Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Shipping

someone tell me how this is possible and how it adds up. Buyer pays $2.00 for large envelope and i get charged $3.95 for a label and i make .94 cent on this order

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Item stuck in Customs Cleared Amsterdam

Hello! I am located in Germany and am awaiting an item from the USA, which is currently stuck in Amsterdam and was shipped with Pitney Bowes. The last tracking update reads Customs ClearedAMSTERDAM-SCHIPHOL, Amsterdam 1118and it is from January 24th....

Can't Print Shipping Labels

Can't Print Shipping Labels on the Buy label Screen or in the Sellers Hub. Using Chrome, I get a spinning icon. Waitied 15 minutes nothing, Refreshe page Nothing.Tried several times and nothing.Tried in FireFox nothing. Mitch

Is Speedpak a scam?

I ordered an item from eBay and a couple of weeks later got a message from "Speedpak" saying they had tried to deliver a parcel but noone was home. I tried to reply but it bounced. I had not heard from them that a parcel was going to be delivered tha...

Packing slip will not print at all since ebay made changes to format

Why did ebay change the packing slip format? The button to "print" doesn't work at all. Everything worked fine before this week. I always try to include a packing slip with every sale. Now, I can't even print one using the "shipping labels" workaroun...

User avatar by Thrill-Seeker
  • 3691 Views
  • 12 replies
  • 10 helpful

Box size and weight

I have a question on entering weight and box size when listing an item to sell.If the box size is 8 1/2" wide for example, do I enter 9"? or 8"?If the weight is 2lbs and 8.5 oz for example, do I enter 2lbs and 9oz?Thank you for your help.

Freight Tracking

Anyone having issues with tracking freight items? I use the carriers that ebay tracks and I input the tracking/pro number in the order and for some reason the link under "shipment history" that provides you access to the carriers website is coming up...

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Shipping

When offering free shipping can the buyer mandate how the package is to be ship i.e. priority mail?

User avatar by Adventurer
  • 132 Views
  • 5 replies
  • 0 helpful

Buyer claims item wasn’t received

We recently shipped an item and the buyer put in a “didn’t receive item” request. I went to the tracking and saw that the item was attempted to be delivered but the address he gave was vacant so we told him what we saw and he was really upset and sai...

FedEx shipping label shenanigans again

2 days ago I was charged more than double what I paid for my FedEx home delivery shipping label after it was delivered. It was a box weighing 48 pounds with the dimensions 23x13x13. I’ve been selling on eBay for 25 years so I always round up, even if...