Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Seller sent wrong item, wants me to send to another buyer - scam?

Hey guys, I’d really appreciate any input on this issue that I’ve never encountered before. I won an auction for an iPhone X last week. The seller shipped the next day, then almost immediately contacted me to tell me that he likely shipped the wrong ...

Wrong Item Returned

Buyer bought a doll for $19.50. My description didn't specify what the doll's head was stuffed with.After receiving the doll the buyer sent me the following message. Buyer: "I wish to return the doll. Her head is not stuffed. It is made of hard foam....

Resolved! Broken Negative Feedback System

Shame this is my first post on eBay forums but here 'goes. I purchased an item on October 20th from a supposedly reputable seller on eBay with zero negative feedback. The item was listed as brand new in both the description and condition. Much to my ...

Paypal not refunding fees for returns

Since Paypal is not longer refunding processing fees when you issue a credit I was wondering what everyone is doing when a customer returns an item. Are you no longer accepting returns or deducting the processing fees from the customers refund? I rea...

Issues with Bluecare Express

Has anyone had issues with Bluecare Express I purchase an Apple Pencil from this person and they stated that it would be sent via USPS. I receive an tracking history and saw that it was being delivered via Bluecare Express. I honestly did not care as...

Shipping selection changes when listing & no choice when printing label

I have not seen any discussions regarding this. When listing you have to pick your method of shipping otherwise you cannot change it when printing label. For example in the recent past, I may pick first class when listing, but send as priority or cho...

At my wit's end. Please help me figure out what is wrong with combined shipping on my Account

Let me preface by saying, everything I am about to describe has been happening since June. I have called into CS no less than 5 times and I have posted on the weekly chat with eBay staff, all to no end but wasted time. I truly don't think anyone I ha...

shipping

I ordered an item recently and to my shock it is taking two months to arrive. I thought it would arrive in 2 to ca 4 days as expressed in the shipping information 'established delivery.' Now in future I would like to order item and have it shipped im...

Item arrived broken

I ordered an umbrella and the item arrived broken. After contacting the seller, the seller promised to send a replacement, I waited for a month and the replacement still did not come. Then, I contacted the seller again, and the seller answered he wou...

Unable to purchase shipping label for changed address even though no changes are made

I did not change anything to buyer's address, yet the system wouldn't let me print a label to his address. A few days ago I learnt that I could go back to the classic label printing page by changing the URL to "back_to_classic" but that stopped worki...

paypal return fees sept 2019 update IN PLAIN ENGLISH?

got the automated email I usually don't pay too much attention to these things usually it's USPS raises their rates quite a bit ever year but what you gonna do? anyway I'm confused about this new 'paypal will no longer refund fees to sellers" so if I...

Resolved! Why does 1st class + 1 day handling = 10 day delivery?

Just wondering what I'm doing wrong. I have 1 day handling and 1st class USPS shipping and somehow this equals 10 days delivery time in the estimate on my listing. Other sellers selling the same thing and shipping first class have 5 days less estimat...

No status update in tracking number after 31 days. Is this common?

I already paid for several items. But after 31 days there is no update in the tracking number. Seller said there is a problem with the tracking number but I don't think he is telling the truth. This is the 2nd Seller I have had encountered this probl...

did you change to free shipping this year?

I've resisted all this time in part because it's not a good deal for customers who want combined shipping. But I don't get a lot of combined orders anymore (once again, the olden days were much better). Did you make the switch and did you see any boo...

What's annoying with new shipping label page- ebay please listen!

Today the "back to classic" runaround stopped working and now I must use the new shipping page. BAD NEWS. Here's what's wrong with the new page. Biggest drawback for me, you cannot copy and paste a message in the send a note to customer box. I have t...