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Seller Protections are in place for sellers impacted by severe weather

As much of the country experiences extreme winter weather, with many areas impacted by snow and ice, we are closely monitoring conditions nationwide and assessing any potential impacts on shipping and delivery. Our primary concern is that you and you...

UPS Business account for Sellers

Greetings, Newbie seller here. Any help is appreciated. I frequently sell somewhat larger items. (ex: 15x15x15) I live on east coast, so orders to places on west coast can be extremely expensive. I get customers who complain about cost, they must thi...

Can’t print FedEx shipping label or go back to classic

The new shipping interface has been terrible since day 1. I can’t print shipping labels via FedEx so I always have to resort to back to classic page. Now the back to classic page doesn’t work and I can’t ship and product. I called eBay and they won’t...

Shipping label purchase error

I just recently sold a phone and when I try to purchase the shipping label to send it off it gives me an error. I can generate the label but as soon as I continue to purchase it says an error occured with no further information. What to do? What to d...

Question: Can a buyer change his/her address AFTER purchasing an item???

So i sold and item, only a 4 pound package. When auction ended i believe i saw that the buyer was from NY. Well the person pays 2 days after action ended and i get a message from them, asking me to wait 2 weeks to ship it out as they are "out of town...

Using Retail Ground to avoid dimensional weight

eBay recently issued a memo explaining that on June 23, USPS will make some changes in the way that they apply "dimensional weight" for packages that are over 1 cubic foot (1728 cubic inches). There are 3 changes:1. Dimensional weight will apply to a...

Buyer paid for item, then realized they provided the wrong address.

What's the best course of action here?I saw that I can update their address, however it states this."You may not be covered by the eBay Seller Protection Policy if you ship to a different address"

INAD Case Opened But I Disagree

A buyer opened a return case stating that the item I sent her (Micro Mini Beauty Blenders) were smaller than the picture and green instead of yellow. These are only made in 2 sizes, Original (comes with 1 sponge) and Micro Mini (comes with 2 sponges)...

Here is one valid reason why your package did not arrive???

Wonder how eBay will handle this situation - at least all packages were out for delivery or were picked up by the carrier.This happened in Newton County, Covington, Georgia on October 28Guess they could call it an MTA event that poor ole' Charlie too...

Resolved! How to ship padded envelopes via First Class USPS

I am planning on listing jewelry and baseball cards. I would rather mail something so small and light with padded envelopes rather than a box. How would I select to mail a padded envelope instead of a standard envelope or package? Also how would I en...

seller provided RMA but I can't continue the process

Hi everyone，I start a return and check the following pls： Here's what happenedOct. 24 :The case was resolvedOct. 24 :Case openedOct. 24 :The seller provided RMAOct. 24 :Seller approved your returnOct. 24 :You requested a return I don't know what shou...

Resolved! Am I being Scammed?

Hi everyone, the back story is actually quite long so thank you for taking the time to read this. On 9/14/19 I bought an item(Nintendo switch game) listed as "Brand-New" from a seller with 95% rating. The seller is registered 2017 from Vietnam, but h...

Buyer did not pick-up PERISHABLE items from USPS

Buyer has made a claim against fresh perishable items that have similarities to carrots sent expedited. Delivery was attempted, but held at the customers post office for pick-up for the past two weeks. The claim is "The buyer didn't receive the item....

What keeps you buying or selling on ebay?

I mostly gave up selling a couple of years ago when ebay started charging fees on shipping charges. I was selling cheap but bulky items that would cost a lot to ship, and once they did that it was no longer viable for me to continue. I figured since ...

Resolved! Buyer says they have not received package. Tracking says otherwise.

Buyer claim package was not delivered to them. Tracking says it is. I know it can and does happen.My question is: How do I not reimburse buyer for post office mistakes without my reputation suffering?

Resolved! Got a INAD Case Opened Against Me - Questions

Hello,I know there are some similar stories out there, but I just want to make sure. Accepted a buyer's best offer on a purse. Immediately after delivery, I got an INAD case opened against me."Reason for returnDoesn't match description or photosComme...