Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Keeping USPS Receipts

I go to the post office every day and hand my sold packages to the clerk and ask for a receipt so that I can make sure they get scanned. Is there any purpose to holding on to the receipts? I'm wondering if, since the tracking info is automatically lo...

Resolved! Media Mail/eBay Category Issue

I created a listing through Turbo Lister in the Collectibles>Historical Memorabilia>Fraternal Organizations>Fraternity & Sorority category. The listed item was a book (with no advertising), so I chose USPS Media Mail as the method for shipping. The i...

Ebay's U.S Post Office charge does not coincide w/ latest U.S. Post Officce Chart. Why?

Just tried to print a shipping label thru eBay.Postage being charged by eBay is more $$$ why? I have the latest U.S. Post Office price chart. This same zone and weight is $2.00 LESS than what eBay is quoting me and will charge. Why is that? Thanks......

USPS POSTAGE ADJUSTMENTS

I received two notices today that eBay charged me for postage adjustment cost. I was charged $1.22 and $1.20 for these adjustments. However concerning these two items, both were below 4 oz. which means the postage cost is automatically set by eBay sh...

returned to an unverified address

Ebay automatically approved a return for an item, which is fine. Ebay automatically issued a return label without giving me the option to change the shipping address so now the return has gone to a the wrong address. Apparently, if ebay approves a au...

I hate being pressured by eBay to accept remorse returns

I sold a large designer Tote Bag last week Wednesday. This buyer had previously contacted me ten days before the sale to make a ridiculous lowball offer that was 30% and asked for free shipping as well. This listing was already 57% of the list price ...

Insured for $1000 when item cost was $3000

I know I am getting a bit ahead of myself since the item was only shipped today, but I am a buyer and paid for an item that cost $3000 and the seller only insured the package (through USPS) for $1000. I know I am the buyer am covered, but I want to b...

eBay return label not generating for buyer

I'm not sure if this ony happens to our ebay account, but please post here if you are experiencing the same problem.We offer 30 day free return on all of our listings, and when buyer request return we usually purchase a return label via ebay since it...

Unfair Policy of eBay against Seller Metrics-----!!!!!!!!

@Anonymous SORRY ITS TAKE SOME TIME TO READ BUT ITS VERY IMPORTANT - UNFAIR POLICY my 90% products fall in one category and because of that peer group, returns are taken against my seller metrics.if i sell more item in one category off course i will ...

Resolved! Buyer didn't read description or look at photos; wants refund.

I have just had a return request filed against me. They say I listed the ADVANCED version of a hair product and sent the regular version. Here's where I did make a mistake: I used the "sell one like this" feature when I listed the item, and I didn't ...

package research case opened by buyer, opens return for SNAD for recieving used part, not new

anyone ran into this. buyer opened an ebay account july 15, 2019, made an offer on my item, I accepeted and he paid. was for $490. item sent and delivered july 19. on july 26, buyer opens a return request stating picture doesn't match item received, ...

PayPal Money Not Held For eBay Return?

I've got a return on eBay that doesn't have the payment being held. I believe this is preventing me from opening a dispute on PayPal regarding this, can anyone enlighten me? When I go to the resolution center to file a dispute, it just sends me back ...

Need advice when my listing said "No Returns"

I sold an iPhone 6S, and the buyer received it yesterday. Today the buyer says he wants to return it because he wanted a 6S Plus. My listing was clear the phone is a 6S, and no returns. What does someone do in this case? Thanks - I've never had this ...

Resolved! Seller refusing to refund.

I had made an auto parts purchase and one of the kits showed up missing parts. I messaged the seller informing him that it was missing parts and I got a reply saying to visit their website for a return to get a refund. I did and sent the package back...

Adios EBAY!!!

Ebay has sunk to a new level of dishonesty and cheating buyers in complicity with dishonest sellers. I have bought probably 60 item in the last few months and hundreds over the last 10 years. In short, I bought a pair of shoes, confirmed with the sel...