Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Refunded buyer.Lost item.How to handle tracking that now I will not need to do?

I misplaced the ring someone purchased so I explained to her and sent a refund through PayPal,however,now it appears to be a package I am not shipping on my shipping page.What do I do to take care of the non shipment?

Return label packing slip only

I'm trying to print a return label for a defective item. The only thing printing out is the packing slip, the return label doesn't print. Anyone know how to get the label to print? I keep trying, and it continues to only print the packing slip, I'm w...

Seller said item shipped but only marked as paid

I bought something on friday and it’s currently monday and ebay says the item was just paid and not shipped. i contacted the buyer and they said “shipped friday”. They also have just ignored the question i’ve asked twice about the camera. is this ske...

Need to remove item from shipping list that I will not need to ship

I misplaced a ring that was sold this past weekend and therefore sent the buyer a full refund through PayPal this morning.Now it looks like I am purposely not shipping out the item today.How do I take care of this situation?Can I remove it from my sh...

Items over £20 needing tracked postage option

I'm having problems with setting a tracked postage option for items over £20, when I post the listing the system is automatically changing it from what I've chosen to a economy choice. Because of this I'm not getting my sellers discount - I've only 5...

Buyer changes shipping address via messages after payment, what are my options?

Sold an item for $450 and received payment from seller via Paypal however they are messaging that the shipping address listed on Ebay and Paypal is wrong. Told them that due to the cost of the item, most I can do is either ship to the listed address ...

Usps Some of your shipping labels have cost adjustments?

I was checking my Manage shipping labels, And it says Some of your shipping labels have cost adjustments. Where do I go to see them? Because on my page it does not show any just how much my shipping was for each label. No - or + ? Help

Resolved! Problems with ebay international shipping program

I just sold a coffee mug to Germany. The box was checked to use ebay's overseas shipping program, but it did not work again. This is the second item that did not ship through this program, even though it was checked on the form. I recently sent an it...

Media mail sight words

Does anyone know if brain quest kids flash cards and sight word puzzles can be shipped media mail? There both educational with pre k reading material. It weighs 1.6 oz and of course sold for less then the shipping cost. Trying to figure out the most ...

The tale of two fraudulent returns. Which one went smoother? eBay or PAYPAL?

My business sells smartphones on eBay and although there is a high fraud rate, it doesn't happen as often for me as most would suspect. In the last 30 days, I've had two. The first was a claim filed through PAYPAL. Instead of sending the phone back, ...

Returned item, seller not picking it up from post office

I was sold an item that did not match description. I asked for a return and was granted. I printed out the label from ebay, packaged it up, and sent it via USPS. I have the tracking number and it was delivered to the correct post office (they tried t...

How do I initiate a partial refund when the buyer pays shipping for a returned item?

How do I initiate a partial refund when the buyer pays shipping for a returned item? issue: Buyer was returning an item because they ended up not liking the color. Buyer pays the return shipping when sending back the item for a refund. Upon receipt o...

Does eBay even have an email contact option, preferably not in India? Damaged returns is bleep for us

I would love to give the actual domestic employees a piece of my mind. I called and asked for simple advice prior to receiving an item back the buyer claims was damaged in transit. It was a used steel and chrome motorcycle part in perfect condition, ...

How do I win a case for "not as described"

I found an off-white hoodie for 15 dollars at Goodwill, but it was too small, and I decided to sell it. Not sure if it was real or not, so I listed that in the description. It also made it clear it was in decent condition, but didn't feel too nice, a...

click & drop Royal Mail Integration

i started using Click and drop by royal mailthe initial integration was fineive had to delete that integration as ive changed address but not the new one wont syc and for the life of me i cant find out where to delete the other integration details in...