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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Buyer returns working device as defective

I recently sold a cellphone to a customer for $59.99 and had it returned stating "metro pcs told us the sim card tray is broken and says no sim". At no point in time did they upload any photos showing this. This model phone dose not have a removable ...

Broken Item Return Scam

Well, it finally happened to me. I sold a GPU and the buyer either broke it or swapped for a broken one and filed a return. I bought a new GPU and took mine out and put it into an anti-static bag and back into its box and placed it into my closet. I ...

E-Packet Lite Posting/Collection

I was wondering if anyone on here has experience with International E-Packet Lite from Japan to the US? I received my tracking from the seller last Tuesday but I don’t see any movement. The tracking shows Posting/Collection on 11-8-19 and no scans si...

Taking a Poll, on frequent claims buyers like to make to get free stuff!

Just curious what other sellers experience with "some," buyers when you are certain they are fishing for you to roll over and just offer them all the money back when they use ebay's messaging instead of going right into opening up a return. The one t...

Combined shipping refund...

I'm sure you ebay gurus have heard this a million times... but I've been searching the boards and can't find an exact answer... was wondering if someone could help me out A buyer purchased 3 sets of beads from me. Each has it's own shipping cost asso...

Printing Label Issues

Greetings All:Buyer purchased an item that was slated to go Legal Flat, but lives where a regular Priority is about $.60 more. After a not so great day, I don't mind because it saves me the trouble of "origami folding" the item to make it fit Legal F...

zwrocony przedmiot

zwrocilem przedmiot kupujacemu a te kurwy z ebaya zamkli sprawe i nie oddali mi pieniedzy

Bluecare express did not deliver

I bought somenthing form an ebay seller it was sent via bluecare express carrier the item never arrived and the tracking states item handed to resident I notified the seller straight away but after the first email confirming my item was delivered he ...

FALSE ADVERTISMENT MISLEADING ADS

A merchant had an ad for a 60W solar panel + (plus means including) a controller. It made it appear that for the listed price you would receive a 60W solar panel and a controller. When I ordered the drop down menu allowed you to select a controller b...

Resolved! Manipulative buyer claims high dollar item not as described and wants to return...

Hi everyone, I'm dealing with an issue that's got me kind of bummed out. On Aug 23 I sold a collectable stereo receiver in need of repair for $895 plus shipping. (to be calculated based on buyer's location) The buyer messaged me before paying asking ...

Yikes-I shipped early, buyer saw new est. deliv date, "new" estimated date was missed, buyer=cranky

Let me start by saying I know that I am (ultimately) protected as long as tracking is uploaded and validated during my handling time, but I don't like to treat my buyers like adversaries to whom I need to prove I'm "right," etc. My issue is that eBay...

Resolved! Buyer is sending up some red flags. Not sure if buyer just doesn't understand or is trying to scam.

Hello. So I've sold an expensive item (over $750) and I'm debating whether or not whether I should refund this sale and give up the 2.9% paypal fee or not. The reason for this is because the buyer is tossing up some red flags. The item was bought abo...

New label doesn't allow USPS insurance

While shipping a package this morning, I came across this fiasco. The new shipping label page only allows the expensive ShipCover insurance; not the free $100 coverage provided with all USPS Priority and Express packages. I had to roll back to the ol...

How to go about receiving a return broken or switched?

Howdy all! I have an item coming back on return (it's in transit right now) and I need to know what I should do if the item returns back broken or swapped (they are returning because they found one cheaper, but mine is the first in the series and is ...

Resolved! How to get a refund?

A few months ago my mom bought a perfume on here as a gift with paypal credit. By the time i had opened it it was already past the sellers 14 day return policy, Its Thierry Mugler alien brand perfume which is normally very strong, (I have samples to ...