Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Seller failing to follow through - A different question.

I purchased an item on Feb 8th and paid instantly. I have received no shipping or tracking information as of today. I have received no communications from seller. After today, I can file a claim and I understand the process involved. My issue is one ...

help who know for that

i have order that item ORDER NUMBER 11-04405-41984 and i did wait more and more days but didn.t sent ( didn.t shipp ) the item Seller and i writte to refund and i did resolve return only because i haven.t any other option , please what can i do for t...

Resolved! How long does it take USPS to scan in Frst Class Packages?

A good friend of mine (who lves 50 mles away from me) and I each lost our top rated seller status this month for the same reason: USPS takes too long to scan in our First Class Packages. We both offer other faster shipping services, ncludng FedEx or ...

Wow just another example of how bad GSP is

This may not be eBay's fault, but what kind of message does this send to buyers? I have had problems as a seller with GSP personally. I'm not sure how things worked out for the sellers in this guy's case. Sounds like things worked out ok for him as a...

Got charged twice for shipping. Failed transaction using AMEX but still got charged.

Just bought a RingFit from a US seller, was paying using AMEX (which I have made purchase earlier today sucessfully). So when I clicked "Confirm and buy", the page says they cannot process payment using my AMEX card, and asked me to use another card ...

Free Shipping But International Buyer Help

I sold an item with free shipping to a buyer in Russia. Normally when this occurs, the buyer pays and I ship it to the ebay forwarding center that ships it off internationally and the buyer automatically pays the additional fee. However I just sold a...

Is it safe to receive a letter or a package from China?

Yes, it is safe. People receiving packages from China are not at risk of contracting the new coronavirus. From previous analysis, we know coronaviruses do not survive long on objects, such as letters or packages.

Shipping new item as customer resolution

Hi everyone, I have a customer who thought she purchased 3 LOTS of 3 items and only received 3 total items instead of 9. After looking over the item description I assured her that I was sorry but she did only purchase 3 individual items and not the 3...

I do not want to ship internationally but buyers around the world keep buying!

I've specified that I only ship to the USA but I continue to get international buyers. I cancel their order and get the fees reversed and the item relisted but then someone else does the same thing! I do not want to ship internationally (did it for y...

Resolved! SpeedPAK shipment - the best way to loose Your parcel

Nov 17, 2018 I have bought 2 SODIMMs from a rated seller. The seller shipped Nov 19, 2018. I paid additional $2.28 for tracked shipment - RU Tracked Packet from China. As You see from the screenshot, the parcel arrived to the destination city - Mosco...

Shipping Cost Robbery

Today I was Robbed by ebay for a shipping label. I was overcharged by $7.44. It was a combined shipment of US Stamps in a 5 OZ 12x9 Inch Manila Envelope by 1st Class International Shipment to The UK. When I used the ebay shipping calculator for the c...

Why can't I ship to this address? Express Lane STE Sarasota, FL (Cont'd)

I want to add a bit more clarification on the answer to the necro thread of this topic that was closed out (here), as it's a problem that can easily come up again in the future. The original question from @nyc_commodities (last December) was basicall...

Shipping costs

Be aware that Canada Post updated their shipping tables as of February 10,2020. ebay has incorrect shipping dimensions in their system, so your calculated shipping estimates may be incorrect. ive been calling customer service and they don’t know who ...

Returning an item when seller doesn't accept returns

So if I want to return something and the seller doesn't accept returns, it HAS to be a SNAD correct? I bought a Pixel charging stand and1.) It didn't come with the cord. (listing didn't have a picture with the cord, didn't mention the cord either way...

Sometimes, you just have to swallow your pride . . .

I offer returns. 30 days. If it's due to wrong size ordered, I refund the selling price, but buyer is responsible for return postage. If, it's due to anything wrong I've done, I refund in full and pay return. Sounds fair to me. But, every now and the...