Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Global Shipping item has not been delivered to my customer - who is responsible?

An item sold through Global Shipping has an estimated delivery date of November 20th and the tracking looks like it is hung up somewhere.My customer has just messaged me - asking what to do.So what do I do?I thought that when it arrived at the Global...

Seller (and Buyer) discounted shipping costs

Interesting to see that not only one, but several other pre-owned selling sites have deeply discounted shipping labels. This means: 1. Ebay has been unable to negotiate substantial discounts2. Ebay has been pocketing the money for years I'm a buyer, ...

What is 1-day shipping with USPS?

I purchased an express 1 day shipping for my package. I put it in the mail box on saturday night. They "accepted" it on Monday. It said 1 day delivery on the label and is being shipped to the same state. Shouldn't 1 day guaranteed delivery mean it wo...

eBay Return Policy For Sellers Is Cyber Criminal

The return policy for sellers is criminal. They might as well tie both hands behind your back and hold a gun to your head and say "give me your money". The policy when a return is opened starts with freezing the Pay Pal transaction in your account. I...

Calculated Shipping Error Message: Setting It up while listing

Hi I am trying to create some listings with DVD box sets. and want to set it up so that the listings provide buyers with a choice between Media Mail and Priority Mail. However, I would like the price of shipping area to be left empty and calculated s...

I'm having trouble returning item to seller

HelloI recently bought a laptop from a buyer on Ebay. I immediately tried to cancel the order but it was denied because the seller handles everything with an automated process. The laptop finally arrived to me. I have been trying to return it but the...

Resolved! Is digital image eligible for the money back guarantee?

Hi I sold a personalized digital image to this seller.When she got it she said it was "awesome and what she wanted", a few days later she issued a refund.I tried to work around with it but she's rude, offensive and started bulling for me to give the ...

Return

I sold 2 items (video games) to the same buyer with descriptive pictures and when both were delivered they made a claim that one was not in described condition and wanted a refund. I messaged asking to send pictures of the item to see if it was damag...

Seller ships to wrong address

I bought several items off eBay , and a few sellers have sent item to the wrong address in the US what should I do

Shipping Charge Refund

I thought I posted this before, but like most things on ebay, I can't find it... So, I'm posting it again. I found a small chip on an item after it was sold and while I was packaging it to send. I offered to refund the shipping cost if the buyer woul...

toy quadcopter from China - duty or import charges?

Hi all;Looking to get a $20 USD toy quadcopter shipped from China. Seller advertises free shipping via ePacket. I've never had an item shipped from China but from what I've read, in general there are no duty or import fees for items less than $200. I...

DO NOT SHIP FEDEX THROUGH EBAY

UPDATE: Still no refund on this overcharge, don't know about others, but I cannot afford to lose this much money. I see that the complaints continue to come in for overcharges by Fedex. I will continue to pursue this, and continue to post here in hop...

Buyer wants return after 47 days. What to do?

I never dealt with this before and this is the first place I turn to so I figured I would post this here. Item purchased Oct 27th.Item shipped Oct 28th.Item delivered Oct 30th.Buyer wants return Dec 16th.Listing/item in question: https://www.ebay.com...

Seller refusing refund help?

Hello! I’m not a regular eBay buyer but I purchase items here and there (even some high value ones) and never had to return an item However I recently purchased an item and first issue I had was the seller taking a long time to ship (they said it was...

Refunding buyer for damaged item from usps

I sent item to buyer. Buyer received item claiming package was torn and all items are missing. Return request states reason as item doesn’t fit description. Buyer opened return claim which ebay in buyers favor deducting from seller account. Buyer ret...