Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Seller refusing to refund.

I had made an auto parts purchase and one of the kits showed up missing parts. I messaged the seller informing him that it was missing parts and I got a reply saying to visit their website for a return to get a refund. I did and sent the package back...

Adios EBAY!!!

Ebay has sunk to a new level of dishonesty and cheating buyers in complicity with dishonest sellers. I have bought probably 60 item in the last few months and hundreds over the last 10 years. In short, I bought a pair of shoes, confirmed with the sel...

Shipping

This ...! I need to order 17 cell phones (Ulefone Armor X4G) from Chinabrands. Can you ship to Tanzania?

need a little help with item i shipped to the Philippines

I shipped a 500 gold item to someone in the Philippines the tracking only shows that it got to jamaica NY i guess the distrubution center then no more scans after looking i guess they do not scan there but the person has been shady from day one sayin...

Seller threatening legal action.

Hello community. I recently purchased a pack of coils used for vaping from a seller on ebay. I spotted this seller was selling below the average price on ebay so snapped them up(silly me) I recieved a set of coils that were not the type shown in his ...

USPS dimensional weight changes in June.

We who sell any larger item that is light. IE a tennis racket could be wrapped in bubble wrap and go as either first class or priority mail weight < 1 lb Now the cost will be the Dimensions 28x13x2=726 then divided by 166 = 4.4 = 5lbs This will doubl...

Charging AU $4,999.00 postage costs for a $50 item?

Hi there, I nearly purchased a $48 item- It was added to my shopping cart but when I went to to check out my item I noticed AU $4,999.00 in postal fee's. How can someone charge that? Shouldn't eBay have a cap on postal costs? (item number 27249071392...

Seller Canceled Order

I purchased two products from a seller. He messaged me a few minutes later saying that he issued the wrong price when listing the items. He canceled and refunded my order. However, the reason for the cancellation he chose was “Something was wrong wit...

Seller has not refunded item, and cannot escalate to ebay

I'm having problems with a seller that, despite telling me that he's requested a refund, has not refunded a phone I purchased more than a week after acknowledging receipt of the phone. In addition, the seller has not declared the phone has been recei...

Odd Refund Glitch

Hello. In the past, I have been able to take percentage increments out of refunds as a re-stocking fee since we pay for the original shipping, labor, parts, etc. The customer is made aware of this as it is posted in each of our listings, and they are...

Buyer has requested item be delivered differently

A buyer has requested (by added delivery note) that item should be delivered to side door of home( I assume they want it delivered to rented property) How do I go about making sure that happens?

Resolved! Shipping Details "Use Cart"

@Anonymous Following up from today's Weekly Chat. First, I use Chrome. My listings like item number 192946099189, which are single quantity listings, have no mention of using the cart to receive shipping discounts. My multi variation listings like it...

Tracking number shows item delivered to wrong address.

The tacking number for an item which I have ordered, shows it having been delivered to the wrong address—which mistake I was able to detect even before the package went “Out for Delivery”, but the USPS costumer care representative said it could not b...

Started a return, package given to different USPS, will the return still go through?

I started a return for my item due to it not working, and eBay contacted the USPS in my city (from what i can tell), although i dont have a printer so i had to print the label from a relatives house in a very close by city, and i dropped the package ...

Buyer gave wrong address and wants me to cancel delivery

I sold an item and shipped it to the address provided by ebay and paypal, it's supposed to arrive in 2 days. The buyer just messaged me and said that there is a mistake in the house number of the address. "Hi! There was an error in the address number...