Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! colombus day shipping

hello all, I should know this but here goes. received 3 purchases from the same customer last nite - 10/13. packed up & printed label last nite to go to post today - 10/14. took to post not knowing that they were closed today so I could not get a sca...

Now 10 calendar days for buyer to return items?

Did I miss something? As long as I can remember, buyers had 5 business days to return items after a label has been sent. Today I called to get a return case closed. The rep tells me the buyer has 3 more days before it can be closed. He (the rep) didn...

Resolved! Item waiting at Post Office for buyer to pick up 5 days now....

I shipped a magazine, second time this buyer has purchased from me but they aren't very friendly. They never reply to any messages and don't leave FB for anyone else. Tracking shows it as waiting for customer pickup since Oct 7th, today is the 12th. ...

Received refund but no option to print return label anymore?

So I ordered a pair of headphones from a seller which arrived broken and did not match the description. Given that I am fairly new, after thoroughly testing them, I initiated a return process. Ebay gave me a message saying to print the return label a...

Buyer didn't pick up package, returned to sender - best thing to do?

I sold an item that required a signature (expensive item), and the buyer did communicate with me during the purchase about being ok with a signature. Then they didn't sign for it or pick it up, and it sat in the post office for a few days. I sent the...

Getting charged for shipping in person even though I already payed online in the transaction.

I got called about a delivery after 3 weeks and I was really delighted to hear it! However they told me to prepare $10 to pay for the shipping. $10 !!!!! He never told me which item it is and why would I pay $10 for a small item?? All Item I bought w...

Resolved! Question about shipping with USPS Media Mail

Hi there,I recently sold a VR Headset through eBay. When I went to pay for the shipping, USPS Media Mail came up as a valid shipping option. Upon researching if I could ship the Headset through Media Mail, nothing came up, so I figured I'd ask here. ...

Why and HOW can a track number show under two sales to different states? HELP!

OK, I make boo-boos sometimes and sometimes a printer dies and I have to go print a label somewhere else. That said, none of that happened with this issue; I have two items sold, printed the labels without any kind of glitch or delay, shipped them of...

EBAY/PAYPAL/SELLER RIP OFF BUYERS

Bought item supposedly from ontario, ca with 1 year guarantee. item breaks after five months, ebay says go thru paypal, paypal sits on claim for weeks, then says return parts to buyer in CHINA! They send return address in CHINESE, the items are wheel...

Customer Service

How to contact to Customer Service

After using item for a few days, buyer wants to return

Hi, I sold an item in perfect working condition. I indicated no returns in the listing. Buyer left excellent feedback. Now, a week later the buyer says he used the item for a couple of days and doesn’t think it’s working correctly and wants to return...

There is no saving on shipping

There are no savings when shipping if anyone thinks there is. A service provided by ebay takes 10% for using there service. If using shipping service else where ebay still charges the 10% fee even though you aren't using their services. It a win win ...

Buyer wants to return for a fake reason

I sold a macbook pro 2015 and wrote the specification and had pictures of everything in the description even showing the serial number. I had a no return policy yet the buyer asked for a return/refund because he said it's a different macbook than the...

Resolved! My options for a no return item as a seller.

Hello!I sold some (five) silver collectibles here on Ebay and the description mentions that the silver itself is in a protected capsule and will arrive as seen in the photos (they're basically flawless in my eyes). I have a no refund/return on the it...

Ebay's shipping info way wrong

A buyer contacted me inquiring about the $240 USPS shipping cost for my item. In double-checking the weight, dimensions, and zip directly on the USPS site, the price should have shown as $121. Now, I'm wondering how many of my other listings have inc...