Shipping

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Seller shipped one order in multiple boxes without consent, is it allowed?

Seller shipped 28 items without consent in 3 boxes and only provided the track & trace code for 1 box on all 28 items. Not to mention it took 4 weeks(!!) to ship. I was prepared to pay import charges (35 USD) and duty fee (15 USD), but now that amoun...

Shipping

When i list my items i check the box that says free shipping and in my ad its says that the buyer pays for shipping. ????????

Global Shipping Program questions for someone who uses it

I am located in the US and currently only ship to the US, APO, and FPO addresses. I like the idea of shipping internationally to boost sales, but I have a few questions that are making me hesitant to try eBay's GSP. I just want to make sure of a few ...

return

Hello. Just sold a travel chess set (small portable) to buyer in Puerto Rico who now wants to return it because it is too small. I do not offer returns and ask buyers to ask questions before bidding because of this. The first thing I add in every des...

Seller wants return item shipped to different address

Hello all: I recently bought a pair of shoes which need to be returned (buyer pays return shipping). I initiated a return through eBay and printed the eBay/PayPal generated return label. I then messaged the seller and told them that I'd like to retur...

Create Shipping Label

Did ebay/USPS make changes to their shipping options? Getting ready to mail a First Class Parcel weighing 12.9 oz and Print Shipping Label's only option coming up is purchasing a Flatrate Box label. Even putting in a lower weight still only gives me ...

Resolved! 21 year seller asks question. Please help.

I’m getting back a Return of a ring. He & I communicated through EBay messages & it’s being shipped to me now. What do I do next to insure I’ll receive final value fee?Just easy Peasy refund on PayPal as I did in past? He hasn’t filed anything with e...

Global Shipping

I ship globally to most locations via the Global Shipping Program. As ebay wants us to switch to their payment system it appears they are eliminating the Global Shipping Program to have us sellers shipping Internationally. The Global Shipping Program...

Tracking number problem. Strange item origin.

Hi group. I ordered some fishing gear last friday from a seller from Germany. The seller has very good reviews. I got a tracking number the very same day but when i looked into it something looked strange. The "Delivery service" is Deutsche Post Brie...

Return items

Dear sir the ebay told me to return to the seller the 2 steps of lexus but the cost of shipping is too much 350€.The steps arrived damage is not my fault why i will pay those money for return.The seller must pay this amount .It is his faullt.The othe...

Resolved! Return the product

Hello everyone.I just bought a product, but now I feel it is not necessary. So can I return the product and get the money back?If refunded, does the seller have any damage?

Shipping Big Items like CRT Televisions on eBay - Be Careful!

When your shipped big items like TVs, your chances of something coming up as damaged increases. We sell big CRT TV's on eBay and sometimes they may come up as damage in shipping. They don't always come up as damaged, but there has been a few times wh...

If a buyer returns an item, can (s)he leave feedback?

If a buyer returns an item, can (s)he still leave feedback on the transaction?

Ebay Customer Service at its Best

Attention sellers: If you accidentally send the wrong item to a buyer, don't try to make it right by sending them the correct item, as Ebay doesn't support this. I decided to have a buyer open a return case so he could easily print a label and send t...

Buyer Claims Package was Broken Into and Empty.

I received a message from my buyer who claims that my package arrived but was broken into and empty. He sent a photo of the box and the tape is intact but the top of the box is smashed down and wide open. What do I do now? I'm not sure what to believ...