eBay

Buyer Claims Package was Broken Into and Empty.

I received a message from my buyer who claims that my package arrived but was broken into and empty. He sent a photo of the box and the tape is intact but the top of the box is smashed down and wide open. What do I do now? I'm not sure what to believ...

Need Ebay to step in

I opened a case. I need Ebay to step in. I have been trying to to go through the instructions but can't manage. Only finding send seller a message.

cannot generate international usps priority mail label,i get internal error message when on final pa

I have shipping time correct, but eBay doesn't.....

Bless eBay's heart.......they try to make promises for you that you can't keep. I know they are desperately trying to be a one-day delivery website. I have items that are required required to be shipped U.S.Postal Service Parcel Post Mail, such as ae...

Seller recieved a return two weeks ago, but return details on Ebay didn't update?

Tracking code info says the package was recieved on August, 2. However, looking at return details on Ebay, it says it's still in transit. Seller is also shady and doesn't respond since I've send a return - says he's on holiday. Because it's in transi...

Returned item sitting at USPS

This is a long and tawdry tale so I'll try to be brief. Opened a case with ebay because an item was received damaged due to being poorly packaged. Ebay sided with me. I used the return shipping label that ebay provided. Case opened 7/26, Ebay ruled i...

SNAD trying to refund money but keep getting an error when trying

I made a mistake in a listing and intended to fully refund the buyer. The problem is that initially agreed to refund part of it and sent the refund. After that the seller did a SNAD wanting a full refund. I agreed and tried to refund the money throug...

Seller didn't pick up the returned item - eBay says they can't refund me

I've never had such bad service; the seller has only one feedback (1), and I have a great history in eBay (member since 2007), with maybe four returns. How come that eBay says I don't have enough evidence that the item was returned to the seller, whi...

buyer bought and paid for pick up only item. how do I invoice for the agreed shipping amount?

buyer bought and paid for local pick up only item (she's in new mexico, I'm in north carolina). We agreed upon amount and shipping service. i've looked on ebay and paypal, I cannot figure out how to invoice her for the shipping. Help please! I don't ...

Free 30 Day Returns

I have never returned a purchase I have made on Ebay for any reason. Have always been pleased. Today I received an item that I am not pleased with, and would like to return it. It is not defective, but is not really what I had anticipated from the pi...

Item that was forwarded back to me

Hi:I have a question/need guidance on how to handle a situation. I mailed the buyer's item, it was international & never heard a peep from the buyer till yesterday saying he never rec'd yet it's showing it was delivered. Literally hours later when I ...

How to cancel a return

I was wondering how to cancel a return once you have started a return?

returns

can anyone tell me how long a buyer has to file a non received claim thanks

I have an issue with a return from a buyer and need advice. I'm new to this.

I am new to using ebay for selling some of my old things. Everything was going good until I had a recent transaction. I sold an item that was used and functional. The buyer contacted me stating he felt it did not work properly and I was able to show ...