Shipping

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Received wrong item

Received wrong item. Advised Seller and they said “USPS mixed up the labels. Send it back and I’ll send you the right item” ummm...,I’m not responsible for paying to ship back their mistake, right?

Getting the right shipping calculation

I don't package until paid...I simply don't have enough room or $ to prepack every item until it's sold. So, How can I deal with calculating the new size to weight limitations so that the eBay calculator is closer to correct. I sold one item the othe...

shipping from china

do the chinese shipping companies track the package after it arrives in the usa or i need to track it via the american shipping company

10% FVF on Shipping

I know this topic has been picked to death. Charging 10% fees to sellers on shipping fees is one of the reasons I barely sell anything on eBay anymore. I guess I don’t understand the reasoning for charging 10% more on a fee that is paid for shipping....

Replacement requests & return shipping

This has happened several times now and ebay CS makes me want to claw my eyes out... Item damaged when buyer receives it, so they open a replacement request. I want to send a replacement, but do not want the damaged item back because return shipping ...

Shipping Date and Scan Date Count against me?

If I print out my shipping labels on a Friday and Ship on Monday, does this count against me because I don't have a scan on Friday? My cut off is NOON M-F.I offer SAME DAY SHIPPING until my cut-off.Let's say at 1 PM I have a sale and I print out a la...

Resolved! Additional Shipping Cost Question

I had a item listed as shipping to the U.S. only. It had a winning bid and all was great. I went to print the shipping label, and found out it goes to Puerto Rico, which is technically part of the U.S., but the shipping cost was $12 more than for the...

Buyer wants address changed AFTER package has been sent/delivered

I sold an item and used the shipping address as what the label printed(from PayPal). Now the package has already been DELIVERED and this person is saying they need my help in getting the address changed. The package was delivered two days ago, am I p...

Seller accepts return but actually he messages don't. Wrong description and international

I'm a buyer. As the item's description was wrong, I sent a return request through eBay system. And the seller accepts but lately he messages "I don't accept return". His declarations in eBay system and what actually saying differs each.I think his re...

Resolved! The buyer requested a return

Hello, wanted to ask for adviceHe bought Grass cutter Return Reason:Doesn't fitComments:Unit is too small/under powered for my needs, will buy a larger-more powerful weed whipOptions:-Accept the return-Give a full refund-Offer a partial refund-Declin...

New bulk tool - service not available?

I have a couple of labels to print out. One is a regular order. The other is the GSP (global shipping program). I print the labels on my printer using the ones that have two 5x8 labels on a single sheet of paper so like it when I get orders in the fa...

Seller did not respond to return request and it is closed now

Hello I bought a Rolex box on eBay and it ended up being a fake one after I took it to an Authorized Rolex Dealer. The seller is claiming it is legit and he bought it from an auction. He did not respond to the return request and now it is closed (bou...

Item has not been shipped

I purchased an item on June 29th and since then they have not marked it as shipped. I have contacted them about it but they have not responded, and I am slightly concerned this person will never ship because their account is fairly new and has 0 feed...

Over 130 buyer complaints no action from ebay

Is there anyway that I have missed to directly report fraud? Like a fraud button or under investigation on seller page. This might save 130+ users in this case from calling paypal or the United States Post Office trying to find a nonexisting package....

Resolved! What the latest day to ship item if July 4th is the holiday inbetween?

If I offer 1 business day shipping and I get a sale with cleared payment today Wednesday July 3 am I then bound to ship on Friday July 5th since July 4th is the holiday inbetween?Thanks for your help!!!