Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Foreign country returns

I sold an item back in May. In July the customer notified eBay that they did not receive the item. eBay asked me to show proof of shipment. I obliged and sent the the customs declaration number from the eBay shipping label I printed. They paid on the...

No such thing as "resolutions" for sellers on eBay, only for crooked buyers.

I have over 4000 feedback. I recently had a buyer with 2 feedback. He opened a return request stating the iPhone he purchased did not hold a charge. I offer free seller returns. He returned A phone. Not THE phone. Same model, different IMEI and defec...

Shipping

Uploaded on time but no carrier !!!That statement states that we did our job correct!Once it leaves, it is out of our control, and in NO way should we be thrown under the bus for something that we did not do. We did our job billed and shipped on time...

Refund of the money HELP

Hello i made a refund to one of my order because seller can t sent me goods around 16 days. Now in ebay i have status that refund status initiated. In paypal in activity i see that this seller initiated refund but status was pending. today i see that...

GSP to Russia

Does GSP ship to Russia yes or no? Russia is listed on eligible countries.

Resolved! Issues with USPS

Have any of you had an issue with the USPS not scanning packages that have been picked up? I had three packages picked up yesterday morning by my mailman but I tracked them this morning and it only shows the labels have been created and nothing has b...

the ordered item will not delivered yet

i have pay the full amount in 21/8/19 the item will be delivered within 12 bussiness days but the 12 days passed and the product tracking id they not give me please help me

Conflicting info on shipping refund

A buyer in th UK opened a "buyer changed mind" return request. I do accept returns but I am wondering about the refund of the original shipping cost. I have searched the help pages and I am coming up with conflicting information. Any help would be ap...

Scan sheets not working ?

For the fourth day here in land o lakes florida, my carrier has scanned my scan sheet and i am not getting acceptance scans, sometimes no scans even at the ybor distribution center... and sometimes not until they reach their destination... I am going...

Resolved! USPS First Class - eBay Calculator vs actual charges & Large vs Thick Envelopes

I just printed a label for a First Class Large Envelope - 4 oz, and just over .25" thick. The eBay shipping calculator says $1.61 for First Class Package, but my actual charge is $2.61. (I have screenshots)According to prior research, $1.61 is correc...

Resolved! Same state different zip codes eBay shipping charges different rates

We recently bid on an item and when the zip for the shipping destination changed the shipping went up.Makes sense right? EXCEPT the new zip code is the SAME State and (CLOSER by 400 miles) to the main USPS distribution center. The shipping was calcul...

Resolved! Quick question on when to ship requirements.

I can't recall the rule of thumb from eBay but if someone pays say Friday night for an item in order to maintain your performance standards are you required to ship Saturday or can you wait until Monday? I recall there is a time limit on when you hav...

Universal Postal Union

Ebay want us to stay in the Universal Postal Union, but from what I understand this is what allows Chinese sellers to ship to the U.S.A for way less than we can ship domestically or even internationally. This also seems to work for the U.K who offer ...

Buyer says I misrepresented item

So I sold a Philips Iris light, the iris is not a stand alone item nor has it ever been. You have to buy a bridge to use it. Well I sold a iris light and seller is now say I misrepresented it. He should of researched it before he bought it in my opin...

Paypal case with international buyer

I sold a $150 item to a buyer in poland on july 10 and sent it the next day by priority mail.The tracking shows it is in the hands of the postal agent (customs) since july 22.The buyer wrote me a week ago saying he hadn't received his package.I told ...