Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Messed up returns

I sold an item so someone in Australia it was sent via GSP. Apparently the package was damaged in shipping also breaking the item so he started a return, eBay sided with him without even asking my side of the story. He sent the item back and eBay ref...

eBay Return Policy Needs Revision

eBay Money Back Guarantee means buyers will get their money back if the item they ordered didn't arrive, is faulty or damaged, or doesn't match the listing. This needs to be slightly modified so it does not give buyers unlimited power or blank check....

Resolved! Your ebay label is ready. DUH!

Do we really need a email saying my ebay label is ready every time we print out a shipping label? I already know my label is ready. How? I JUST PRINTED IT OUT! I can hear/see it printing out. Is there any way to turn that off?

Resolved! Trying to figure out zoned prices

I am trying to find out retail prices for shipping first class 14 oz - 15.99 oz. This chart here from USPS only goes up to 13 oz. https://pe.usps.com/text/dmm300/Notice123.htm#_c038 I have also found a chart for Commercial pricing that goes up to 15....

Ebay return handling is nuts .. how much margin do you people think we have ?

These people are over the top, bonkers.Customer exchange request for a larger size (gloves) they purchased. It happens, no problem, we deal with this every day.I already paid shipping to get the item to them and I am going to have to pay shipping aga...

USPS causes late delivery defects!

Absolutely no dang reason Priority mail packages shipped Dec 13 should have arrived "late" - thanks for those defects USPS. Also 1st class package shipped Dec 10 arrived "late" - thanks for that one too. These packages were all shipped the day before...

Returns

I been send all the money to customers when returning a product including shipping or how I should do it help??

Seller not shipping to me country: tips,help

Seller not shipping to my country. I contact with seller and we agree shipping price for my country. What next to do seller?

Package shipping tomorrow shows a delivery date of 1/1/2020, a postal holiday

It even printed it on the label, so the buyer can see that when they receive it on Jan. 2nd. Come on eBay, YOU are causing problems for sellers!!!

eBay refund problem

I purchased a bluetooth speaker from the seller that he shipped using Blue Care Express. They had a problem delivering to my business address and returned the item to him. I requested a refund which eBay refused and told me to deal directly with the ...

Shipping estimate for Global Shipping Program?

How can I evaluate costs of the Global Shipping Program? I tried the eBay shipping calculator, and it doesn't even list GSP as an option. (I'm referring to the stand-alone shipping calculator, not the one on the shipping page, which I wouldn't expect...

Item listed and photographed correctly, buyer claims not as described

Sold an item which was delivered today. Buyer opened a claim for "not as described", even though the "issues" he states were clearly outlined in the photographs and description (item is a part that is compatible with multiple assemblies, and logo on ...

Resolved! Splitting 1 order into 2 shipments

I am going to post a sale with multiple items sold as a lot. To keep shipping costs down I am going to break up the items into two boxes. How do I make two separate shipping labels? Thanks,Tina

Is GSP able to handle orders more than 30 days old?

I made a GSP pre-sale on an item that was supposed to release today but instead the manufacturing date got pushed back to February. I'm not worried about going over the 30-day time window since I've had something similar happen in the past with domes...

A Shout Out to the USPS

I was very impressed by the speed of my shipments over the holidays. One of my outgoing Priority shipments made it in 2 days last week. I received a Fed Ex Smart Post shipment in 5 days, which was probably a credit to the USPS portion of the delivery...