Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Bought item from seller then he deleted his ebay account

I bought an item from this seller and then he deleted his ebay account. The items deadline was today on 11/19/2019 but it didn't arrive. I already made a case earlier because I had some problems with this seller but closed the case after. Now I would...

"I need to ship 1 item." No, I don't. How do I wipe that out?

About a week ago I sold an item that I didn't have in inventory (I had three items and for reasons unknown ebay thought I had four of them). I immediately refunded the buyer with that explanation and an apology. Buyer seemed cool about it and the can...

Item has been delivered on October 28, ..20 days after buyer claim he received it broken

I shipped a vinyl figure monster on October and the tracking said it has been delivery on October 28, so this morning the buyer told me that he received the item broken with a photo, in fact it is an arm like removed from the jointed part, because it...

The item has been delivered on October 28, but the buyer claim over 20 days after that it is broken.

Seller disappeared

'purchased an item, tracking shows it's been going in circles for a month. Finally got an email it has been delivered to my address, but tracking shows it was delivered 1000 miles away of mine. 'tried to reach the seller but no reply, his store front...

Seller won't ship item

I have a problem with a seller that won;t ship paid item. She auctioned an item at a low starting price. I was on only bidder so the item went below its worth., I think she knows this and wants me to cancel my purchase. Its been about 10 days since m...

Disheartened by the Support eBay gives their customers

I have been an eBay customer for almost 7 years now. For the most part I have been pleased with my transactions on eBay. However after a recent chat with en eBay representative, I am completely in awe at how the corporation cares for their customers....

Buyer wants to return only 2 of 3 items Ebay combined into one transaction. Possible?

Buyer bought 3 items on auction, and ebay combined them all into one transaction and buyer paid for them all at once. I shipped in one box. Now buyer wants to return only 2. Is that possible? Can she select "return" for two of the items, but not the ...

Resolved! Tracking contiually updates to still in transit - just refund the customer?

If the time window that eBay accepts is seven (7) days for an item not showing any movement through the mail, how come I only have four (4) days to resolve an "Item not received" request? From the tracking number, all I am able to discern is that on ...

Shipping Trading Cards: Optimal Packaging Cost

Hi, I am looking for your advice on how to minimize costs when shipping trading cards (such as Magic, Baseball, or any other trading card that's roughly 2.5 x 3.5 inches). To my understanding there are 3 vital components which are also money sinks:1....

Sent item back w/Ebay return label. Still no refund. Can't get response from anybody!

Mailed back wrongly sent item back on Nov. 9th, using Ebay's free return label & tracking number. Today is Nov. 18th. Tracking info stalls on Nov. 12th, with no indication that item was actually delivered back to seller. Have been issued NO REFUND ye...

Resolved! Item stuck at ERLANGER - Global Shipping Program

Hi, The item I bought has been stuck at ERLANGER according to the ebay tracking for 18 days now.Estimated delivery was yesterday and usually i get my package way before that date. Should I be concerned?How long should I wait before raising the issue ...

What constitutes as defective on a used item???

Hello,I bought a used iPhone 7 recently and the seller sent the item over in a quick amount of time. Once the bidding was the done, the phone sold just above the average value it's selling for on eBay (which I have no issue with). Once I got my packa...

Buyer and shipping cost

I recently sold an item on eBay that I put $20 fixed price for shipping thinking this would cover the cost of shipment. The item sold and I sent the invoice to the buyer but added $5.50 which would come out to 25.50 total to cover the cost of shipmen...

Bought a phone, comes back as stolen.

I recently purchased a phone and when I went to activate it, it is coming back as stolen/lost and I'm not able to activate it. I've tried to contact the seller through Ebay and also through email with no response. All I want is my money back so I can...