Shipping

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Returning an item. What about duties I paid?

Hi, I would like to send back an item I bought from a US seller. I am in France.I had to pay some custom duties and taxes with the shipping charge, via the Global Shipping Program from Ebay and the carrier (Pitney Bows).I want to send back this item ...

lying seller help! ebay wont let me add to case

I ordered a lot of 5 pins from a seller on May 27th. I paid promptly. I awaited for a confirm number and nothing. Several days later on June 2nd i get a message that the seller was away at a music festival and they will send the next day. 2 weeks not...

Item from Poland stuck in Foreign Center NJ

So I bought a set of pretty expensive books from Poland, it was shipped by sea and took about 1.5 month to arrive in the US. It went to the Foreign Center in NJ. it has been in customs for a month! I'm not familiar with this foreign since most seems ...

Why are Buy it Now listings restrited to Good Till Cancelled?

I know Ebay says they put this restriction in place to help me sell, but guess what? A: You don't help someone by forcing them to do what you think would be best for them.B: My selling success is none of Ebay's business.C: I'm an adult. I should be a...

Dimensional rate charge early?!

I had two larger lackages to ship today. I have active sales on my store to clear out larger items before the dimensional shipping rate goes into effect. My first package, weighing 8 lbs 0 oz and measuring 18”x14”x8” came up $10.83, no dimensional we...

International buyer wants to return item, bought through GSP

I need to upload a postage label so the buyer can return the item I sold him which is apparently faulty (despite my testing before sending). What label do I need to purchase? Do I need to include my address? Shouldn't the address be to the Global shi...

Seller sent package to wrong address

Hello. I am very confused about my last purchase on eBay. I bought a laptop from seller with good rating . The delivery service was Fast'n'Free USPS. Seller sent me a package and a tracking number. i didnt recieve this item, but i recieved notificati...

Where do you other sellers get international rate quotes?

I've been repeatedly running into a problem. I'm in the USA and I have many buyers request quotes to their destination in a foreign country, AKA international rate quote. Right now for affordability I use USPS International but am looking into DHL fo...

Seller beware of global shipping

Hello, all PLEASE watch your shipping ,I have never opt into the global shipping program and never will,but I was listing today and found that Ebay was was pre-marking the global shipping box for me, I had to uncheck the box every time I listed an it...

Same day shipment not met?

I recently bought a product on here, and in the listing it said the product would be shipped on the same day. It is now the next day and it has not been shipped yet, what should I do about this?

Cancelled order

Hi, i recently accidentally paid for an item on eBay and I requested to cancel the item within an hour of purchasing. Am am I entitled to a full refund? Many thanks

Buyer gave me wrong shipping address!! Tracking shows no such address!

USPS tried to deliver the package but tracking says no such address? Now am I going to have to reship this item out of my pocket, if it is returned to me? Buyer says the wrong address was a mistake she made! I have never had this happen before! Help!

Item no received

My hubby purchased it for me and the msg shown in the screen shot shows that the item is shipped.. but after many days passed.. its still not delivered to me.. i live in Karachi Pakistan.. the item was to be sent on my address.. but its not sent to m...

Resolved! How do I issue a partial refund under eBay's managed payment system? (PayPal not used for payment)

All current KnowledgeBase articles seem to have outdated instructions for inssuing a partial refund, all starting with "Log in to PayPal...". Of course this worked when the buyer paid with PayPal. However, I cannot seem to locate the comparable funct...

Seller wants me to cut up & destroy item before sending refund

I ordered a beautiful white and navy blue bridal bouquet for my daughter's wedding from a seller in China. When it finally arrived, it was white and ROYAL BLUE. So I sent a message explaining I wanted to return for a refund because it wasn't as descr...