Shipping

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A Rookie's First Time Shipping

I just sold my first item on and I need to print the label, so if I print the label of the box I need where do I get the box, the UPS Store or the Post office? Do I need to do any other transactions for the box at the store or office?

Buyer is asking for a return claiming item was damage when it wasn’t!

Quick question I have a return from a buyer claiming the box was damaged. That’s total **bleep** I’ve sent the same item to 7 people no issue. She left notes in the sale and asked for a mint funko pop and she paid right away. She receives it and inst...

Resolved! I've sold 2 camera filters paid for them and the buyer ask me

Hello,I just paid for this item. Would you please tell me how you came into having these filters? It's a sad note, but I've become aware in the last 24 hours that there are 'fake' Hoya filters being sold on eBay. Sorry to bother you with this request...

Resolved! Resolution Center

Hello, I need some advice. I had purchased a watch in which was claimed as Genuine Authentic and the pictures in the auction were of an Authentic watch, but upon delivery the watch I received was not Authentic, I initiated a return and asked for Refu...

Refund

Hi,I've sold a light blue hat to a lady but she says that it is turquoise and not light blue and now wants money back. What would You suggest to do? The color is correct.Thanks,Beata

Unjust refund

Can I fight a return of an item that ebay already approved? Customer states after having the set of DVDs long enough to watch all of them that all but 1 are scratched and won't play. I tested each disc before posting it and it was stated in the descr...

Feedback on Shipping Couriers

I am of the view that because Global Shipping Program (GSP) uses various courier companies to ship parcels to various countries of the world, and that being the case , buyers should be afforded an opportunity to provide some feedback to the GSP in te...

Return issues for broken item

I purchased a thermostat and when I installed it I realized the item was defective and does not power on. I started a return and everyday the seller keeps offering me a partial refund. The item was $35 and they have offers me $10, then $15 and now $2...

Resolved! Listing with Global Shipping Program on my first sale

Per this as a brand new seller I'm "already" Above Standard. But I'm not seeing the GSP option in the item listing despite meeting all the criteria. Is there some sort of unlisted criteria that says you must have completed at least one sale or someth...

catalogs and media mail

Greetings, I consider myself to be a little above average in the IQ department. Mensa has not invited me to join, but smarter than the average bear if any of you are old enough to get that. Can I ship Sears or Montgomery Wards catalogs via media mail...

Bad Experience With Bluecare Express

Is there any way to find out if a seller is using Bluecare express? I just had my first and hopefully my lat experience with them and I do not want to buy from anyone who uses their service. I ordered an item on October first, it was tracked as arriv...

Resolved! Excessive combined shipping

Purchased some oem iPhone screens from a seller that had 2 different listings, 1-4 screens per listing, $10 shipping. I purchased all he had and shipping came out to $60. About an hour later he put up 6 more listings. I purchased them all. 30 screens...

Buyer indecisive about return

So I sold an item first time seller here, my buyer claims the item is not as described sent be photos that show smudges and a label tear that aren't in my photos. I told him I can do a return for a refund. A few messages later he is asking for either...

I didn’t get back my sold Item.

Hello, In August’19 I made registration and sold Watch Winder, £1400. I am living in UK, Buyer in USA. After a short conversation Buyer decided to refund the Item. eBay a very quickly refunded payment to Buyer. After that Buyer stopped answer on my p...

Ebay no longer protects sellers in the for parts not working condition

Just a heads up from my dealing with return requests as of late. According to the Ebay reps I have dealt with recently ebay offers no protection from customers requesting returns on items listed in this condition. A buyer can still claim the product ...