Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Seller needs to sign for a return

I returned an item because it was not like the description. The seller was not home when it had to be delivered and they have to sign for it. Right now it is sitting at the post office and I'd like my money refunded. Is there a way to speed up the pr...

Resolved! Restocking Fee (Buyer's Remorse)

Hello Ladies & Gentlement, So I have a buyer who is returning an item for: "ReasonJust didn't like it" So I am wondering if I can charge a restocking fee, or if I can get eBay to deduct money from the refund?My policy clearly states that certain fees...

Buyer left neutral feedback to inform me they wish to return an item.

This is a new one for me.Buyer left this feedback:"I accidentally ordered a twin when I needed a full. Anyway I can return to you?"No message, no return request initiated, nothing but this message via feedback. This isnt a complete newbie to ebay, th...

Resolved! Can't return item - ebay computer system appears to have a bug

I've been an eBay customer for over 20 years and I've never had this happen before. I bought an item on Ebay.com - the item was listed as in Spain. The item did not work so I tried to return it. But when I tried to start the returns process, I was ro...

Return policy

I am flabbergasted that Ebay would think to restrict peoples return policy for some outrageous amount of time of 30 days. What the HELL!Ebay was built by small seller like myself and big companies wanted nothing to do with them. Now you ignore the se...

Expensive shipment.

Hello guys..I have some trouble with a seller...I won few items(yarn) week ago or more and waiting for another 2 actions so I could do combine postage..wrote to seller and said about it...She said fine...But today I decided to ask how much will be th...

Have Rising Shipping Costs Regionalized Your Sales?

For those that use calculated shipping, it now costs more to ship by regions and the further away regions cost more. So has that lead to a "regionalization" of your sales? Are you seeing more Region 1-4 sales than 5-8? How does that compare with befo...

Resolved! USPS 1st Class mail Buyers stating card never arrived - Canceling order due to USPS not delivering

I sell a lot of baseball cards worth less than $2. I use 1st class postage (50 cents - no tracking) for cards worth less than $3. Over the last month I've had 5 buyers state that they did not receive the card (sent on different days). Previous to thi...

Fraudulent Sale?? Did Not Make Purchase!

I'm at a loss for how my situation could possibly happen. I was out shopping all day yesterday and did not really use my phone for anything important. When I got home around 6:00 pm, I checked my email and saw a confirmation from Ebay for a 1:03 pm p...

SHIPPING COST ON MY ACTIONS ARE MUCH HIGHER THAN I SELECT WHEN LISTING

When listing a low cost low weight item, I list it with first class mail. When I calculate postage and from experience, it should cost under $5.00. But when I list it, it shows the shipping cost is $7.35. I do not add any extra cost. I think this is ...

Free shipping vs paid By seller

I am in my first month should I do free shipping. Most of my items are phone case dvds lego screen protection and toys. I am not sure. If should do free shipping or not. Thank you for. Ur feedback

Ebay charging my Paypal account for shipping charges that I didn't make

Over the weekend, I had 7 ebay shipping charges charged to my Paypal account that I didn't make. I have filed with Paypal's Resolution Center, but I was wondering if anyone else was having this problem. I also wanted others to be aware to check their...

Buyer asked for a return on a Lalique Statue piece due to not signed... IT WAS.

I sold an expensive Lalique Glass piece. The buyer paid and I shipped. I received a return notice from the buyer because it was not signed as advertised. I knew it was signed because I have sold a total of 30 pieces of Lalique from my collection on e...

Returns due to a reason that does not match the description or does not seem original

I sell my own authentic branded used clothes. Shows flaws of wear in the photo. I do not accept returns due to the fact that this is a big risk and too expense, but I offer buyers free international delivery.There are more and more cases when the buy...

buyer address change

I sold an item and shipped it to the registerd address? I , The tracking said vacant address. So i messaged the buyer and told him, he just said that he "moved his buissness and thought the post office would hold it for him". Am I being scammed? Will...