Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolution center

Hello, I asked eBay to step in for an item that has not arrived .The case is resolved 29.11. , with following answer - "We didn't receive valid tracking information from the seller"But I haven't received a refund . http://prntscr.com/q9665zDo I have ...

Refunds

I recently bought an item for $189 this was £155 Sterling. The shipper said my purchase could not be delivered a month after purchase. The shipper refunded $189 to which I received £144 Sterling. I have lost over £11 on an item I didn't receive. To m...

Resolved! A few quick Shipping questions

Hello community, I am new to selling and wanted to ask a couple of quick questions. I've done my research but just wanted to clarify on a few things! If the listing says USPS Parcel Select Package but I switch it to a faster shipping USPS Priority Ma...

Resolved! Tracking or following FedEx charges in eBay?

Hey, probably an easy answer to this and something I should know.... How does one track or "see" what FedEx charges have accumulated on their account, BEFORE the monthly invoice comes out? It sure isn't rolled into the details section (All Account Ac...

Item smells horribly like cigarettes, but seller won't return.

I recently purchased a collectable offline. Anyways, I thought all was great til I opened it. A horrid stench of cigarettes came out. I took it to my family members and said "does this smell like anything?" and everyone agreed cigarettes. I messaged ...

Ebay shipping vs. paypal

Hello.I have sold a few things on eBay before and I wanted to know if shipping is cheaper elsewhere. For a package that is 14 ounces and is 8x6x6, eBay is charging me $7.35 - $9.30, First Class. But when I go to PayPal.com/shipnow and enter the same ...

Are Ebay Returns Now Auto Authorized Despite Your Settings?

I just had a buyer buy an item and want a return (reason: looked better in the pictures)Ok, no problem, my return policy is 30 days, no big deal.The problem is the way I found out: auto authorized by EbayWhat?I looked at my return settings: auto auth...

Shipping calculator issues

Added 4 options for shipping, but calculator will only show 1 or 2, not all the options I added. Does anybody know if Ebay has officially recognized that they are having a technical issue with this? Definitely the wrong time of year for shipping calc...

Seller Being Difficult on a Return

Purchased a heated vest advertised as a man's. Got here and it's definitely a woman's vest. (Zipper on wrong side, barely fits my skinny hubby. ) Contacted the seller and am being told it's not 1950 anymore and the zipper can be either side - suck it...

Estimates on the shipping calculator

Does anyone know why the shipping calculator is showing such a big difference between parcel select ground and retail ground on packages over 15". Parcel select ground is about twice retail ground and they both travel the same way. Parcel select grou...

Seller Needs Advice on a Buyer Return

A buyer did a return for fit but in the comments told me to send her a return label. She did not read the description. It was for a lot of 2 pair of jeans. One pair was tagged a size smaller but ran big and measured the same as the larger size. I mad...

Will reshipping an item still be eligible for paypal's returns reimbursement?

Made a sale, buyer forgot to put their apartment number so the package is on its way back to me. So obviously I'm going to have to send it back what are my best options besides asking the buyer to cover the reshipping cost that I can be fully covered...

Resolved! Return question

Hello, I bought a notebook on August 20, 2019, after a few months of use on November 28, 2019, the notebook does not turn on, I took the technician he said that the notebook burned the video BGA. To my surprise I can't complain through EBAY to the se...

I need to return a fake/bad catalytic converter-exhaust manifold

So about a month and 10 days ago I bought a catalytic converter that is also a exhaust manifold for a 2009 mini cooper. I put on the new cat cleared the check engine light and 3 days later the engine light came back so I thought it must have been the...

This seller is scammer

This seller is scammer this seller wrote the main address for item is (Apple iPhone XS - 64 GB - Gold (Unlocked) (GSM) (AU Stock)) and didn't tell any word to know it only empty box but he tell this item is Unlocked gold iphone and he wrote in About ...