Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

USPS did not scan the package until it reach to destination city

USPS did not scan the package until it reach to destination city, it happened to me last year at Christmas season, USPS scan the (Shipment Confirmation Acceptance Notice) PS Form 5630, November 2006, PSN 7530-08-000-4335 at the time of pickup the pac...

Shipping video games in/from Canada

I am new to selling and I have no clue what the best option to ship video games is in Canada. I have looked it up on google and most posts come up with using a bubble mailer, or box. However, how much would it cost and whats the best option? If you c...

How do I change paying for Shipping labels from Paypal to Managed Payments that are pending payouts?

Buyer did not pick up Fed ex package.

I had a buyer who bought a train set from me and which is had for sale. I sent the item out with Fed Ex 2 day shipping which cost about $10 dollars. It got there and he fed ex left a note to pick up package. Then after a week he never went and picked...

return might gone wrong

So i have been costumer of eBay like for 7 years and i live on Panama Central America, and i bought and MXM card for my Dell Precision M6700, an used GTX 980M, i use the service of a company who brings my stuff here, few times i have had problems wit...

Didn't accept a return but ebay refunded buyers money anyway

Customer asked to return an item saying I had misrepresented it and it was not as described. We wrote several messages back and fourth to no resolution, but I offered him a partial refund to keep the item. He obviously declined the partial refund and...

Vacation mode lead to significant decrease in shipping rate

I'm a little ticked as I have apparently misunderstood how the vacation mode settings work. I was out of the office for 2 days and set my vacation mode accordingly thinking that my "Tracking uploaded on time and validated" rate would not be effected....

No order, no refund.Help me.

I never received an order or a refund. Help me. Has anyone found themselves in this situation? Where can I report it?

Resolved! My original shipping label was overwritten by a new label now I have no record of the shipment sent!

Help I sent a order out to a customer using eBay and USPS. The next day my boss did not realize i sent this shipment out and purchased a new shipping label with eBay with FedEx through the automatic email you receive about orders. This ended up overw...

Payment Returned to Buyer without Proof of Issue!

I sold a piece of software with the product ID and DVD to a buyer. The buyer claimed it didn't work (it did) but would not send me any proof that they were having an issue such as a screenshot. eBay promptly returned their $75 and the buyer never sen...

Shipping weight

If a package weighs 11.1, 11.2 or 11.3 ounces, what do I enter the weight as when shipping it through ebay? Since it doesn't allow you to specify by less than an ounce, can you just round it off to the nearest ounce, if it is slightly less than the a...

USPS approved my damaged claim

I was surprised by both the fact that they approved it and the turnaround time. How is payment made? Check mailed? I'm a little concerned about who they will send the money to. The claim was filed by me, the seller, on a return item. The buyer sent m...

Resolved! Can't find buyer's email address to send PayPal invoice...item RTS due to address; need to reship

I sold an item to a buyer and got an email yesterday saying the item was being returned to me because the address was wrong. Buyer says only problem with address was that there was a "North" in the Street name, but if I re-ship without that, it shoul...

Shipping labels are not printing due to an ebay's error message

Shipping Labels can't be bought or printed due to a (red) error message. It's not my computers or smartphone/ebay app, it's eBay's system itself. This has been going on for over three hours based on when I needed to print labels. This really needs to...