Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Buyer didnt want refund before ship, now after shipped claims damage wants full refund + 40

I am new to saling on Ebay, was letting all my customers now that, and accepting any advice they may have. Have only sold 5 items.. and 1 of those is the crook of a lifetime. She bought a set of old dishes.. then started complaining about some age on...

Canada Border Service Agency SLOW

I sent a rather expensive order from the US to Canada. All was going fairly fast until the item arrived in Montreal and is now saying it is being “held in customs”, it has been held for two days now. Is this normal ? The buyer paid $70 for priority i...

I'm pretty sure I fell for a scam. What should I do?

I've bought something from a seller on ebay. He gave me a tracking number that does not seem to work. The seller is from China. When I go and see the publication I get that all his feedback is private. He is not selling anything anymore (the sell ite...

Ebay ruled against me, the seller in favor of a buyer

Ebay ruled against me , a seller for many years in favor of the buyer. the buyer , who was fairly new to Ebay, purchased a part, left me good feedback , then later decided to return the part saying it was defective. Told him I would accept the return...

Any recourse outside PayPal

Kinda long story, I purchased an item on eBay, paid for it via PayPal but mistakenly used a debit card on a checking account I was getting ready to close. Ended up returning the item, seller issued a credit back to PayPal. In the mean time I closed t...

listing removed

We removed this listing from the site. For more information and next steps go to Messages. For information about delivery, view your order details.This user is no longer registered on eBay. i have already paid 5 days ago and the items was not shipped...

i sold a item on ebay and i put only sipping in the USA

The buyer has not payed yet. but he asked me to ship it out of the USA and he would pay for the shipping. the buyer is new. I thank it is a fraud buyer. what should I do????

I don't ship internationally, but am willing to do it one time- do I have to use GSP?

Hi all,I have a questions for you experts ou there... I am willing to ship an item to a buyer in Israel. I have designated on my eBay account that I only ship to U.S. addresses. Do I have to update this setting to allow this buyer with a foreign addr...

Buyer wants to return "NEW Factory Sealed" $100 DVD Set

Buyer claims he opened the sealed package and discs one and two were out of the holders and scratched. Says seems they do not stay in the holders and keep popping out, says not your fault it was factory wrapped, just defective holders. Sounds like a ...

Resolved! Buyer writes uncorrect shipping address and package came back

Buyer made a mistake while tipping address. The package came back and i dont know how to reprint the label for ebay to track and send it once again.Meanwhile, the sell is in stand by for ebay and the money is locked on PayPal.I wrote to buyer for him...

Resolved! Shipping error message: Missing or invalid Ship to postal code What to do? +

The buyer has about a hundred feedbacks but only a handful within the last year. I will contact buyer if I must but don't want to start questioning an established buyer about their address if this is a glitch. The buyer's zip code does match their lo...

Abusive Buyer

I recently posted on here about a buyer claiming an item was not as described when in her other message she said it was beautiful just too heavy for her.I reported the buyer for misusing returns and included her messages. But it was only now that I r...

Free Shipping

How do sellers breakeven with free shipping on all products?

Can not add tracking details ( Return item from Ukraine to USA)

Hi ! I can not add tracking details ( Return item from Ukraine to USA) via resolution center by adding details for example - tracking number and other details .

Order Details Address vs Paypal Shipping Address

I sold an item to a buyer that has been a member since 2014 but only has 3 stars. His shipping name and address are different between the ebay order detail page and the Paypal page. His shipping address in the order details page is in SD. His shippin...