Shipping

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Can seller offering free returns withhold SNAD refund if the item was returned in same condition?

I recently purchased a MY AMAZING BLOW DRY SECRET QUICK DRY SHAKE N SPRAY from a seller with 99.9% rating, which ended up being my first ever return on Ebay. I never check whether a seller has free returns or not, as I only buy stuff I would like to ...

Resolved! Seller has returned item to sender twice.

I purchased an item about 10 days ago and the seller shipped it out immediately. It got about 60 miles from my residence and the seller put in a request to return the item through ups. I didn't think much of it, maybe he sent wrong item etc. So he th...

Reporting Shipping Outage 4/25/19 6:00 AM

Seems to be an outage on the shipping system this morning. Haven't been able to get into the system to print labels for the past 30 minutes or more. All other pages seem to be working fine. Tried both Chrome and Microsoft Edge. Bummer, since I got up...

How to Negotiate Shipping during Live Auction?

I'm brand new to selling on ebay, so thanks for helping me out!I have an auction ending tonight, and a customer reached out asking if I could negotiate a lower shipping rate. Because it was my first listing, I chose the option "recommended by ebay". ...

how can i access a return label issued to a buyer via a return request?

As shown in the attached image I accepted a return for an item I sold. When doing so I issued a return label however a few days after I noticed that I put the wrong return address. I used the "Buy label via ebay" option when issuing the return label ...

Resolved! International buyer requests order cancellation after item is in USPS' possession.

Hey fellow eBayers, I just wanted to make sure I'm going about this the right way. This morning at 8:04AM a buyer purchased a used "Kanex XD" from me. A Kanex XD is a gadget that allows you to use specific iMac models (27", 2009 and 2010) and Apple d...

Resolved! FIX for USPS Shipping Label Failure to Print Problem

Like others, we've been unable to print USPS labels after the latest IE updates. Others have been switching to Chrome's browser to print their labels. Here's all you have to do. Click on TOOLS in the upper left corner of your browser.Scroll down to a...

Resolved! 0pening a case in resolution center

Hi frends, I want to open a case in resolution center but One of my transations is older than five months and now I can't select the item when I goto resolution center. I purchased the item on 27 11 2018. I contacted seller so many times and thus tim...

Buyer returned item to himself and I can't get any resolution!

I will preface this by stating I called twice and received basically the same answer. I sold a widget for $50 at the beginning of the month. The buyer made some INAD claim(bogus claim but that's another story) and I provided a return label through th...

Resolved! Super late shipment

Hi all, I bought something (50 bucks + 3.84 shipping) on Apr 12th, the estimated delivery time is Apr 19th. On Apr 16th I noticed the item is not shipped yet, so I sent a message to the seller and he/she said he/she would send that day. On Apr 19th I...

Reporting a scammer outside of eBay

I sold a brand new pair of shoes for $500. Long story short the buyer immediately forced a return though eBay, provided them a tracking number of a box full of trash (open sun chip wrappers and moldy avocado) to a restaurant in my town, so upon showi...

Cancellation pending

I have purchased a Fitbit ionic watch but the item is showing as cancellation pending, no refund has been auctioned and I can’t get a reply from the seller, can some please help with this?

I sold a sealed new iPod (collectors item) and buyer wants to return because battery is dead.

I sold a sealed new U2 Edition iPod and buyer wants to return it, because the battery is dead and he doesn't want to pay for the replacement battery. I chose no returns on the listing.

Classic shipping label gone?

Thanks ebay for taking away the classic shipping label printing page. Now i have to measure every boxes dimensions instead and key in instead of just adding the pounds. More wasted time.

Help with Puerto Rico address

I need to ship Tuesday or wed, i cant get the paypal generated ebay shipping label to recognize this as a valid address:Jane Doe12345alfonso pillot lomas del vientoguayamaP.R.00784Puerto Rico I addef a space after the street numbers, I changed P.R. t...