Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

INAD Cases/Returns

Has this happened to anyone? Return requested for "Item Don't Seem Authentic" Return accepted. Buyer waits until the minute it can be escalated and escalates it to "Item not as described"Buyer then ships item back. Within 1 hour of it being delivered...

How to prepare for a wrong item returned by a potential scammer?

I sold an expensive (>$1,000) video card on ebay last month. At first I was concerned about the buyer, who had zero feedback, on an account created just on the day my auction ended. The person's name on paypal and the recipient's name in his PP shipp...

For a canceled transaction after payment, do you withhold the PayPal fee from the customers refund?

For a canceled transaction after payment, do you withhold the PayPal fee from the customers refund? Or do you absorb the loss?

False Advertising eBay does NOT stand by their 100% MoneyBack Guarantee

Once a seller - when eBay would not help me in getting paid from a buyer, I lost that money. Now as a buyer - they're refusing me a refund after the seller posted an item that did not fit as advertised!! I was told "We don't have to adhere to any US ...

Need help on shipping internationally without the GSP.

I’m a seller from the US and i had a buyer from Canada message about shipping cost. I informed the buyer I only shipped internationally through the eBay global shipping program and was unable to tell her an exact shipping price. After several message...

Resolved! Ebay Charging Me Duplicate Shipping Charges!

I was printing a shipping label on ebay when I was double charged by ebay for a single label. Well, actually two labels but only one was used. I called the help desk and their suggestion was to go to Paypal and cancel the (second transaction) there. ...

Resolved! Closing out a return--couple questions.

I have a remorse return where the return by buyer date has come and gone. Can a buyer still return as long as it just sits there? I have read where some call in to get it closed out, but I rarely call due to past bad experiences. I once called with a...

Shipping labels ebay internal error

I attempted to print postage labels on eBay this morning received internal error message that eBay was unable to complete transactions. Printed fine from PayPal.

EBay Return Shipping Label option is not on the screen

I am trying to buy a return shipping label on ebay. The instructions say: " To get to the return request form go to your Returns dashboard and select View return details." When I get to the return details page, I can't find the option to buy a return...

Which shipping insurance is preferred....Shipcover Insurance or USPS Insurance

It's been a long time since I've used any insurance so not in the loop of which is best. I need more than the standard 50.00 as package is worth a lot more.Thanks.

Ukraine Scam

I think I was just scammed, sent an iPhone X to Ukraine Buyer. Of course buyers city in Ukraine does not accept Express USPS so I sent it regular international USPS. I sent it after I was paid via PayPal. Now they complained they never got and of cou...

The horror of it:

Businesses and Government, and those cunning CEOs,Ah, might I address the imposed finial value fees on shipping by eBay: I can only surmise that eBay is being profitable by doing such, and, in fairness to eBay “although it sorely appears they do not ...

shipping label will not generate

I had one shipping label that would not print out, a message said that there was something wrong with the zip code. I checked this out with the buyer and with addresses on the internet and the zip code was correct. I even tried to make sure that othe...

Seller rights against false buyer claim asking for a refund

I am a top rated seller on eBay. This buyer bought a professionally authenticated product on auction, and claimed "item does not seem authentic" two days after receiving my product and asked for a refund. I refused because it is a blatantly false cla...

Resolved! Buyer opened "Return options" and Refunding.

Hello guys. I need someoens advice.StoryWeek ago 1 customer from Canada bought wheels from me. Their cost was 550$ + shipping from Lattland to Canada was preet high - 612$ .This buyer wanted to get his item faster, but we got only option to deliver t...