Shipping

Forum Posts

Sorted by:

Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Fedex has damaged my item in shipment. I shipped through ebay fedex labels. How to file a claim ?

Hello all, I have had an item damaged by Fedex during shipment and I need to file a claim. I do not have a fedex account which I am finding out might be a big mistake. I used ebay fedex shipping label. I just spent an hour being bounced around by the...

Resolved! Buyer Asking Return for No Return Items

Buyer ask for return on my items that i listed As Part or Not Working. On description i put all detail, Issue and Problems about item. Even i mention sales will be AS IS and No Return.But Buyer easily asking for return and put the same reason and iss...

Uncooperative buter

Hi I have a buyer that purchased an transformers toy and when recieved, said it had no packing material and was damaged. However, I personally put packing materials in the box and made sure it was secure. Buyer called me a liar and that there was no ...

Returning of an Apple Watch

Hi, I purchased an iPhone from Walmart and an apple watch from eBay to use them together. However, there was a miscommunication and looks like I didn't quite understand the plan. It was a long 12 months plan and then I decided to return the Phone to ...

Replacement

If I request replacement for a defective item, do I have any protection if the replacement is also defective? Should I just ask for a refund instead? I bought the item with during the earn an extra 9% ebay bucks promotion. If I return it, do I lose t...

Unable to open case. Estimated date passed.

So im trying to open a case for a package that was never even shipped. The latest estimated delivery date was January 4th, 2020. It is now currently January 5th, 2020 and the site will not let me open a request. Whenever I select "my item hasn't arri...

address

i updated my ebay address a few months ago but my shipping labels still have my old address on them - anyone know how to fix this?

Buyer misuse of returns.

Seller send a message the Item doesn't fit or doesn't like, but on the return (to avoid shipping) he marks Reason: Doesn't match description or photos. Has anyone else having this issue. I find it becoming more common. Seems they have found if they l...

Resolved! Shipping to Canada

I have a potential buyer from Ontario Canada who would like to purchase. I don't have International shipping on my listing. I have made every attempt I know to add it for Canada but the shipping info will not allow Canada in the drop down menu under ...

Resolved! Flat Rate Small Priority Box to China-eBay Calculater Wants Dimensions & Weight!??

Buyer in China is wanting the invoice for an item sold in past hour. eBay calculator lets me use the drop down bar to choose another service. I chose flat rate small box. Now they want me to measure the bleep box & provide the weight. Why? I chose th...

Resolved! I can't file a claim because I keep getting this message:

Buyer appears to be using a re-shipping company

I recently sold a lot of items. When the I got paid, the paypal transaction came through with a name in Russian, and the physical shipment address appears to include a re-shipper, eg:Buyer Namec/o EasyExpress #####Rest of the addressThe eBay address ...

Buyer claiming item not as described

I have buyer claiming the item I sold them is not as described, but has admitted he since he sold the item and shipped to another buyer who requested a refund and he is now stuck with the item. I have talked to EBay and got excellent customer service...

Buyer "just didn't like it" return

I currently have a buyer who requested a return through eBay for a DVD he purchased. eBay automatically approved it and I'm waiting for the return. The reason for the return is "just didn't like it" with a description of "the movie started out good b...