Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Shipping two 50 pound boxes of the same product to the same person and eBay combines the shipping

How do I keep eBays shipping calculator from combining shipping on two 50 pound large boxes of the same product into one box at 100 pounds ? Fed Ex limit is 70 pounds plus 100 pounds won't fit in one large box!

In your experience do customers get mad if you squeeze clothes NWT (or even non-NWT clothes) FRE?

Spoiler (Highlight to read)I feel kind of bad showing the nice pictures of the item and then picturing the customers face when they get the flat rate envelope with a rolled up version in the mail. Am I overthinking this or...? Can I get some feedback...

Resolved! Losing Money on Shipping for returned item

We ship an item out (Free Shipping) it costs us $12.05 to ship its a $30.00 item. Ebay allows the return process to start even though the return is not a valid reason. Ebay gives us no option to deny this claim (hatchet not sharp) so we accept the re...

Ebay forcing me to pay for Return Shipping after buyer used a new item!

I sell art supplies and I only sell brand new items. A buyer wants to return a paint marker that was brand new and factory sealed. The buyer admitted that they used the marker and it just didn't last as long as he wanted. Did nothing to try to fix th...

Seller already charged me shipping and USPS is trying to collect more?

I bought an item and the seller charged me $19.65 shipping (domestic) I also live in the US. USPS left one of their orange notices that $11.15 shipping is due for me to collect my package. Isn't this the seller responsibility? I'm concerned because I...

Seller trying to ad shipping costs on a free shipping listing...

So I purchased a laser engraver/cutter recently and it was listed as being sold with free shipping. I purchased it, paid for it and a day later I get a message from the seller telling me that it will require a "lift gate service" to be delivered and ...

Bluecare Express

Had my first Buyer experience with BlueCare Express … Had never heard of this shipper until I recently ordered two items from two different sellers who added BlueCare Express shipping details a few days after purchase. It appears as though this the s...

Resolved! eBay charge buyer retail rate while I already select "Offer eBay-negotiated discount rates"

I selected all 3 shipping companies under https://www.ebay.com/ship/prf/carrier, yet ebay only charged $1.20 to buyer when I need to pay $2.93 for shipping. The item along with some others were created before I made the change to that setting and I w...

In Shock at USPS Shipping Rates! Trying to Sell Lemax & D56 XMas Buildings - seems impossible!

I have traditionally mostly sold books and DVDs on ebay. With Media Mail, shipping costs are minimal. Now I have several hundred Lemax and D56 Christmas Village buildings on hand (lucky me! I inherited them). I'd like to sell them but am in shock at ...

International mail. Can’t make it to the post office. Signature required

I ordered a lipstick from the UK to be shipped to the US. I got a pink slip in the mail box that said my item couldn’t be delivered because an authorized recipient was not available. I live in an apartment and the carrier did not attempt to come to m...

USPS Retail Price different at Post Office

My most recent sale had the buyer selecting USPS Retail Ground. I wasn't aware that eBay removed that option on the sellers end leaving only Priority Mail. I called eBay seller support and they said I can take the package to the Post Office and pay w...

What protection do sellers have?

I won a new phone in a giveaway. I listed it as new, never used...but clearly stated in the listing that I opened the box to take photos and check the contents.My listing states I do not accept returns.I have been with ebay since 2004 and have 100% p...

Wrong Shipping Name

Hello everyone,I have ordered something a day ago and put a wrong shipping name, an alias to be more exact. I'm afraid I wont be able to pick it up at the post office if my ID name isn't on the package. I have already messaged the seller and I've onl...

Your case is on hold

Hello, I got this message from ebay because Im in the process of trying to return a monitor because it has A stuck/dead pixel and it came with no display port which he said everything would be included and fully functional. eBay Customer Support has ...