Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

So frustrated with seller and feedback

I purchased an item that has a defect and the seller is refusing to pay return shipping. It’s a common defect for the item that she should have noticed/ disclosed. So now I have to wait until next week to escalate the case. The seller has basically i...

International Shipping

Can someone explain Global Shipping to me. Had a customer from Canada try to buy and i was not set up so system kept telling him I couldn't ship to him. So I set up GPS and now have a customer from Canada wanting to buy but not use the GPS. What to d...

how to delete created Shipping Rate Tables?

I created a couple shipping rate tables, which is under Site Preferences>Shipping Preferences. Problem is there doesn't seem to be a way to clear/delete them. Would rather have them gone completely as I'm doing some account cleanup. It shows a trash ...

Lost all hope...

I've been saving up for a nice suit for some time and I bought myself a three-piece suit from Gieves in England. So, I went for the cheapest shipping option offered and addressed to myself in South Korea. I did some digging and I've lost all hope for...

pay shipping when selecting local pickup

So I have a customer who bought an item and already paid through PayPal, however he stated it’d be a local pick up. He then sends me a message for me to ship it. I check the PayPal receipt and it says to ship to Florida.. I’m in Texas. And in my feed...

My item hasn't been shipped

I bought an item about 5 days ago and the handling time said "4 days". I've messaged the seller and asked when the item would be shipped and they haven't replied. I messaged them 2 days ago. What should I do?

need asist about warranty

I bought the headphones and they start to break down, the information says that they have 18 months of manufacturer warranty, how can I use this warranty if the seller does not respond to messages?

Anyone noticed the media option is not available now as usual when shipping?

I sold a book and went to ship it. The media mail option was greyed out and stated that I could not use media mail due to not being in the correct category. The listing was in a book/publication category! This is the first that I have noticed this. I...

Buyer lied about condition and says it didn’t come with what it was supposed to.

So I recently sold a Blue snowball microphone, this is a usb microphone. The buyer purchased it and I shipped it out the next day with 2 day shipping. The buyer then messages me saying he needs to return it because it’s missing a “cable”. I say, you ...

Resolved! Media Mail no longer an option

I just received my first returned item for POSTAGE DUE for a MEDIA MAIL shipment. When asked about it, the postal clerk told me that I cannot ship movies (dvds, blurays, videotapes) video games or books that are deemed as entertainment. Only educatio...

How i set re-stocking fee?

I am new on ebay. Please tell me, how can i set re-stocking fee for my listing?

Global Shipping Program Not Showing On All Listings

Hi there! This happened to me before and I opted out at that time. I recently opted back in to GSP. It was working fine. Today I noticed a lot of my listings are showing exclusions even though I do not have any on any shipping profile or in my settin...

Resolved! New eBay shipping page sucks.

I have been shipping items since 2004 and the new shipping page causes me endless grief. Often it does not give me services I have specified in my listings and substitutes in services I haven't specified or are against USPS regulations. I got around ...

Determining shipping costs and best shipping for a cast iron cylinder head

I'm thinking of listing used parts from my '65 Rambler for sale. I have a cast iron cylinder head for a 195.6" 6 cylinder motor. Being cast iron, it's kind of longish and very heavy. I haven't weighed it, but I'm guessing at least 60 pounds. My thoug...

Returning an 35 Pound Item eBay provided a USPS First Class Return Service Label?

I sent a return request to a seller because the item wasn't what I expected. They accepted and I proceeded to use eBay's pre-paid return label (which they would charge my PayPal account for). The label generated was a First Class Package Return Servi...