Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

buyer bought and paid for pick up only item. how do I invoice for the agreed shipping amount?

buyer bought and paid for local pick up only item (she's in new mexico, I'm in north carolina). We agreed upon amount and shipping service. i've looked on ebay and paypal, I cannot figure out how to invoice her for the shipping. Help please! I don't ...

Free 30 Day Returns

I have never returned a purchase I have made on Ebay for any reason. Have always been pleased. Today I received an item that I am not pleased with, and would like to return it. It is not defective, but is not really what I had anticipated from the pi...

Item that was forwarded back to me

Hi:I have a question/need guidance on how to handle a situation. I mailed the buyer's item, it was international & never heard a peep from the buyer till yesterday saying he never rec'd yet it's showing it was delivered. Literally hours later when I ...

How to cancel a return

I was wondering how to cancel a return once you have started a return?

returns

can anyone tell me how long a buyer has to file a non received claim thanks

I have an issue with a return from a buyer and need advice. I'm new to this.

I am new to using ebay for selling some of my old things. Everything was going good until I had a recent transaction. I sold an item that was used and functional. The buyer contacted me stating he felt it did not work properly and I was able to show ...

Resolved! 2 Returns Last Week?

I had 2 returns last week. For the past 3 weeks, I had an average of $300 in transactions a week. However, this week only had about $100 in sales. Do you think the two returns are hurting me? One was broken by the post office and the other is pending...

Is paypal that stupid?

Why would they not give my shipping address with my legal name?On Ebay my shipping address is my legal name, not my fictitious store name.I bought an item and the seller used paypal to print the label and it says leaky bucket labs.Like the ebay store...

Buyer requested return NAD

I posted a picture of a backpack and lunch bag set, but only of the front. Buyer requested return due to "not as described" because the back of the item has a different pattern. Is this considered NAD? Do I have a case here?

GSP to Russia (Russian Federation) ?

Hi, A buyer in Russia bought an item, but GSP did not activate, and it's asking me to choose a shipping method on the invoice. My other international sales all use GSP, so I think I have it set correctly. I see "Russia" in the list of GSP countries. ...

Is there a solution to not being able to print fedex in half sheet format 8.5"x11" yet? Is it me?

Ever since they added fedex to the new label "flow", I have not been able to correctly print a label. I can buy it but when it is sent to the print page as a pdf- it is in the vertical orientation ( like reading a book). I need it to be sent over in ...

Guaranteed delivery seems confusing and/or misleading to me.

I sell more than I buy, so didn't realize that most items you look at to purchase say "guaranteed delivery by such & such date" on the listings and shipping tabs. Then I found out that information changes somewhere along the line at check out and swi...

Quaranteed Delievery Question.

I am curious to know where I can find a guaranteed delivery date on an item I purchased. I thought there was one, but didn't make a note of it. Now when I pull up the item I bought, it only shows a guarantee date of 8-17 for buying it today. It is a ...

Resolved! Item sent via eBay shipping label was potentially misdelivered, what are my best options?

So I sent a package to a customer and they notified me today that the tracking number said it was delivered, yet it had not arrived. So I check the tracking # and it does say delivered, but it has a different zip code than what the buyer's address is...

eBays response time to complicated Resolution Center Case

I paid for a very pricy (more than $1000) camera on eBay. Item says delivered on Saturday, but seller didn't upload the correct tracking until Sunday. Found out Monday of the news but no package at my home... After talking in detail with the seller i...