Shipping

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Selling privilege indefinitely restricted for providing alternative tracking numbers

My account was dinged before for not having 90% of verified on-time tracking because some of my items are shipped directly from Amazon. Amazon can use their own Logistics and that tracking is not recognized by eBay. I sold a few items and provided th...

Where do you request insurance on a listing?

I don't see it on the listing page. Am I just missing it?

Ebay forcing Free Returns

Ebay is forcing free returns down our throats. So now they say we can't charge a restocking fee that we used to recover the free shipping that Ebay has forced us into. So now the buyer can order an item with free shipping to them (that I have to pay ...

Seller claims I returned item, damaged, which I never received in first place. Relisted higher $

USPS on HOLD!

USPS is so frustrating with their hold times for customer service. Does anyone know how to navigate the options tree so that you get the call back option as opposed to having to wait and keep the phone blasted and by your side for **bleep** near an h...

Resolved! Refund

Buyer said the items he received are not working and he asked a refund without return. I said he need to return the items before he get the money. But he said I'm a scammer, it's wasting his time and money, threatened me with a bad review if I didn't...

Clear packing tape vs. adhesive label?

I use 3M clear packing tape for all my shipping needs. I love the stuff! I also use it to afix the shipping labels to the box. 3 strips of tape holds the label on the box very well. I think they say you're not supposed to tape over the bar code, but ...

Purchased

I recently received an item from a seller and this item wasn’t working properly and asked for an exchange or refund and now I can’t asses or contact the seller is there anyway of contacting them thanks

Buyer claims item not received in box

Hello, My buyer is claiming that the item they purchased from me they did not receive. Their message states "I received the box but there is no item in the box. I want my refund." No other details were given to me by the buyer such as was the box dam...

Advice on International Return

I purchased a relatively expensive item, $1000. It arrived not as described, and so I requested a return. The seller agreed but because it's international they can't provide a label. I went to ship back and realized the return address is different th...

Ebay Tracking Not Upload

An other large sellers having a issue where the part has been shipped tracking send to ebay, it's in the order information. But the order is still in Awaiting Shipment? Ebay seems to think it's a issue they are having, but i cannot get any clear answ...

Refund Requested - Defective Item (NOT)

Sold a brand new fan blower motor for an appliance, shipped in factory certified box. Buyer claims the item is defective and is making noise. More likely a buyer's remorse after they installed it and it didn't fix their appliance problem or their app...

Can I refund a buyer return shipping since I accedently list the item in the wrong size catagory...

I want to refund a buyers return shipping because I accidentally listed an item the wrong size and don't want them to pay the return shipping. Is there a way I can choose my return amount?

Fedex SmartPost Question

I sometimes sell shoes, and I recently discovered that it will generally be cheaper for me to ship them via Fedex SmartPost as opposed to USPS. I tried doing a quick Google search but couldn't find what I was looking for. So my questions are... does ...

Shipping to Singapore-"Not Specified"

I put something online with "free local pickup" and "Expedited USPS Shipping" to be paid at the rate ebay calculates within the United States. Someone recently made an offer on the item at a price I'm willing to accept, but they are asking for it to ...