Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Buyer changed address AFTER I printed the shipping label. Is this a new scam?

The buyer changed the address after I printed the shipping label. I was not notified of any address change. I would not of put the package in the mail. The buyer first claimed she never received it and wanted her money back and then changed the story...

Return shipping label

I'm new to ebay. This is my first return. I got an email saying the seller sent the shipping label. This is what I get when I open the email. There is no attachment attached. Is this all the seller has to do for the shipping label, or am I supposed t...

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Buyer wants to cancel after paying

A buyer wants to cancel an order after paying and I’ve already printed a shipping label. It’s past the one hour end of auction. He claims that he’s tried unsuccessfully to cancel but I’m not sure where he’s trying. I’m fine with him canceling but I d...

Buyer claims defect. Opens return. Closes return without returning item and still wants refund.

A seller bought a fleece jacket. Claims the zipper gets stuck. She opened a return. I got a message from eBay that the return was approved, that they have asked the buyer to send it back and will share the tracking info with me when she does ship. A ...

Seller did not deliver in time as requested

I am talking a engagement ring here - I leave the US for Thailand on November 12th - contacted seller on October 25th about delivery on this purchase - seller said he could deliver in time. Now is November 8th and delivery is set for 4 days away on N...

End of free USPS priority mail supplies?

Just got an email from ebay saying USPS is studying the cost-effectiveness of free shipping supplies for priority mail. Huh? I'm I to understand USPS is not already factoring the cost of their "free" supplies into their prices? Give me a break. This ...

Ebay showing incorrect delivery date (not accounting for handling time)

I have noticed that Ebay is not taking into account our handling time when showing the delivery date. I recently sold an item and had a buyer message me saying Ebay showed she'd have her item by Saturday for an event she's attending. We have 3 day ha...

False advertised item

i dont know if this is the right location Hi all, so yesterday i bought a red dead redemption 2 game and it said in the description "Codice download" which translates to download code. But not long after i bought the item i recieved and email contain...

International SALES tax (NO not customs or import - SALES TAXES)

Just made a sale to Australia. I do NOT use eBay GSP. I prefer to mail by standard USPS. For the first time my buyer was charged a sales tax by eBay. NO it specifically is NOT a customs or import tax. Read on. Here is the line from the sales page: **...

Refunding buyer twice through Paypal

I worked out a slightly discounted price with a buyer on a particular BIN item which did not give me the option of simply sending them a direct offer for a lower price. I let them know I would just issue them a refund through PP for the difference. F...

speedpak - anything but speedy

I am not sure why ebay is using speedpak. It is anything but speedy. My package has traveled like a ping pong ( the Chinese should be familar with this sport) from location to location multiple times. Another reason to use Amazon.

Resolved! Can I still combine shipping without invoice?

Somewhere I read something (on another seller's listing) that ebay does not allow sellers to combine shipping unless it is paid on the same invoice. Yet it appears from my dashboard that I CAN do this still. IDK if that seller might have been referri...

Not a Good Week with USPS Shipping

So sold a few things in the past few days, but had to refund one and still waiting on the other to deliver. First item was sent to Houston from LA and the tracking showed, damaged package. First time this ever happened to me. Buyer got the package bu...

Resolved! Buyer gave wrong address, haven't received returned item in mail.

As the title says, buyer gave me wrong address. Here's a timeline:~4pm Oct 28: Buyer purchases an item.~1am Oct 29: Buyer messages me saying they gave the wrong address and to ship it to x address instead.~9am Oct 29: Not having seen the message, I s...

Resolved! International SNAD

Buyer opened a SNAD return request, she is in Poland. $120 item + $25 or so shipping (not GSP).Her claim is that it "smells bad". It doesn't. It was as new item, freshly dry cleaned, it did not smell of anything whatsoever. In the past smell SNADS we...