Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Partial Refunds

A buyer recently made a purchase a multiple amount of the same item from me. They buyer made the payment via PayPal in full and soon after messaged me about the cost of the shipping. Although he already paid the full shipping price I told the buyer a...

2 items fully refunded, 1 item Received

Hello, I purchased two items from the same seller one of them was restricted and I got e-mails that I'd get full refund for both items, I got full refund for both but the problem is that I received the unrestricted one. How do I pay eBay/GSP for that...

shipping outside of the USA

I have had 2 buyer who were out of the USA and wanted to purchase my listing. I told them I do not ship out of the USA ( I made a mistake and checked that I did) but both told new they ship thru Kentucky could someone tell me how that works and how t...

Be Careful which Shipping Address You Use

Hi all,I just want to share my own experience dealing with scammer buyer. I sold a designer's item and shipped it on the same day. Later in the evening I got an email that I thought came from the same buyer "Hi there, I am the one who bought the item...

Resolved! Received items that stink of mold with several that have mold on them...

I recently purchased 5 items (for a whopping $30.00) and upon opening the package, I was hit with the distinctive smell of mold. Like a fool, I actually removed the items and examined them, discovering that 3 of the items were indeed mold covered and...

Return Question about dispute

I offered a lady a return even tho my policy is no returns. My PayPal says the buyer filed a dispute on the transaction (it’s being held) and to check eBay on how to resolve it . Is that talking about the return or is she trying to scam me for her mo...

Resolved! Package Stuck In Transit

I sold my work recently and shipped out the same day, within an hour after it was purchased. I mailed it with First Class. It was suppose to arrive 2 days ago and is stuck in transit. There has been no update since then and I am afraid the buyer is g...

Is this seller return scamming me?

Bought a phone of eBay that was listed as "New", when I got it it was clearly not sealed like a new one would be. Ran some app on it to test the battery and the software said the battery had been charged 600+ times. After discovering these things, I ...

Best way to ship clothes

Hi all! I've been selling on eBay for several years, but with the exception of a few coats, I haven't sold much clothing.I've decided to start selling clothes and I'm wondering if anyone can recommend the best way to ship? For example, if it's a ligh...

How do I track a package that had a partial shipping refund on the app?

Every time someone issues me a partial refund for shipping overage as a buyer, I don’t have the track package option anymore. Same as a seller when I’ve given partial shipping overage refunds to my buyers; there is no track shipping option. Assuming ...

Change return number of days

Where do you set the default number of days for returns. My default is set to 14 days, eBay wants it to be 30 days.

Attention all buyers wondering where their item is

Please pass this along. Thank you.

Media Mail question

I have been selling on Ebay for about 2 months now and use Media Mail frequently for books and LP records. I usually ship out standard books, so there is no issue with that, same for the LP records. But I have a question regarding a Dungeons and Drag...

Resolved! Payment reviewed and cleared by Paypal but eBay still says waiting should I ship?

On another account: Payment was reviewed and cleared by paypal. Funds are there. eBay still says awaiting payment. Should I ship the item? On another account, I still have an unpaid item case that was closed weeks ago, but eBay still saying I need to...

Just an FYI

Thought this might be of interest. BEIJING (AP) — Fees paid by China to the United States and other countries to deliver packages will nearly triple through 2025 under an agreement by the global postal union following complaints by Washington, the Ch...