Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Best box fur shipping baseballs in cube case

Hello.Any suggestions or links for a sturdy and cost efficient box to ship a baseball that is encased in a 3" cubed baseball case?Thanks

LOCAL PICK-UP AND TRACKING DEFECTS

I'VE HAD AN ISSUE ALLOWING "LOCAL PICK-UP" AS IT APPEARED AS A TRACKING DEFECT AND KILLED MY "TOP RATED" STATUS LAST PERIOD. SO FAR, EVEN AFTER REPEATED PHONE CALLS TO CUSTOMER SERVICE, EBAY SEEMS UNABLE TO CORRECT THE PROBLEM. HOWEVER, ON NEW LISTIN...

"The seller can't send a return shipping label" and no option "Ask eBay to step in."

I started a return on 10/16. The seller accepted the return. ===== Good news! Your return request is approved. The seller will provide you with a return shipping label to send the item back. If you don’t hear back from the seller, we’re available to ...

Help changing ship from address

I have a customer that is trying to return something to us. His label won't load in the return which I have seen a few times recently and eBay has advised to just send them a new label. I usually do this through the "print shipping label" option and ...

Buyer refunded and not returned the item!

I have just received notification from ebay that a case has been closed in favour of the buyer and taken full refund from my account. The buyer claimed the box was damaged and opened a case. I agreed a refund for the returned item, but the item never...

Resolved! Amazon?

I bought 2 items on Ebay recently that both came in Amazon boxes shipped from different locations than where I ordered from. Dan

what is safe method for seller to refund my return post cost

Advice please.The Seller has refunded the cost of incorrectly advertised and sent item.Seller argued that I should pay costs of return post (when ebay clearly states it was his responsibility) Seller is now stating that he will refund the cost of ret...

USPS Intercepted

I just lost a charge-back due to an unauthorized purchase on eBay.PayPal email:“We are writing to let you know one of your buyers opened a case for this transaction. The buyer stated that they did not authorize this purchase.” Checking the tracking i...

Got refunded for the return item without sale tax?

Hello everyone. I bought a pair of jeans on Ebay and paid 10% for WA sale tax. Unfortunately, the jeans arrived not as described so I returned them back to the seller. I got refund for the jeans only without 10% sale tax (which was a separate charge ...

What does “Redelivery scheduled” mean?

I shipped a $200 suit on October 17th and the estimated delivery was October 18th. Today I check the for the latest tracking it says: Redelivery Scheduled NEW YORK, NY The customer has requested that the Postal Service redeliver this item on October ...

Trying to locate the setting to change from USPS retail pricing to discounted pricing.

Currently I am using USPS as my primary shipping company. At one point I remembered that I was able to select retail price or the discount price that my customers would pay. Currently it is set to charge the customers retail USPS pricing. I would lik...

Resolved! Media mail shipping issue

I listed a directory (book) yesterday and it sold immediately, but when I attempt to ship this morning the option for media mail shipping is "grayed" out (unable to select). I didn't use the word "book" in the title and that's most likely the cause, ...

Welcome to the Generation RETURN!

Can I just say how sick and tired I am of people who buy without verification and then expect to be able to return it. More specifically in the realm of automotive parts. I'm the seller. I do not know what kind of car the buyer has or what kind of cu...

Combined Shipping

I would like to know why EBAY can control if you accept Combined Shipping request. If I have a sale going on people are not allowed to request an invoice, Then when you refund the monies we don't get a credit like we did with Paypal once your on Mana...

late shipping

I put my store in vacation mode last week and in the bulk editing section changed my handling time to 10 days to cover the time I would be gone. I continued to receive orders, but I kept getting messages from Ebay that my I was overdue on my ship tim...