Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Damaged item

A buyer has reported that a well-packed item arrived damaged. I used an eBay label for UPS. I know there are forms to fill out, but how have you handled needing to have the item available for UPS inspection? Having it sent back will be expensive and ...

International shipping

How do I go about shipping to Europe?

Buyer needs to buy new shipping label

We sold an item; it was delivered to the buyer. The buyer was out of town for several days, so the item was returned to us. How does the buyer now pay for a new shipping label?

FedEx Delayed Package Refund Request

I have a package that was mysteriously held up in the FedEx system for 10+ days before it started showing up in tracking again and eventually delivered. FedEx has a delivery guarantee / refund request process, but it requires you to know the invoice ...

International Shipping EIS question

I just noticed that I was opted into International Shipping EIS. I have several questions before deciding if I want to use it:1. Is the shipping charge to the hub calculated the same way as if I was shipping direct to a buyer in the same zone as the ...

freight shipping

We sell furniture and use white glove shippers. Ebay's only option is to click freight. My customers are having trouble checking out as it is saying freight error? There are no options other than freight?

eBay—where hypocrisy thrives.

Want to peddle knock-offs, fakes, and counterfeits? eBay rolls out the welcome mat. But dare to deliver a second late, and you're public enemy number one. Authenticity? Integrity? They couldn’t care less. As long as the package lands on time, you’re ...

Shipping of an item

I ordered an item on January third and now it's January 14th and the seller still hasn't shipped the item. I sent the seller a message about a week and a half ago and still haven't gotten any feedback. Every time I go to the more actions tab next to ...

Cannot Update DHL Tracking Number after "Shipped" (just picked up)

Duplication error was found after DHL picked up multiple parcels. The first tracking number was disabled by DHL, but not in eBay system and used as "Shipped". I have been trying to update it with the newly provided DHL AWB number (tracking number), b...

Amazon Fullfilment Center delayed order processing.

I ordered a product on 12/25/2024. It took better than three weeks to get here...hint not from China. The weather played a part, sure. The biggest part, by far, was the order was shipped from a Amazon Fullfilment Center. It appears to me they delayed...

International shipping

Good evening… I would like to get some advice and help because DHL somehow messed up delivery address… and after time they send item back to shipper… I try contacting seller but he didn’t receive item what I bought from him because he already get pai...

Resolved! Is it truly impossible for us to ship tiny items under 1oz for under 5$ these days??

Hello, I did look thru quite a few threads and it does seem that shipping is in fact this way these dayt, but. I was just wondering if we could ship tiny items under 15.99oz in any manner that is cheaper than >4$ with tracking? Allot of us often have...

delivery preferences

How can I set up delivery preferences, so that we don't miss our delivery attempts. We keep getting delivery attemps outside normal business hours and weekends. thanks

Resolved! I can't get local pickup off one of my listings. How I fix?

This issue only started happening when eBay changed the business policy page. IDK it's prob an easy fix, but I can't figure it out. I've toggled on and off multiple times. Doesn't go away.

UPS Damage claims

Can anyone help me with what the current way to log a UPS claim is for damage?I tried on the UPS site and it won't let me open one even when selecting I sold through ebay. I called ebay and they sent me a link for some 3rd party website of which I do...