Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

I am not Walmart or Macy's, but I have to make a return just like them!

This one hurts. eBay approved a $325.00 return on my behalf because the Buyer decided his purchase was not what he wanted. Changed his mind? Buyer's remorse? Who knows? I don't, but eBay can put their hand in my pocket and snatch $325.00 of my hard e...

Return to Sender on Return Shipment

Hi all, A few weeks ago I made a purchase on eBay and received the item damaged. As such, I routed a return request which was escalated by the seller but ultimately decided in my favor by eBay. Following the decision, I promptly shipped the item back...

Buyers shipping address does not exist, what do I do?

Buyer paid day after auction ended. Ebay address and paypal address both match. Took item to post office (Canada Post). Employee tells me the address doesn't exist. Buyers ebay account says this person has been a member for 2 years and has a grand to...

filing USPS claim for lost package, how to recover copy of shipping label purchased through paypal

I need to file a claim for a lost package through USPS. the shipping label was purchased through paypal from the link in the ebay listing. I need a copy of it for the insured claim, but I can not locate a copy of it anywhere. Anyone know how to get t...

Resolved! Shipping Questions

The shipping here is just unfathomable. I just posted a new listing and when I got through and looked at the listing it states the shipping cost will be $7.35, and will be delivered on Mon, Nov 25th (today is Sun, Nov 17th). How that shipping amount ...

Seller Can't Understand Shipping

I am having the worst time trying to understand the shipping options. I totally messed up a package earlier. I printed out a label off my computer and just picked the USPS Select because I thought that's what the buyer wanted. I don't know if they ge...

OVERCHARGED FROM FEDEX

Hello,FedEx charged me the US $176.75 instead of US $37.50. This label created from directly eBay with that 7 X 11.25 X 87.5 dimensions. FedEx changed the "Unit Weight: 90 pounds" but it has to be "Unit Weight: 53.4996 pounds"I called eBay they said ...

Resolved! No return policy returns

Hi folks, I am sure this is a common problem, but I would still appreciate feedback from more experienced users than me. I am not selling regularly, in fact only rarely. I never hat a refund request, I am not sure what to do in this specific case.I s...

Postage wrong on for sale item

I am finding that I have items with postage different then what I set them at as. Like they should be $4.39 and the listing says $2.05. I don't think you can ship anything for that amount. Anyone else having this issue? I've called Ebay they don't kn...

USPS Dead Mail/Recovery Center....what is this?

So yesterday I did some checking on a recently shipped 14 ounce package (buyer paid $9.09 - free shipping) sent First Class, and discovered that it was located in a so-called Recovery Center and is labeled as "dead mail". The only other thing of ment...

Shipping Calculator Blues

Anyone else being contacted by buyers curious about enormous shipping costs attached to your listings? My concern is that I'm missing out on interested buyers/sales because it appears I am overcharging for shipping. Thanks~

Resolved! Package Acceptance pending?

Hello! I was wondering about a package I ordered because it has been stuck on “Your shipment was received at 1:57 pm on May 7, 2019 in SAINT LOUIS, MO 63129. The acceptance of your package is pending.“ Ever since it hasn’t moved once and the eta for ...

Please help me deal with the return

Good day to all! I want to buy some goods, I really like the price! Due to the little experience on ebay there are questions. Please tell me: According to the description, the product is new, fully functional and so on. The seller indicated that he d...

Scan Form not Matching the Labels I Bought

Not sure what happened but today I noticed that the 11 labels I bought and put on packages were fine BUT the Scan Form generated said 15 labels. Will have to have carrier scan 11 packages because the scan form is their only confirmation of what I hav...

Item Stolen from Package

I just received a disturbing message from a buyer. I shipped his winning items to him and they were successfully delivered, but he said when he arrived to where the package was delivered it was torn open and the contents removed.The value of said ite...