Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

FALSE ADVERTISMENT MISLEADING ADS

A merchant had an ad for a 60W solar panel + (plus means including) a controller. It made it appear that for the listed price you would receive a 60W solar panel and a controller. When I ordered the drop down menu allowed you to select a controller b...

Resolved! Manipulative buyer claims high dollar item not as described and wants to return...

Hi everyone, I'm dealing with an issue that's got me kind of bummed out. On Aug 23 I sold a collectable stereo receiver in need of repair for $895 plus shipping. (to be calculated based on buyer's location) The buyer messaged me before paying asking ...

Yikes-I shipped early, buyer saw new est. deliv date, "new" estimated date was missed, buyer=cranky

Let me start by saying I know that I am (ultimately) protected as long as tracking is uploaded and validated during my handling time, but I don't like to treat my buyers like adversaries to whom I need to prove I'm "right," etc. My issue is that eBay...

Resolved! Buyer is sending up some red flags. Not sure if buyer just doesn't understand or is trying to scam.

Hello. So I've sold an expensive item (over $750) and I'm debating whether or not whether I should refund this sale and give up the 2.9% paypal fee or not. The reason for this is because the buyer is tossing up some red flags. The item was bought abo...

New label doesn't allow USPS insurance

While shipping a package this morning, I came across this fiasco. The new shipping label page only allows the expensive ShipCover insurance; not the free $100 coverage provided with all USPS Priority and Express packages. I had to roll back to the ol...

How to go about receiving a return broken or switched?

Howdy all! I have an item coming back on return (it's in transit right now) and I need to know what I should do if the item returns back broken or swapped (they are returning because they found one cheaper, but mine is the first in the series and is ...

Resolved! How to get a refund?

A few months ago my mom bought a perfume on here as a gift with paypal credit. By the time i had opened it it was already past the sellers 14 day return policy, Its Thierry Mugler alien brand perfume which is normally very strong, (I have samples to ...

Buyer could have shipped me an empty box, and ebay would refund them.

So about a month after a buyer bought a car key from my store, he decided he wanted to return it for a refund. Although I usually do not accept returns, I agreed. Buyer takes another week to get it shipped, and it arrived yesterday. (October 15th 201...

I got someone else’s order, what now?

Together with my order was someone’s else’s. In the parcel was a crumbled up order sheet stating both mine and hers name and which item we won at the auction. I asked the seller what to do and he asked me to send it to her and pay for it ($ 5) and ge...

Partial Refunds

A buyer recently made a purchase a multiple amount of the same item from me. They buyer made the payment via PayPal in full and soon after messaged me about the cost of the shipping. Although he already paid the full shipping price I told the buyer a...

2 items fully refunded, 1 item Received

Hello, I purchased two items from the same seller one of them was restricted and I got e-mails that I'd get full refund for both items, I got full refund for both but the problem is that I received the unrestricted one. How do I pay eBay/GSP for that...

shipping outside of the USA

I have had 2 buyer who were out of the USA and wanted to purchase my listing. I told them I do not ship out of the USA ( I made a mistake and checked that I did) but both told new they ship thru Kentucky could someone tell me how that works and how t...

Be Careful which Shipping Address You Use

Hi all,I just want to share my own experience dealing with scammer buyer. I sold a designer's item and shipped it on the same day. Later in the evening I got an email that I thought came from the same buyer "Hi there, I am the one who bought the item...

Resolved! Received items that stink of mold with several that have mold on them...

I recently purchased 5 items (for a whopping $30.00) and upon opening the package, I was hit with the distinctive smell of mold. Like a fool, I actually removed the items and examined them, discovering that 3 of the items were indeed mold covered and...

Return Question about dispute

I offered a lady a return even tho my policy is no returns. My PayPal says the buyer filed a dispute on the transaction (it’s being held) and to check eBay on how to resolve it . Is that talking about the return or is she trying to scam me for her mo...