Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Global Shipping Program bad experience

Hi -- I sold a $75 book through the Global Shipping Program to someone in the UK. I'm in the USA. The item made it to the ebay warehouse, and was sent to the address in the UK but never delivered by an apparently incompetent private delivery service ...

Buyer returned worn underwear

Buyer purchased two underwear garments. After 3 weeks he opened a return request for both stating the reason was "doesn't fit" Ebay automatically authorised the return. The return was received today but both garments have been worn, one has been wash...

Fake product

So, I bought a pair of Bang & Olufsen bluetooth earbuds on Jan 11, 2019. The seller described the product was brand new authentic, but it was not. The earbuds had lots of stains and traces of earlier uses. However, the seller refused to refund, and d...

Return shipping cost paid by seller !!

Two books sold for $1.00 1 had tape on the binding it can be seen in the photo and the other was excellent. Buyer wanted to return both I told him to keep them and I would refund half of his total cost $4.20 He returned both books using PRIORITY mail...

Shipping Priority Mail Regional Rate box A Question

So this is my first time posting on Ebay board. I have question about Priority Mail Regional Rate box A. when you list item on ebay. and select shipping. where does Priority Mail Regional Rate box A fall under? i dont see them on the listing below Sp...

Best box fur shipping baseballs in cube case

Hello.Any suggestions or links for a sturdy and cost efficient box to ship a baseball that is encased in a 3" cubed baseball case?Thanks

LOCAL PICK-UP AND TRACKING DEFECTS

I'VE HAD AN ISSUE ALLOWING "LOCAL PICK-UP" AS IT APPEARED AS A TRACKING DEFECT AND KILLED MY "TOP RATED" STATUS LAST PERIOD. SO FAR, EVEN AFTER REPEATED PHONE CALLS TO CUSTOMER SERVICE, EBAY SEEMS UNABLE TO CORRECT THE PROBLEM. HOWEVER, ON NEW LISTIN...

"The seller can't send a return shipping label" and no option "Ask eBay to step in."

I started a return on 10/16. The seller accepted the return. ===== Good news! Your return request is approved. The seller will provide you with a return shipping label to send the item back. If you don’t hear back from the seller, we’re available to ...

Help changing ship from address

I have a customer that is trying to return something to us. His label won't load in the return which I have seen a few times recently and eBay has advised to just send them a new label. I usually do this through the "print shipping label" option and ...

Buyer refunded and not returned the item!

I have just received notification from ebay that a case has been closed in favour of the buyer and taken full refund from my account. The buyer claimed the box was damaged and opened a case. I agreed a refund for the returned item, but the item never...

Resolved! Amazon?

I bought 2 items on Ebay recently that both came in Amazon boxes shipped from different locations than where I ordered from. Dan

what is safe method for seller to refund my return post cost

Advice please.The Seller has refunded the cost of incorrectly advertised and sent item.Seller argued that I should pay costs of return post (when ebay clearly states it was his responsibility) Seller is now stating that he will refund the cost of ret...

USPS Intercepted

I just lost a charge-back due to an unauthorized purchase on eBay.PayPal email:“We are writing to let you know one of your buyers opened a case for this transaction. The buyer stated that they did not authorize this purchase.” Checking the tracking i...

Got refunded for the return item without sale tax?

Hello everyone. I bought a pair of jeans on Ebay and paid 10% for WA sale tax. Unfortunately, the jeans arrived not as described so I returned them back to the seller. I got refund for the jeans only without 10% sale tax (which was a separate charge ...

What does “Redelivery scheduled” mean?

I shipped a $200 suit on October 17th and the estimated delivery was October 18th. Today I check the for the latest tracking it says: Redelivery Scheduled NEW YORK, NY The customer has requested that the Postal Service redeliver this item on October ...