Shipping

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WHY DHL

Why do sellers use the pathetically slow DHL for their shipments? Is there a cut rate for sellers to ship via them? I live in the Midwest and as a buyer I cringe whenever I check the shipping status and see it was shipped DHL. DHL adds at least 3 day...

After eBay is holding a Money, Should I ship it at local post office?

This afternoon, The buyer was offer me on this camera and the eBay just hold my balance. Is that works I will ship it at the local post office?

I bought an item, which was not as described. Opened a refund case but no refund.

HiI bought an item for my car, which did not fit after all. The seller asked the car specifications from me, whic I gave to the seller. Seller said "dont worry, it will fit" but after few weeks shipping I reveiced the item, attempted to assemble it, ...

Resolved! Partial refunds and shipping refunds.

Basically, I bought an item that has a defect, the seller has offered a partial refund of GBP 10, I originally paid 32. What I want to know is if I'll receive a full refund (including shipping) and if I'll have to pay for shipping. If I have to pay f...

Buyer used VPN for cheaper shipment

I recently sold an item to a person in USA. Somehow the buyer paid for the domestic shipment for $7 in Sweden and not the international shipment on $12. I believe the buyer used VPN to get cheaper shipment but I can't prove it.The question is: Can I ...

EBAY PLEASE FIX - automatic returns is killing the transaction....

....when all that is needed is a simple fix between buyer and seller. This fix can happen by simple communication. There is no communication on an automatic return. Neither buyer nor seller wants the transaction terminated.

Buyer broke a bracelet and claims it's damaged

A buyer has opened a case against st me for a return as the item i sent them was damaged.. They said they wore the braclet and it broke while they wore it. So it wasn't damaged untill they broke it. They sent me a picture and u can see it's been snap...

Resolved! Suggestions to help resolve a return request

I am the seller looking for suggestions from the community on how to best handle a return request. Buyer said item was damaged in shipping and requests a return. Item sell price was $40 and shipping was $40.I contact shipping company and they said If...

Printing Label

I can't print labels on a half sheet shipping label - Avery 8 1/2 by 11 using the new layout only the "classic"layout. Do i have to save as pdf or png using the new layout? I tried both then had to void the label because it wouldn't go back to Classi...

Notification Alert

Up in the right hand corner of our eBay pages is a bell that give you alerts, this morning mine said SHIPPED 10 Items. When I click on it, it takes me to my purchases but I have only 9 items that were sent. I didn't buy a 10th item. Seems eBay has so...

Buyer abused a buyer protection program.

The buyer misused the program to claim an item was not as described.The buyer claimed the item "Doesn't match description or photos"and made a request for return on Feb 25, 2019. Today is Feb 26, 2019 - she didn't receive the item yet... How does she...

How can I retract a best offer?

I sold a printer that weighs about 30 pounds and I'm wondering what's the least expensive way to ship it. I got a $56 quote for Priority Mail, but I'm wondering if UPS or FedEx would offer a lower rate and how I'd go about getting it? Thanks for any ...

Seller Level Forecast

Hello,Looking for tips/help on Seller Level. I have 1 day s/h on all my items. I ship everything out the next day, and sometimes the same day. I also ship on Saturday if I have nothing going on. My late shipment rate is at 3.22 and says I am going to...

How long does Media Mail take between Washington state and Hawaii?

With the increase in first class mail I changed my shipping to media mail. A buyer in Hawaii bought a CD from me Feb 19/19. It has still not arrived, in fact no update since March 1/19 . Does it go over to Hawaii by ship, any one know?

Bad sellers Who Just Don't Care!

The seller told me they would give me a full refund without having to send the item back but I had to leave a 5 star review. I did and they aren't responding now! The product was defective and missing parts! Do not buy from this seller unless you wan...