Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

shipping big , heavy item

I am new to eBay. I want to sell a few big-size items , the buyers supposedly will be responsible to pay for shipping. My question is, once the deal is accepted, who will contact the shipping company to come to my place and pick up these items, eBay ...

Resolved! Why can't I list a Magazine with Media Mail in Books/Mag category? only allows Ground Advant

Hello, I just listed a mag in Books/Mag category, and it absolutely won't let me use Media Mail option, will only allow USPS Ground Advantage or more expensive service. I list Doll mags in the Doll category with Media Mail so this makes no sense to m...

Ebay charged me the wrong amount and shipping preference for my last shipment label.

How do I get my money back from Ebay's mistake? they charged me $104.10 for a priority shipping label. I didn't know that is what they were doing. It was clearly listed as a flat rate of $15.00 Economy shipping. What do I do to get my money back? Som...

Void Shipping Label - Window Extended from 5 to 28 days

Thank you, eBay! Finally, you are giving sellers 28 days to void shipping labels, same as we get with other shipping label providers and direct from carriers. Goodbye piddly 5 day window - you will not be missed. Updated info is on the policy page:ht...

Resolved! Media Mail Option

I keep getting buyers picking and paying for media mail on items that will not ship media mail. I've been biting the bullet and paying for Ground Advantage which means I lose the difference between Media vs Ground. How can I eliminate the option of c...

Resolved! Sold 3 trading cards from same listing for $13 each. eBay Standard Envelope question

I had 3 of the same trading card available in the same listing and a buyer just bought all 3. The cards were sold for $13 each and I noticed when I go to print the label the eBay Standard Envelope option is available which is the shipping option I ha...

Shipping 2 items together

Buyer bought two items, paid separately . 1 was under $20 for trading/sports cards (standard card shipping) shipping and the other one was over for regular ground shipping I’d like to ship them by tracked mail together (ups ground advantage). How do ...

shipping area problem

was win bid item and want to make payment but noticed problem that the seller will not ship to your location. How is supposed to mean by that, why don’t the sys detect when i place bid. please advice.

Lost in North Carolina?

I don't want to contact buyer in case item is delivered.But not sure what happens and for how long. Delivery was to be September 28th.Address is a 'church' near a river...strange it is a church...but near the east...not the west of North Carolina.

Filing insurance claim for item damaged by UPS

I paid for extra insurance for a statue that was sold through Ebay. Every time I put the Tracking # in to file a claim on the UPS website I get an error message that I can't file a claim & to contact the 3rd party, which would be Ebay. I bought the s...

Why Can't we file a UPS claim?

Im logged in with the correct email, same as my Ebay email.I follow all the instructions included here: HEREand we keep getting this error message!!! We cannot submit your claim at this time.1ZAC98210332873987Please make sure your information is accu...

Some recent things I've bought are shipped to the wrong address in the same ZIP code

Last week I had an item that said it was delivered in my mailbox but I didn't receive it and I know it wasn't stolen. The tracking is according to the tracking provided at Ebay. The item DID NOT appear at my USPS Informed Delivery page which shows it...

Resolved! Hurricane Helene

I am in Tampa and all post offices in Tampa Bay area appear to be closed. I offer next day shipping and have several packages I cannot ship today. Hopefully Ebay will grant sellers in this area a grace period and not "ding" us on seller ratings for l...

Calculating Shipping on Your Products

When I calculate shipping I see its higher the further the customer is. The shipping doesn't auto recalculate so I set all my products shipping as if they're going to Cali so that the shipping is always covered. If i set the shipping as if its going ...

Resolved! 3% Top Rated Seller USPS shipping savings only working sometimes?

USPS padded flat rate envelopes I typically get 15% off, so $8.95Over the past few weeks I've had several that were 12% off, so $9.30 There is no rhyme or reason to it, it's happening to orders with or without free shipping, orders within my own stat...