Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Never received UPAA number

Hello, I have recently bought an item from the USA, and i live in Europe. Upon paying for the order i received one email from ebay simply saying "order confirmed" with no UPAA number in it.However i did get a USPS tracking number when the seller ship...

User avatar by Adventurer
  • 449 Views
  • 2 replies
  • 0 helpful

Tax exempt purchases

I have seen some comments on these boards about being forced to pay sales tax on eBay shipping supplies. I just got a new delivery with a sticker on the outside directing me to an eBay site where I can file my tax resale ID and avoid the taxes. Don't...

Beware of selling to Germany

Hi I have sold on ebay for nearly 20 years and always had an outstanding record, suffice to say Ive been put thru the ringer on more than one ocassion with Ebay but the latest takes the biscuit. Sold an authentic Prada purse to customer in Germany. S...

User avatar by Not applicable
  • 255 Views
  • 4 replies
  • 1 helpful

Selling privilege indefinitely restricted for providing alternative tracking numbers

My account was dinged before for not having 90% of verified on-time tracking because some of my items are shipped directly from Amazon. Amazon can use their own Logistics and that tracking is not recognized by eBay. I sold a few items and provided th...

Ebay forcing Free Returns

Ebay is forcing free returns down our throats. So now they say we can't charge a restocking fee that we used to recover the free shipping that Ebay has forced us into. So now the buyer can order an item with free shipping to them (that I have to pay ...

USPS on HOLD!

USPS is so frustrating with their hold times for customer service. Does anyone know how to navigate the options tree so that you get the call back option as opposed to having to wait and keep the phone blasted and by your side for **bleep** near an h...

User avatar by Trailblazer
  • 381 Views
  • 6 replies
  • 0 helpful

Resolved! Refund

Buyer said the items he received are not working and he asked a refund without return. I said he need to return the items before he get the money. But he said I'm a scammer, it's wasting his time and money, threatened me with a bad review if I didn't...

Clear packing tape vs. adhesive label?

I use 3M clear packing tape for all my shipping needs. I love the stuff! I also use it to afix the shipping labels to the box. 3 strips of tape holds the label on the box very well. I think they say you're not supposed to tape over the bar code, but ...

User avatar by Superstar
  • 2745 Views
  • 49 replies
  • 1 helpful

Purchased

I recently received an item from a seller and this item wasn’t working properly and asked for an exchange or refund and now I can’t asses or contact the seller is there anyway of contacting them thanks

User avatar by Enthusiast
  • 116 Views
  • 2 replies
  • 0 helpful

Buyer claims item not received in box

Hello, My buyer is claiming that the item they purchased from me they did not receive. Their message states "I received the box but there is no item in the box. I want my refund." No other details were given to me by the buyer such as was the box dam...

User avatar by Adventurer
  • 272 Views
  • 5 replies
  • 0 helpful

Advice on International Return

I purchased a relatively expensive item, $1000. It arrived not as described, and so I requested a return. The seller agreed but because it's international they can't provide a label. I went to ship back and realized the return address is different th...

Ebay Tracking Not Upload

An other large sellers having a issue where the part has been shipped tracking send to ebay, it's in the order information. But the order is still in Awaiting Shipment? Ebay seems to think it's a issue they are having, but i cannot get any clear answ...

Refund Requested - Defective Item (NOT)

Sold a brand new fan blower motor for an appliance, shipped in factory certified box. Buyer claims the item is defective and is making noise. More likely a buyer's remorse after they installed it and it didn't fix their appliance problem or their app...

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