Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

I, the seller, canceled a sale and now buyer wants 3 times original shipping cost to ship items back

I shipped an expensive set and 1 cup was broken during shipment. We cannot come to terms regarding how much to refund. So I just canceled the sale, which makes him whole. Now he wants over 3 times the original shipping cost to return the items. This ...

Buyer don't have complete address

Just sold an $200 item. Buyer's address is an apartment building but no apartment number listed when I tried to print label on ebay. Sent buyer a message asking for the accurate address and buyer messaged me back with the apartment number but don't w...

Is it possible for a seller to change shipping address after purchase have been made?

I need help as to how can I get the shipper to change shipping address after purchase have been made. I don't want to cancel the order and repurchase the same item, I think I will loss my rebate amount if I pay for the item again. Any help will be ap...

Resolved! Deceptive listing and damaged item: Seller refuses to communicate about reimbursing return shipping.

Post-purchase I had reason to contact seller.It was then discovered that his listing does not match what he shipped.He agreed I should return items.Items arrived in a badly mangled package. Even though I never openedthe package it was obvious that pi...

Return shipping

HeyI opened a return, and the seller gave me a UPS shipping label, but the problem is that in my country there is no UPS, only one, next to the capital city. On the shipping label there is a ship date which i clearly cant complete by that date. It wa...

Ebay is scamming sellers over unjustified shipping adjustement.

Some of your shipping labels have cost adjustmentsHi seller ,The US Postal Service has let us know that some of your recent shipping labels required a cost adjustment. That means you paid too much or too little for the actual cost of shipping. You ca...

Honey, I shrunk the flat rate envelope

I ordered flat rate envelopes from USPS, what I was sent is CONSIDERABLY SMALLER than my normal FRE. Did they accidentally send me a different size that I wasn't aware existed or have these shrunk?So confused.

Amazon as delivery servicer

I use ebay often, avoiding Amazon. I also try to find honest sellers that are not established businesses. Often I find women selling used items to help make ends meet. Amazon is not in that vein or spirit. I do not support Amazon so when I receive a ...

does late shipping ever fall off your account

twice this year while we were on vacation I sold quite a few items in April I sold 4 and in sept I sold 6 all while we were gone so there was nothing I could do expect contact the buyers and let them know--yet I now have 10 late tracking --not from t...

Return tracking on Ebay not updating?

So I started a return on eBay and then the seller sent a return label which I printed and sent the item back on January 21st. I then uploaded the tracking info to the return page and it is now in the "Your item is on its way back to the seller" Statu...

Case on hold

I need some help from eBay support, I have a case on hold from a refund, because I came have responded from the seller, and the case I marked case on hold, because, say I have to provide more information, but I don't receive no email. Can some helpin...

Global Shipping Failure - What do I do?

I shipped a jacket I sold to the address in KY and USPS confirms delivery of 9505513439780003413835 on 01/06, however my buyer never received the item and Pitney Bowes, eBay's shipping subcontractor, claims they never received it. As a result I have ...

Buyer returned phone that doesn't work

Hello! I sold a phone as "For Parts", even though it worked perfectly fine. The only thing wrong was that the back glass was cracked. Anyway, the buyer returned it as "defective item". I accepted the return and when I received it, the phone would not...

no reciibi el articulo que compre y no me quieren devolver el dinero

Realice una compra y el paquete nunca llego a mi casa, cuando inicie la devolución de dinero ebay me pide que devuelva el articulo y no entienden que nunca lo recibí. CERRARON EL CASO Y HE ENVIADO MENSAJES A EL VENDEDOR PERO NO RESPONDE

Damaged Item- Advice on how to handle

I recently purchased an item for $10 and paid $10 in shipping. It arrived completely shattered. The seller offered to provide a refund, but my guess is return shipping would be about $10, so it would ultimately be a wash. Is there anything I can do t...