple of days ago. The seller posted a tracking number as 'WILL tracking', only a 12 digit number. So far it says 'tracking number provided'. I'm waiting to see if it shows movement, but I've never heard of ...

Retail postage vs mailing label

Because I do not have the ability to print shipping labels at home - I have a printer but not the space to install it - I have been going to a USPS Self Service Kiosk to print them. Since postage is considerably cheaper when printing eBay shipping la...

Resolved! Can buyer override shipping table?

Experts, I have a shipping table set up to ship to China (and many other places) via Priority Express Mail. Some other countries (i. e., Delcon countries that track USPS 1st Class) are set up on the table to go by 1st Class International (much cheape...

Seller Fraudulently claimed on USPS insurance

I bought a glass tumbler from a seller that was delicate. She wrapped it in a thin piece of tissue, a small pre-used somewhat broken piece of bubble wrap that didn't overlap and two small thin pieces of cardboard stuck together with scotch tape, and ...

Resolved! Shipping Rate Tables: Can you COPY? Can you DELETE?

I set up rate tables for USPS Regional Rate A boxes, Regional Rate B boxes, and each of the five levels of Cubic pricing. Wow, what a learning curve! I'll just say that the whole set-up process was far from intuitive or user-friendly. Once I understo...

Why can't I ship to this address? Express Lane STE Sarasota, FL

This has been covered on this community many times before about this exact same address. But the address I'm talking about is 4283 EXPRESS LN STE SARASOTA, FL Appearently this is a international shipping service that ships out products outside of the...

Buyer claiming they did not get package 2 weeks after it being delivered.

First of all the address is one of those reshippers that according to the post office receives a lot of packages. So while usps is scanning all the packages they accidentally scanned mine as "recipient not available, notice left". Before I found this...