Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

shipping soda cans overseas

Can ship full Dr. Pepper cans to Brazil using the global shipping program? I have a buyer asking, I have never shipped overseas. My Postmaster doesn't know. Thank you for your help.

Global shipping program is a scam!

Do NOT use EBAY Global shipment program and AVOID this company in general! Ebay Global shipping program is a scam and another way to make a bit more money (by scaming and lieng to thay custumers that it's only for costums) and just another cut to the...

I am the victim of fraudulent return, how to contact ebay high level management

Someone from NYC bought some high value apple product from me, after he got it, he sneaky mailed an empty envelope to my town without attention, after the mail was delivered, he filed return request, then after 3 days, he uploaded a tracking number, ...

Help purchasing an item from another country

I’m trying to buy an item from GB. It says she ships to the US and to contact her for the postage price. I contacted her and she said for me to agree to buy and then she can send invoice with the postage. I wasn’t sure what that meant, but when I wen...

Help with returning a counterfeit item to a seller that is not responding

I purchased an item back in mid November for a Xmas gift which turned out to be a counterfeit item. We did not open the item until Dec 30th due to traveling. I immediately started the return ticket as soon as I discovered the item was a fake. Looking...

Buyer returning item and paying for shipping, how do I let eBay know that buyer is paying shipping?

I sold some gift cards, the guy's local store doesn't accept gift cards. He's a highly rated buyer and seller, I decided to accept return. He agreed to pay shipping. The return he opened for defective product gives me the option to send him shipping ...

Fedex has damaged my item in shipment. I shipped through ebay fedex labels. How to file a claim ?

Hello all, I have had an item damaged by Fedex during shipment and I need to file a claim. I do not have a fedex account which I am finding out might be a big mistake. I used ebay fedex shipping label. I just spent an hour being bounced around by the...

Resolved! Buyer Asking Return for No Return Items

Buyer ask for return on my items that i listed As Part or Not Working. On description i put all detail, Issue and Problems about item. Even i mention sales will be AS IS and No Return.But Buyer easily asking for return and put the same reason and iss...

Uncooperative buter

Hi I have a buyer that purchased an transformers toy and when recieved, said it had no packing material and was damaged. However, I personally put packing materials in the box and made sure it was secure. Buyer called me a liar and that there was no ...

Returning of an Apple Watch

Hi, I purchased an iPhone from Walmart and an apple watch from eBay to use them together. However, there was a miscommunication and looks like I didn't quite understand the plan. It was a long 12 months plan and then I decided to return the Phone to ...

Replacement

If I request replacement for a defective item, do I have any protection if the replacement is also defective? Should I just ask for a refund instead? I bought the item with during the earn an extra 9% ebay bucks promotion. If I return it, do I lose t...

Unable to open case. Estimated date passed.

So im trying to open a case for a package that was never even shipped. The latest estimated delivery date was January 4th, 2020. It is now currently January 5th, 2020 and the site will not let me open a request. Whenever I select "my item hasn't arri...

address

i updated my ebay address a few months ago but my shipping labels still have my old address on them - anyone know how to fix this?

Buyer misuse of returns.

Seller send a message the Item doesn't fit or doesn't like, but on the return (to avoid shipping) he marks Reason: Doesn't match description or photos. Has anyone else having this issue. I find it becoming more common. Seems they have found if they l...

Resolved! Shipping to Canada

I have a potential buyer from Ontario Canada who would like to purchase. I don't have International shipping on my listing. I have made every attempt I know to add it for Canada but the shipping info will not allow Canada in the drop down menu under ...