Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Refund issued without my approval

Received returned item and found it was missing parts and had been modified. Ebay message stated that item was returned and I should refund now. Called customer service and explained the problem with the item. They said do nothing until buyer files a...

Managed Delivery?

Managed delivery seems to have disappeared. Anyone hear if the program is going forward? I really need this service, my warehouse is beyond full.

Resolved! Customer posts neg. feedback, shipping too high

Just to vent a little. I read a few negative reviews about a seller I’ve used many times. “Shipping cost rip off, making profit on shipping”.Well these really irk me because as a fellow seller, I know how much these items cost to ship and this seller...

Feedback after a refund question

I had a very bad transaction with a seller and I got a refund but I couldn't give negative feedback and yet others have been able to give negative feedback after getting a refund. How come they can do it and I can't?

Wrong Adress but paid

HellowI am really stupid I have paid for a product but i have just realliced that I had the wrong adress I have now changed it and corrected it but in the product information it still says the wrong information any help please!!!!Have a great day!

Am I entitled to get my shipping cost refunded when the item is damaged?

I bought an item for $10 that was described as NIB in the title and New in the description. I returned it because there was a chip in the item and the box was dilapidated. The box has been described as having some shelf wear from storage, but it was ...

eBay return shipping label

Ordered a smart watch that was faulty(wouldn't power) upon delivery. Immediately filed for a return. After 3 days I didn't get any response from the seller. I had eBay get involved and within an hour I had a message that said the situation was resolv...

Red icon/circle in delivery; from start to delivery there has been this red icon in tracker

I'm curious why some packages have the standard black icon in the delivery tracker, while this one has a red icon. From start through to out to delivery; this red circle/ icon has been on the page. Thanks for Consideration. ~Josh

how to take care fraud buyers

Buyer contact seller want to cancel order after package was ship. Then buyer give seller hard time and said USPS tracking system show it was accept first class tracking number after he/she want cancel. Buyer said he/she was receive wrong item of he/s...

USPS tracking indicated delivered, but pkg not there

"Delivered 1:37PM" Feb 7 at front door. I was home working but did not check for mail until 4:30PM and immediately filed an incident report with USPS and also notified seller. Bushes obscure anything at the door from street view and two cars were in ...

never receive the item or the refund

after 65 days i still didnt receive my item, the problem started when a week ago i asked for a full refund and the seller stop answering me, apparently my purchase wasnt cover from ebay money back, what should i do?

И-бэй отказывается возвращать деньги по гарантии за не полученный товар.

Я оплатил два заказа у двух продавцов из Китая, но они отказываются высылать товар, объясняя это тем, что у них его нет, и предлагают подождать пол-года, что меня естественно не устраивает. Я хочу вернуть свои деньги по гарантии и-бэй, но кнопка откр...

Seller does not accept my return

The seller promised me a new iPhone but it turned out to be a repaired one. When I tried to return it the return label would not print. when contacted, the seller informed me I missed the eBay deadline of 10 days. I was within their promised 30 day r...

Combined shipping

Does anybody know how Buyers and Sellers can send invoices and invoice requests for combined shipping discount?

Resolved! Phone number on Fedex labels

My telephone number is printing on any Fedex label that I create thru Ebay. Does anyone know how to prevent this? I've been blacking it out but would like to stop it from happening at all.