Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Seller sent package to wrong address

Hello. I am very confused about my last purchase on eBay. I bought a laptop from seller with good rating . The delivery service was Fast'n'Free USPS. Seller sent me a package and a tracking number. i didnt recieve this item, but i recieved notificati...

Where do you other sellers get international rate quotes?

I've been repeatedly running into a problem. I'm in the USA and I have many buyers request quotes to their destination in a foreign country, AKA international rate quote. Right now for affordability I use USPS International but am looking into DHL fo...

Seller beware of global shipping

Hello, all PLEASE watch your shipping ,I have never opt into the global shipping program and never will,but I was listing today and found that Ebay was was pre-marking the global shipping box for me, I had to uncheck the box every time I listed an it...

Same day shipment not met?

I recently bought a product on here, and in the listing it said the product would be shipped on the same day. It is now the next day and it has not been shipped yet, what should I do about this?

Cancelled order

Hi, i recently accidentally paid for an item on eBay and I requested to cancel the item within an hour of purchasing. Am am I entitled to a full refund? Many thanks

Buyer gave me wrong shipping address!! Tracking shows no such address!

USPS tried to deliver the package but tracking says no such address? Now am I going to have to reship this item out of my pocket, if it is returned to me? Buyer says the wrong address was a mistake she made! I have never had this happen before! Help!

Item no received

My hubby purchased it for me and the msg shown in the screen shot shows that the item is shipped.. but after many days passed.. its still not delivered to me.. i live in Karachi Pakistan.. the item was to be sent on my address.. but its not sent to m...

Resolved! How do I issue a partial refund under eBay's managed payment system? (PayPal not used for payment)

All current KnowledgeBase articles seem to have outdated instructions for inssuing a partial refund, all starting with "Log in to PayPal...". Of course this worked when the buyer paid with PayPal. However, I cannot seem to locate the comparable funct...

Seller wants me to cut up & destroy item before sending refund

I ordered a beautiful white and navy blue bridal bouquet for my daughter's wedding from a seller in China. When it finally arrived, it was white and ROYAL BLUE. So I sent a message explaining I wanted to return for a refund because it wasn't as descr...

Need help escalating a return - eBay refusing to uphold their own policies

Hi all - I need advice on how to get resolution from eBay on a return. I'm a buyer and seller and am aware of their policies. In summary, I made an international purchase and eventually had to open an item not received case. I did give it a few weeks...

Bad e-Bay decision

I consider the solution given by e-Bay to be absurd for the following case: eBay Customer Support has made a final decision. The seller provided tracking information that shows the shipping carrier tried to deliver the item to your address. You can p...

Why does ebay allow buyer to pay before they get an invoice?

Why can't ebay make buyers wait to pay AFTER they get sent an invoice? I have set shipping charges for 3.50 for an old record and .50 cents each additional record. After a buyer wins an auction if they win 10 records ebay will allow them to pay 35.00...

Buyer Made False Claim - Buyer has my XS Max and $990! Need advice!!!

I feel totally betrayed! I listed and sold an XS Max and the buyer said he received an 6+ and not the phone I had advertised so he requested a return. I replied that he was mistaken and that there were two people who witnessed the XS Max getting pack...

Shipping a laptop to buyer with a lithium battery

I recently sold my MSI GS63VR STEALTH PRO and took it to the post office and was informed that I need extra labels on my package. I only have the shipping label on the package, but apparently I need another sticker stating there's a lithium battery i...

New shipping label page problems

The new page does not work for me, and never has, at any point. For the past several years, shipping 20+ items, I have always had to use the 'classic' page. I have tried Chrome, Firefox, and Edge browsers, and none will work. Just now, I had to try c...