Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Seller shipping

Is this real or seller remorse? My address has been good for thousands of transactions. What gives? Seller canceled my order and sent this message. I'm sorry but due to your states laws we are unable to ship this to you at this time. We apologize for...

Possible Scam help! Scared to make a claim need advice please

Hello I need urgent help with something I stupidly ordered. Couple days ago I purchased a used gaming laptop that was said to have certain specifications (2070 rtx and i9-9900k). The thing is I didn't realize that there was no actual proof of these c...

Late shipment rate BUG check your downloaded report

I have been going back and forth with eBay about my late shipment rate. Took about 8 emails to get this email. "You're absolutely right - it's not reasonable to expect you to ensure an item is delivered by a specific hour in the day (unless you speci...

Ebay changing Shipping information

My fiance and I have lost several sells and money due to the fact when we post an item we put in the dimensions and weight for each item to where we won't lose money due to the fact of the whole new thing of USPS changing their rules. Well now we hav...

How do I process a refund?

Sounds like an elementary question, I know but how do I process a full refund for a buyer? I completely didn't check the expiration date on what I was selling - an honest oversight but a big DUH. I went to ship it and thankfully saw it. I contacted t...

Resolved! Sorry, we couldn't find a delivery service for this order. Error getting quotes from server.

"Sorry, we couldn't find a delivery service for this order.Error getting quotes from server." Trying to combine 2 sales. Bulk shipping tool won't save the package size. I left it empty upon creating the listing because it wasn't large enough to matte...

How to make the buyer wait to pay until I send an invoice?

Hi all, Many years ago and I guess there still is, there used to be an option where if you bought an item.You COULDN'T pay immediately and had to wait for the seller to send you an invoice with the final price including shipping. I only ask as I'd li...

Shipping Cost

How do I change my shipping cost for a certain item that I have an offer on? I tried revising it but it has a locked tool on the shipping so it won't let me change the shipping amount. Please help thanks!

Urgent -- Shipping Issue -- Selected FedEx and eBay shows it but was charged PM Pricing

Customer purchased item from me and selected FedEx Home Delivery rather than Priority Mail because of significant price difference. He was charged for the more expensive PM rate.My eBay Seller Hub shows activity where he bought and total indicated Fe...

Resolved! 1-Day Shipping/Handling - Will it be adjusted since post offices were closed today?

I have a 1-Day Shipping/Handling time for my items. All of them that of course would have normally shipped today (and couldn't due to the post offices being closed today), are still reading "Ship by Wednesday 12/5". Will this be adjusted by eBay & no...

USPS shipping confusion, please help

The usps shipping is stuck here for days, i don't know if the package is lost. seller didn't respond my messages...will this tracking number be fake? Has the seller sent the item yet? if the package is in Chino, it would only take 10min drive to get ...

New shipping prices

Has anyone noticed a sharp increase in USPS cost of shipping a first class package? The price nearly doubled between when I listed the item and when I shipped it. I ended up having to make up the difference and losing money on the transaction

Pay for shipping through eBay or CC

Hi all Just sold my first item in a long time. So apparently PayPal put a hold on my funds. No worries. However when trying to print a shipping label through eBay it goes to PayPal where PayPal declines it. I have a CC on file with PP as a backup met...

Resolved! FedEx SmartPost doesn't use FedEx anymore?

Did something change? I have used FedEx Smartpost shipping for many years. The Ebay-provided label always had both a FedEx bar code and a USPS barcode on it. FedEx would take the package most of the way, and USPS would take it to the final destinatio...

I can’t refund a buyer, help!

I need some help or advice. I am a new seller and I sold an item to a buyer. The buyer wasn’t happy with the item so a return process was started. Then I got my item back and tried issuing a refund but it won’t work. So I look into the issue more and...