Shipping

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An Update Regarding Customer Breaking and Returning Items

Yesterday I posted a question regarding how to deal with a customer that insists on returning an item, only to find it's physically broken upon return receipt. The consensus seemed to be that I handled everything correctly. Today PayPal ruled in favo...

Shipping Software

Anyone using third party shipping solutions like ShipStation or Shiprush? I was advised to look into these by Fedex after lengthy disussions with them about all the surcharges they add in afterwards. (after Fedex quoting only the base rate on the eba...

Shipping information

Hi, I live in the Netherlands and ordered an item in US. The seller shipped the order to ebay and I received a delivery scan. According to the seller ebay will now forward my order, but I can not find any details from ebay?How does this work and how ...

Resolved! Cheapo Shipping

I have Endicia and a Zebra printer and always send DVDs and CDs either medial mail or first class package. Was wondering what first class flat envelope without tracking is and when can I use it? I wouldn't use it for items that I wasn't afraid to los...

Received resealed game, not sure what to do

Few days ago I purchased and received a game expansion which was described as new and sealed. It was indeed sealed - y-fold, although I don't remember how professionally it looked. I didn't even know until recently that it's possible to reseal stuff ...

Making sure buyers can not combine shipping.

Hi. I can't find this anywhere. I have multiple items for sale and while some of them ship from the same location, others ship from other locations. I want to ensure that buyers can not combine shipping. It seems sometimes even if I did not agree to ...

Resolved! eBay Undercharged Shipping

Buyer purchased an item that was listed to charge actual shipping - but the calculator shows a charge of $2.80 for USPS first class mail, but when I go to print a shipping label the cost is actually $5.24. When I look at the actual listing for my ite...

Ordered Aluminium (METAL) window screen; seller sent worthless PLASTIC. How does return process work

I ordered aluminum window screen (made out of metal). I got that cheap plastic stuff that isn't useful even to repair window screens much less for the purpose I need it. (MUST be metal.)As this cost me $75+ I want to know what my options are besides ...

guarantee shipping

I do ship within 1 day but I have NOT enrolled in Guarantee shipping. But you will never guess, all my items say the shipping is Guaranteed. I did not know this, until one of my customers complained the package was a day late (because of USPS) and th...

Out of stock

The last 3 purchases i made have all ended in seller telling me they were out of stock a week later or the seller telling me it was shipped without a tracking number and refunded my money immediately without me even asking.....way too quick for it to...

Seller fraud

I bought robot vacuum from Hong Kong seller. On the next day he sent package, but instead of about 7 kg weight specified in description tracking service shows weight of 145 grams (on chineese customs). Also i've figured that package was sent by e-pac...

Shipping Pricing Adjustments

Hi All,I've had 2 scales fully calibrated and I'm still getting shipping label price adjustment hits.Anybody else going through this?Thanks!

Return Requested

OK enough is enough with this buyer!!! 5am I get a message from E Bay a buyer opened a case against me wanting to return an item ( I do not take returns and selling as is stated in my auction) buyer says they receive item and does not like the way it...

Resolved! What is the policy on seller returning an item he broke?

The TLDR: Someone return a laptop I sold them in a loosely resting in cardboard box. Now it is physically broken in several places. I've been selling on Ebay for what will be twenty years this coming October. Recently I ran into a situation I don't k...

Help With a Return

I recently purchased a product from ebay. I have had great luck in the past and is why I decided to make this particular purchase. When the product arrived it was missing integral parts. I contacted the seller and was informed that the part was proba...