Shipping

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FedEx and UPS Shipping Updates

UPDATE: We have an important update regarding the UPS Cube Definition update for AHC/LPS packages: the implementation originally scheduled for Monday, August 18, will not go into effect at this time and will be revisited for 2026. Learn more about UP...

Resolved! Need some help: Really bad shipping caused dammage

I recently bought a year old or so gaming PC. Seller states everything works. Which I assume it did. Well, I got the computer today and was greeted with some really bad shipping. the computer was loose in the box and the only thing keeping it from mo...

Buyer hasn't returned item

Buyer opened a return request. I accepted it. The item has not been returned. Ebay said on the return details that if the item hadn't been returned by 10/22/2019 they "may" close the return. Do I need to request that Ebay close the return or do they ...

Refunding sales tax

I received a damaged item, and after fighting with the seller to get my refund, I finally got it. But not the sales tax. I'm pretty sure eBay is the one charging the tax, not the seller, but do I not get my sales tax back??

WHAT A SCAM !!!!!!! FRAUD BUYER !!!!!

i been scammed second time, one buyer used two different ids from two different locations and opened return for two different items with same returning reason and same returning paragraph, he opened one return last month and one today but in return s...

Shipment

I have been ordering computer parts on ebay. i have revived all this items except my mother board. it has been 10 days since i payed for it but is had not even been shipped yet it still says paid. there is no expected delivery date on the page. i cho...

Global Shipping Program bad experience

Hi -- I sold a $75 book through the Global Shipping Program to someone in the UK. I'm in the USA. The item made it to the ebay warehouse, and was sent to the address in the UK but never delivered by an apparently incompetent private delivery service ...

Buyer returned worn underwear

Buyer purchased two underwear garments. After 3 weeks he opened a return request for both stating the reason was "doesn't fit" Ebay automatically authorised the return. The return was received today but both garments have been worn, one has been wash...

Fake product

So, I bought a pair of Bang & Olufsen bluetooth earbuds on Jan 11, 2019. The seller described the product was brand new authentic, but it was not. The earbuds had lots of stains and traces of earlier uses. However, the seller refused to refund, and d...

Return shipping cost paid by seller !!

Two books sold for $1.00 1 had tape on the binding it can be seen in the photo and the other was excellent. Buyer wanted to return both I told him to keep them and I would refund half of his total cost $4.20 He returned both books using PRIORITY mail...

Shipping Priority Mail Regional Rate box A Question

So this is my first time posting on Ebay board. I have question about Priority Mail Regional Rate box A. when you list item on ebay. and select shipping. where does Priority Mail Regional Rate box A fall under? i dont see them on the listing below Sp...

Best box fur shipping baseballs in cube case

Hello.Any suggestions or links for a sturdy and cost efficient box to ship a baseball that is encased in a 3" cubed baseball case?Thanks

LOCAL PICK-UP AND TRACKING DEFECTS

I'VE HAD AN ISSUE ALLOWING "LOCAL PICK-UP" AS IT APPEARED AS A TRACKING DEFECT AND KILLED MY "TOP RATED" STATUS LAST PERIOD. SO FAR, EVEN AFTER REPEATED PHONE CALLS TO CUSTOMER SERVICE, EBAY SEEMS UNABLE TO CORRECT THE PROBLEM. HOWEVER, ON NEW LISTIN...

"The seller can't send a return shipping label" and no option "Ask eBay to step in."

I started a return on 10/16. The seller accepted the return. ===== Good news! Your return request is approved. The seller will provide you with a return shipping label to send the item back. If you don’t hear back from the seller, we’re available to ...

Help changing ship from address

I have a customer that is trying to return something to us. His label won't load in the return which I have seen a few times recently and eBay has advised to just send them a new label. I usually do this through the "print shipping label" option and ...

Buyer refunded and not returned the item!

I have just received notification from ebay that a case has been closed in favour of the buyer and taken full refund from my account. The buyer claimed the box was damaged and opened a case. I agreed a refund for the returned item, but the item never...