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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

International labels more expensive using new system than the classic

The new label system for mailing allowed me, for the first time, to print a label instead of automatically having me use the old/classic system. I noticed it was more expensive than usual so I went to the classic to check the price and it was about 1...

How to return a faulty item ?

Hello all,I am in return process as a buyer with an order.The request for return it was accepted, but the first message from eBay system it was : The seller can't send a return postage label. I requested via messaging system to create a shipping labe...

Resolved! shipping cost issue with potential buyer

I had a potential buyer ask me if I would separate one item from a group of 4 different items that had already ended. I created a new listing per his/her request. It was a lightweight item, weighing in at 4 ounces boxed and ready to go. He/she looked...

When I buy a part from a seller that shows it very close to me? Then it comes from New York!

When I buy a part from a seller that shows it very close to me then 6 days later when i track it the shipping says New York or Pensylvania? I bought that one BECAUSE IT WAS CLOSE. Isnt every part of the listing required by ebay to be accurate? This i...

Our preferred reimbursement payment method.

On 4/5 eBay Customer Support decided we had asked them to reviewed a case (we had just asked a question) and they made a final decision, which was "We issued a full refund … deducted from your PayPal account or charged to your preferred reimbursement...

Refunding Item after 3 Months - Fees?

Hi, At the beginning of the year (January 2nd 2019) I sold a watch which was gifted to me many years before. The watch was in excellent condition but had stopped some time before selling, I wrote in the listing that the watch required a new battery. ...

Ebay is being ridiculous about USPS not delivering on time

We guarantee 1 day shipping to ship it out and we do follow our rules. We got a ding for shipping for an item and it not being there by their estimated delivery date with USPS. How can we be responsible for the shipping medium? I guess many people sh...

Problem with valid ship date not appearing in eBay shipping label program

I had several auctions end on 4/28. My listings state I ship within one business day which would be 4/29. I just went in to eBay's shipping label program to start printing them and the "Ship On" drop down box doesn't list 4/29. It only lists 4/30, 5/...

Se perdio mi paquete

MI PAQUETE SE PERDIO Y TAMBIEN MI DINERO

Sending a buyer a return shipping label

Ok, I’m a moron and hugely embarrassed but I’ve paid (unfortunately) for a return label for a buyer to return merchandise to me but I can not figure out how to send them the label. I’ve googled how and when I go to “view the return details” I do not ...

Resolved! Will there be duties on returned product?

So I just returned something on eBay and it was my first time returning online. I didn't realize that I could use the original label for returns and ended up buying a new label (from Canada to US). I emailed the tracking to seller after marking as sh...

SHIPPED CHINA A PARCEL.WHERE IS IT NOW?

Hi.I sent a parcel to china.Weights 2980 grammes.And 300pcs of audio capacitors.Marked as 60usd.Here is result. 2019-04-08 15:14离开【京邮国际】，下一站【速报监管】（经转） 2019-04-04 13:27进口海关放行 2019-04-03 16:55送交进口海关 2019-04-02 18:31已交航空公司运输 2019-04-02 15:02到达【北京国航】（经转）...

Printing label, eBay label appeared as Parcel - I did not offer that!

Well, this was interesting but not much fun. Can anyone tell me how this happened and what to do (next time)? I sold a pair of jeans, I offered;1) padded flat rate priority envelope2) express flat rate envelope that's all. The label came up and I pri...

Issue with a “item not as described” dispute.

Hello~ I have been buying on eBay for the longest time and have recently started selling on eBay. I’ve had only great experiences with pleasant buyers but recently came upon a difficult buyer, and was wondering if I can get some advice and direction....

Resolved! Refund Hassle

Purchased a iPhone that was advertised as "New". Once received I contacted Apple who informed me that the phone was originally purchased 6 months ago. I then call AT&T to check on the IMEI and was told the phone was reported lost or stolen. I contact...