Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

USPS plague of not delivered on Ebay

I'm selling a lot of coins. Quite a few are worth only $5. Almost impossible to sell with a $3.00 shipping fee, so I ship in a plain white envelope (no tracking). About 20% of the buyers come back with a claim that they didn't receive. None ever come...

Refunded item now shows awaiting payment...

I sold a new, sealed item that turned out to be defective and received it back today. Upon receipt, I refunded the buyer through the "refund" button in my eBay earlier today. So now I noticed that the sale is marked as "Eligible for unpaid item cases...

Resolved! Zebra label printer frustration

Recently bought a ZP-450 as I had used on at work and am semi-familiar with them. I have read EVERY forum thread on installing this printer. I have all the correct drivers and printing preferences however every single label comes out in a shrinked fo...

Resolved! Buyer paid contractor to install item but unhappy with color, wants partial refund

Hi all. I'm kind of at a loss for what to do on this one... Ive been selling for about 8 months, a little over 1000 transactions, and fortunately have had very few issues with buyers. I sold a ceiling fan last week, as 'New - Open Box'. Which was acc...

Long Long shipping

I just want to confirm my suspicians. I ordered some lithiam batteries, I think from NY. I've never seen shipping ever take this long except from over seas. I ordered batteries many times in the past. Never has it ever taken this long. I'm not compla...

Buyer claims fragrance not authentic drained & filled with alternate, when invoke seller protection?

Received a return request this am 21 days after a fragrance was delivered to buyer with a very serious accusation. Buyer claims Doesn't seem authenticCommentsFragrance was drained and filled with alternate fragrance. I would like a full refund. Buyer...

Available for Pickup

I haven't seen that scan before. That was on June 6 and my customer hasn't picked it up yet I guess. So I'm just sitting here, it's just stalled at this point. Should I worry yet?

Seller shipped to wrong address.

So I won a bid and after payment I noticed that my eBay had my old address. I IMMEDIATELY messaged the seller explaining that my address on my eBay was outdated and gave them the correct address. The seller acknowledged and stated that they will make...

Does Anyone Know The Rate Change For Priority Mail?

I heard USPS is going to make a rate change for priority mail based on the dimensions of the package. Does anyone know what the rate change will be?

Shipping

Could I send I card media mail or do I have to do first class mail thanks

Shipping

eBay has undercharged my customers on my last 4 transactions. I’ve been selling awhile, so it’s not my methods because it didn’t happen before. I always do the calculated method based on buyer’s location. Never had a problem til now. I add weight for...

Buyer Issue

Two days ago a buyer opened a return request and stated the item arrived broken. She said "I can send photos from my phone but not this computer. Please give me an address to send the photos from my phone."I sent a message giving her my phone number ...

eBay gift card return but no funds

I bought an item on eBay for $300 but it wasn't exactly as described. I opened a case for return and the seller offered a $100 refund if I keep the item. I accepted and the refund was issued. For the next few days refund was in processing state and s...

I'm sure someone will have a simple answer for me on "Final Value Fee on Shipping" charges.

I am trying to understand what the charge "Final Value Fee on Shipping" is. Have I turned something on or marked something on my shipping choices that triggers this charge? I have never printed their labels which I would think they would charge me fo...

Frustration with eBay Return/Refund Policies

I know there are lots of threads on this same or similar subject, but I need to vent my frustrations that lots of other Sellers have. eBay policies are just ridiculous when it comes to Seller protection forcing on us the old adage "The Customer is Al...