Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Returned item stuck in customs

I bought a pair of sterling silver Chanel earrings but the seller shipped earrings which weren't even close to the earrings in the pictures he posted.( I later saw that he used the same pictures as another seller of these earrings, makes you wonder i...

Bluecare Express SHIPPING AND TRACKING EBAY PACKAGE

As a buyer I purchased a $55 houseware item that said expidited shipping that turned out to be BLUECARE EXPRESS shipping. BAD ONLINE REVIEWS:The online reviews when I googled BLUECARE EXPRESS showed that TRUSTPILOT had poor reviews for this shipper. ...

help

I appeal to the ebay administration, the seller deceived many buyers, during help us return our money, otherwise we will post negative reviews regarding your ebay website

Shipping to a customer with 2 street address.

Hello,I was hoping someone could help me out here with a shipping situation....I sold an item and when I went to prepare the shipping label I wasn’t able to because it had 2 different street addresses on it, although I was able to go into PayPal and ...

wow shipping has changed allot

I have been off EBAY selling for awhile about 4 years and the shipping cost have went up 100percent and more in some form or fashion, Years ago a package that was under 13oz was cheap now it is 7.34 to almost 8.00 , I had known that rates went up but...

Question on Priority Mail Cubic with a Softpack

So earlier someone posted a link to PirateShip's advice on Cubic pricing with a softpack or poly-envelop. https://support.pirateship.com/en/articles/1068213-can-i-use-priority-mail-cubic-with-a-softpack-or-padded-envelope Looks like a slick way to pl...

Item not delivered - local courriers say its returned, seller doesnt have it...no refund

I bought an item from a seller in ebay. The item was sent with gsp, to my country but arrived without address or any info so noone notified me of its arrival. Now its says its returned and the seller tells me that ebay GSP should resolve my issue. Pl...

After Return Seller won't return my money back to Paypal

HelloI returned a pair of pants and the seller received the return (I have the tracking) and it says it was processed but I did not get my money back into my paypal account. This was 4 days ago. The seller will not respond to my emails and EBAY close...

Shipping Rate Table - Weight Based - Cannot get this to work

We sell a bunch of lightweight items, they're set up as 1 ounce in eBay. When we specify a rate table with this entry: Shipping Cost = $1, per-pound = $3, then I would expect the shipping cost to be the same for quantity 1 vs. quantity 15, namely $4 ...

Buyers open false return. What can I do?

I have a buyer who made a purchase around evening on Thanksgiving day 2019. Today is Sunday 12-1-2019. The buyers open a return case for "missing parts/pieces today. I have not even sent the package yet as I was out of town. I message the buyer that ...

why is ebay showing such long times for expected shipping dates??

several buyers have messaged me asking why an item I'm selling won't arrive for over a month - I had to tell them it isn't true. Why is ebay doing this ? especially now at holiday time

Return and refund scam

Buyer bought and reported power washer was (previously) damaged. Ebay debited my account and refunded. Now i have a damaged power washer. I feel like taking it back to HD and asking if they can replace it with a new one. I have the receipt as well. I...

Smok ftv8 coils

How can I get again?

Lost package through eBay global shipping program - PayPal refunded buyer

I sold a new item for close to $100 through ebay's global shipping program. The item was delivered to eBay's global shipping center in Kentucky, and they shipped it to Canada using a courier I'd never heard of before (not USPS or Canada Post). Accord...

Fraudulent claims from buyers

So recently a buyer (scammer) claimed a purse I sold her "reeked" of cigarette smell and promptly demanded a 70 dollar partial refund. I do not smoke and know that the purse did not reek of anything except leather. She immediately filed an item not a...