Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Unable to print return label. Seller not responding

I bought a phone off ebay a couple of weeks ago and despite the seller's statement that the phone was working fine. It wasn't. I initiated a return but can't print the return label, I get an error "Sorry we're not able to process the label at this ti...

Return fraud

I experienced fraudulent return. I was somehow lucky because the financial loss was minimum. I have suggestions for other sellers. First, my experience.I sold a cell phone to a new ebayer (one star). As I knew, the phone had no issue other than a cos...

Live Animal Return Policy

Does anyone know what's eBay's return policy for live animals, specifically corals. One rep told me that live animals are not covered by eBay money back guarantee but I can't seem to find that in writing.

Ship item myself and keep the shipping fee?

A customer purchased a product today and I realized that this customer lives fairly close. I was wondering if I am allowed to deliver the package myself? I will be taking the subway, so the cost to and back will be quite close to the shipping cost. I...

Resolved! USPS rate increase

Does anyone have information about how much USPS rates will go up in Jan 2020? Ebay directs you to the USPS web site, They don't have any info on it. It is mid December and my local Post Master is not aware of any increase.Looking for help here, 90% ...

Global shipping Sale not going to Kentucky?

My sister sold a item and got a congrats email from eBay saying its going thru the global shipping program, so after the buyer paid the confirmed address said to send to was in California. Aren't all items sold using the global shipping program suppo...

Ebay shows paypal transaction ID, but no such transaction is on paypal

I was recently refunded for a product, and it says the refund processed and went through on eBay, but there is no money back in my bank or PayPal account. The weird part is there is no sign of the transaction at all on PayPal, but it shows that the m...

Resolved! Scheduling USPS package pick ups online.

I recently had to start requesting package pick ups online because of problems with my mail carrier leaving packages behind on my front porch. For the last week i've noticed that when i try and complete the transaction online, i get the "Processing" ...

Shipping Bubble Wrap

Greetings,I listed some excess rolls of 1/2" x 125' (24" X 28" X 28") bubble wrap that I had in inventory for $25 with free shipping. I researched what other sellers were pricing and priced mine similarly. After selling 2 rolls, to my chagrin, shippi...

Do I need to upload tracking # if I purchase label through Ebay?

I have sold 20 items so far and didn't think about uploading tracking number because I am buying/printing label through Ebay

not financed iPhone scam report

I am an exchange student in US from South Korea. I bought an iPhone X on Sep, 2019 on Ebay.The Description saidiPhone X Financed. I bought it. I was using it without problem. Because I was using AT&T (same carrier) but today, I talked to an AT&T agen...

Resolved! USPS shipping supplies

Did USPS stop providing free boxes?

USPS Priority Mail Tube 37 11/16" x 6 1/8" x 5 1/8" X 5 1/16" how can you print shipping label for

I cant find out how to list this when I go to print the shipping label

Shipping abroad

I'm new to selling on Ebay. I have a potential buyer in Bulgaria asking about shipping costs. I'm in the USA. How to I figure out the shipping cost on an actively listed item? Thanks

Item arrived in Foreign country damaged but insured, buyer wants to return...now what?

I sold a collectable book, it was packed extremely carefully since this isn't the first time I've sold these, but this time someone in France wanted to purchase one, I was a little skeptical because the message I received was generally nice in the fo...