Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! What is Flat Rate Freight shipping

I got a item from NY but for some reason it's shipping out of COLUMBUS OH. Anyway its says Shipping: Flat Rate Freight it is shipping from the USPS. What is Flat Rate Freight? Also when you track a item from USPS when it says SHIPMENT RECEIVED ACCEPT...

Returns: In Defense of eBay

Unpopular opinion, the return issues with buyers is not 100% eBay's fault. People buying stuff and returning it is as old as retail. People buy things all the time and return it because of their own incompetence. I'm even guilty of it once or twice, ...

Buyer claiming that item is damaged but I am suspicious...

Dear Friends, I am facing a problem with a buyer for the first time in my selling career on eBay and I need your advice-opinion. I usually sell First Day Covers(FDCs) and stamps on eBay and I do enjoy it a lot. Recently, a customer ordered 10 of exac...

Shipping Service

Hi, How do I add my own shipping service, or leave that option unspecified instead of choosing from the options that ebay gives? Thanks

Purchased Ebay Return label

A buyer requested a return of an item. After I accepted the return and purchased a return label from eBay for him to use, he changed his mind and didn't want to return it. He closed the return. My question is, am I out the return label cost from eBay...

Cant send an appeal

The close reasons is "This case was opened for the wrong seller or item. We're sorry you had a problem with your purchase."

Question about return label for returning a product

I purchased an item on eBay a few days ago and received a different item than what was shown in the pictures. When I contacted the seller about it they replied saying they were sorry and that when they run out of the original item then a replacement ...

Resolved! Is it legal to charge sales tax on shipping charges?

This month I noticed that a couple of e-Bay purchases I made include tax on both the item price and the shipping charges. I don't know my tax laws, but this sounds unfair. No other website has ever charged me sales tax on postal charges. Is this lega...

Slow shipping US

I bought an item from China recently and they shipped it right away. Problem is the small item has been in Carol Stream Illinois for the last 5 days, was in customs in US for around 3 days. I'd like to eventually get the item since I'm only one state...

Buyer changed address after shipment

I recently sold a DVD/VCR combo. I don’t print shipping labels, I write the address on the box. So I wrote their address on the box and got it shipped out with UPS. They did not receive it and it went to the wrong address, actually wrong state. I don...

What is the point of "no returns" option when it is never enforced?

Why does the "No Returns" option even exist? I sold a video game recently as "no returns" as it was brand new, in packaging. The buyer made up a reason to return it at the last minute that seemed pretty shady, and my photos of the item I shipped didn...

SHIPPING LABELS PRINTING TOO LIGHT

I am trying to print a shipping label but it keeps printing too lite. everything else prints fine. What can I do?

BUYER BEGAN A RETURN BUT ISN'T RETURNING - NOW WHAT ?

I sold a pair of earrings to a buyer earlier this month . She got them at a pretty fair price with free shipping . However after delivery she contacted me to say she didn't care for how they looked on her and decided not to keep them . I sent a polit...

No "option" to refund shipping. Why that?

Is it possible, after a buyer returns an item, that the seller is not given the option (by eBay) to issue a full refund (including shipping) on the return, only the actual amount (excluding shipping)? Is that automatic in some instances. Under what c...