Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

partial refund after return shipping label given

The seller has already sent me a return shipping label, but then we agreed to a partial refund.I can live with the both broken hinge covers on the laptop if a partial refund is givenThere was no mention auction or in photos. If the partial refund doe...

Buyer Claims INR, Left Positive FB, now filed RMA Claiming Missing Pieces

Long story, I'll try to shorten it. For further understanding, I have copied and pasted my email to her below so you can see how this whole story unfolded. Item shows delivered 9/5/20. On 9/9/20 I get a very confusing email (read full msg below) wher...

Shipping

How can I get a item shipped, if a customer pays for shipping, without a printer to print a shipping label? Step by step instructions, please. Thank you in advance!

package sent by FedEx Home Delivery to post office box

What happens the seller sends a package using FedEx Home Delivery to a P.O. box? I called up FedEx and they told me that the seller has to change the address. The seller won't change it, because it is against eBay rules. I told him that the address I...

Resolved! Possible to extend shiping date ??

We have an order that is paid. Buyer asked us to hold it to ship with an auction he just won 2 days ago...but hasn't paid for yet.Is there a way to extend shipping time on first paid order so we don't look like we are shipping later than our 1-3 day ...

Ebay botched return label.

Ebay created a return label with the first 2 numbers switched. Buyer sent item back using that label and now the item is lost. What can I do?

Free Shipping or Shipping Charges?

I'm considering adding items other than media to my listings. I offer free shipping on media, but after researching sold items of some of the other things I want to list, it appears most buyers do not mind paying for shipping and in fact, make purcha...

simple return questions...

Hi, I'm Italian ebay user and I selled a brand new sealed item on ebay.com. The buyer after 5 days has received the item start a return process for item as not description, I requested to send me pictures and after two days (at ebay time limit to sol...

Adding a surcharge for AK/HI/PR?

I sell lithium batteries, which can only be shipped ground or cargo aircraft. This means no Priority Flat Rate. My listings are setup with calculated shipping, but I have a promotion for free shipping over $50. This has attracted many Hawaii and Puer...

Resolved! Shipping Return item outside 7 day return window eBay

I brought an MDM locked iPad on July 18, the iPad delivered on August 2 with the Global Shipping Program from the US to Taiwan.when I received the iPad, there was an undisclosed iCloud lock, and I immediately filed an "item not as described case". af...

Need advice about misdelivered package.

I am a buyer. I ordered an item from an ebay seller a couple weeks ago. Seller shipped promptly. It was scanned as delivered on 28 August. But I didn't receive the package. At first I thought it had been left on the truck and would arrive the next da...

Shipping heavy items

Is there a more economical way to ship heavy items?I recently had to ship a 20 x 18 x 6 that was 12 pounds, it was $50. It seems if your heavy item will not fit in a USPS flat rate box or qualify for media mail, there's no other option but to pay exo...

Resolved! CHANGING SHIPPING RATES

can you explain shipping charges that are different than the "calulated" ebay rate I look up?I weigh item, record box size and calculate EBAY rate to NY or Chicago and base shipping charge on that. Click on whichever mail service I priced and then......

Resolved! Seller will not pick up return from post office

I purchased a PS4 controller on eBay. It wasn't as described and missing parts that should've been in the controller. The seller agreed to the return, I printed the label and boxed it up and sent it back. But now it sits in the post office waiting fo...

How can a buyer open an item not received case when it hasn't even had 24-hours to get to them

I cannot tell you how mad I am at eBay right now. A buyer opened an item not received case when the item was bought on Sunday and the case was opened on Tuesday morning, early afternoon. This platform is plain stupid at this point in time. I have pro...