Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

SHIPPING LABELS NOT PRINTING

Starting this morning I am unable to print shipping labelsI purchase and go through all the usual steps but then the label doesn't print and instead it prints out on the sheet 'somethign went wrong. we're sorry" Help!!

Can't Send Return Shipping Label

I accepted a return request earlier today from a buyer, and started to process sending a shipping label. However, I got interrupted and was going to come back later to finish sending the label. Now in my Return Dashboard, it doesn't show an option to...

I'm getting stuck paying more for shipping than buyer paid

For the second time a buyer has purchased more than one item from me by putting all of their purchases in their "cart" and checking out. The items are already pre-packaged in their own shipping boxes and are of very different sizes. On each of my lis...

Resolved! How do I refund a buyer?

I recently sold a ceramic pitcher and it arrived in shards. He sent me a message and a picture. I want to refund the buyer, but can't find an option. When I go to the Returns Dashboard, there is nothing I can do. Does the buyer have to initiate somet...

Buyer ripped box and ebay sided with them on return

I sold a BRAND NEW printer on ebay that was in a sealed box. The buyer asked if I could send the item in a box, which at the time I did not have a box and let the buyer know that I would ship it covered. I ended up finding a box to ship the item in a...

Resolved! Seller has refused to reimburse for shipping return costs of a item due to only sending only 1 of 20

The issue is the seller clearly stated in listing both in description and pictures that it was for twenty items in quantity. "Everything pictured is included in the sale. If it's not in the pictures then it is not included." and my purchase history p...

Resolved! Buyer requesting return on new item that worked at first but now having issues after using 3 weeks

So I'm not a big seller or anything on eBay; I just use it for occasional things I don't want, so this is my first return request. I sold a new electronic device recently with no returns accepted. Now the seller is saying that it worked for a few wee...

Resolved! Issue with postage rate tables

Hi All. I'm setting up shop. I've begun listing items and quickly realised that it would be easier if I bit the bullet and created my shipping rate tables now. I'm selling into the US from outside the US. I have created a set of tables for Domestic a...

Buyer Underpaid Quoted Shipping - How to Handle?

Help. I had a buyer request a shipping quote for combined shipping. I promptly submitted this info through Ebay to her. She purchased the item and paid an Ebay invoice that was over less than the quoted shipping. My phone received the purchase notice...

selling Christmas stuff?

Are you getting sales of Christmas stuff now? I'm in books and had some success selling Christmas books last year but it was in December I think. I wonder if craft books would sell around now if people are gearing up to make decorating and gift plans...

Resolved! Buyer Returned Completely Different Item and Demand Refund

Small seller here. The buyer bought an item last week and claimed to receive different version of product. I only sold and shipped the version listed on eBay product page. The buyer returned a completely different version product to me today and that...

International shipping

I sold two magazines to two separate international buyers. I shipped both, separately of course, through GSP. Buyers received each other’s packages, but my original address labels are both correctly addressed and the reference numbers are correct. So...

Resolved! Should i buy signature confirmation and/or insurance?

I sold a new in package pair of headphones. The are worth ~$300 but I sold them for just under $150. Should I put insurance or signature confirmation on these?

Resolved! Requesting a refund from Ebay

I purchased a high value item in April of 2019, though i knew the item would not be shipped to me until mid september. I've tried multiple times to contact the seller for tracking or updates, but i haven't received a response. I decided to try to get...

Edits made 2 months ago for package dimensions are not sticking/staying edited. Why?

Edits made 2 months ago for package dimensions are not sticking and staying edited. I made some edits to get items under 1 cubic foot after USPS changed their volume policies and now, about 2 months later, they are all back to the way they were with ...