Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Resolved! Does anyone know how to switch back to printing the old shipping label format.

Yesterday eBay switch me, without my consent to a new version. Horrible! Horrible. Have to do many more clicks to print a label. Verbiage on the top says I can switch back to old format but gives no way to do it despite looking and looking. Much time...

UPS raising rates, AGAIN"

Just heard this o the news they will be increasing the rates another 5% AND adding on $25.00 surcharge to packages over 50 lbs, that`s significant! for those that ship over 50 lb packages you might want to think about truck freight,earlier i had to s...

The seller I bought from is under review.

I'm fairly new to eBay, so I think I'd like some advice on how to approach my issue. Please bare with me, it gets a bit lengthy and complicated. On the 20th, I bought a tablet, a "10.1 Android 7.0 Tablet PC 64GB Core 10 Inch HD WIFI 2 SIM 4G Phablet"...

Shipping

How would I ship a rocking chair? I’m new to eBay and have never shipped anything yet so just inquiring.

Need help with a Fake Counterfeit Item

As the title mentioned, I received a fake counterfeit Dyson Airwrap. Originally was suppose to be a gift. When comparing the original with the counterfeit, there are MANY indicators that shows that this item is legitimately fake! What steps do I go a...

INR case question

Last night I had a buyer open a INR case on me for a package shipped Dec 18th. Upon checking the tracking it appears to be waiting for pickup since the 21st at the post office. My dilemma is the post office is a different town and zip than what was o...

Buyers think sellers run the post office.

I was browsing through my feedback today and a buyer left a positive mark but in the feed back line he put "slow shipping". I ran the tracking and it showed that I sent the package out the same day I received the order. The post office delivered the ...

Buyer wants refund / not sure what to do.

I recently sold a high value item to an ebayer who has a stellar reputation. But within hours of arrival, he was asking for a refund and saying the item wasn't as advertised, and was damaged in shipment.The truth is, the item WAS damaged in shipment,...

Tracking Number

Purchased item and got tracking number from seller. After tracking package it states it is being delivered by UPS to New Lisbon, WI. I live in Ohio?

I am looking for combined shipping advice

I have been selling full time on ebay for 4-5 years now and i still don't know all the ins and outs on ebay. What is the most convenient way to offer combined shipping? I did a search on using the combined shipping rule and the first results i found ...

Refunded money never received items back

I am so upset that I cannot get my items back from a buyer!! It was my late mother’s jewelry. I’m at a loss...EBay didn’t help me much. And buyer isn’t responding to my messages. Ebay told me what to do to refund him and instead of holding the funds ...

Can't print a return shipping label

Trying to print a return shipping label and can't. Printer prints anything else fine but the Ebay label just comes out blank. Tried multiple times. This is supposed to be a free return label. I had to cancel the return for now. Any suggestions??

how do i appeal a decision that ebay made

I feel ebay did not clearly look at all the facts in my case, I need to file an appeal and can not find the place to do it

Messed up returns

I sold an item so someone in Australia it was sent via GSP. Apparently the package was damaged in shipping also breaking the item so he started a return, eBay sided with him without even asking my side of the story. He sent the item back and eBay ref...

eBay Return Policy Needs Revision

eBay Money Back Guarantee means buyers will get their money back if the item they ordered didn't arrive, is faulty or damaged, or doesn't match the listing. This needs to be slightly modified so it does not give buyers unlimited power or blank check....