Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Sales tax collection and refunding it when an item is returned

Since eBay collects and remits the sales tax on buyers purchases...just how do they refund that sales tax when a buyer returns an item. eBay collects that tax off the sale right away and does whatever they do with it; hopefully, they send it to the s...

seller refunded me as a seller instead of refunding me as a buyer ..what do I need to do to fix this

Hi I bought an item sold as "new" but was defective (smh) Seller gave a lot of excuses along the way... I opened a return ... sent several messages (still getting more excuses from seller. Agreed on a $17 refund... BUTthis "TRICKY' seller refunded me...

Buyers error - why should I refund postage as well as cost of goods?

I recently had a buyer return a £10 item.Ebay automatically agreed to the return.The buyer was very good and admitted their error in buying in the first place.What really peed me off though was having to refund their postage and thereby losing £3.50 ...

Seller shipping replacement from another seller without me filing a dispute

I had an issue with a recent purchase where one part of an item was not sent even though it was advertised in the listing. Rather than immediately filing a return, I reached to the seller about the issue first by message and was told that the missing...

Confusing Return Request open/closed/messaged request

This morning a buyer opened a Return Request (doesn't fit) and it was automatically approved A couple of minutes later the buyer closed the Return Request Five minutes after that, the buyer messaged me (on eBay) saying that she cannot use the eBay Re...

The seller robbed me and EBay is NOT helping!!

I bought and ítem in November. Even today i haven’t recived any answer from the seller for the product or the money back. I want to take actions with eBay and they send me to the same page over and over without any solution at all. This is disrespect...

shipping charges doubled

If you sell something on ebay and ship it other than the suggested ebay way, they will charge you anyway even if you don't print a shipping label. Terrible SCAM!!!

How to view variations from the order my buyer contacted me about?

I had a customer return an item because they no longer needed it. I clicked on order details from the bottom of the conversation and it is not showing what variation they purchased. I just wanted to confirm what they sent me back was what they bought...

2 Things I love about EBAY--Global Shipping & Shipping Label Discounts

We find a lot of things to complain about, don't we? But, today when I shipped an item via Global Shipping & I have another for tomorrow, I thought "what a deal". I pay to get my item to Kentucky and they do the rest. Saves me time, $$ and stress. An...

What happened to the Global Shipping Program and shipping to Erlanger KY??????

In the past, I could create a listing, choose "Global Shipping Program", and when an international buyer won the listing, I simply shipped to the Erlanger KY location and it was handled from there. I recently listed some items they way I always had, ...

Ship Cover Insurance

Is anyone having a problem buying ship cover insurance? It won't print the label keeps coming up "internal error". Called Ebay and they said they are working on it. It's been weeks.It will let me buy usps insurance. But, ship cover insurance is cheap...

Resolved! What good are NO RETURN policy if eBay allows buyers to misuse by way of Not as Described???

We have changed and made sure items listed state No Returns for Domestic and International. Now, every single buyer has stated Not as described and every single time I've had to accept the return and our listings states buyer to pay return shipping a...

missing shipping options

I read a post where ebay was no longer showing all shipping options offered by a seller if there was a cheaper/faster alternative to another offered service. However, I noticed some of my listings are now ONLY showing parcel select and are not showin...

Seller failing to follow through - A different question.

I purchased an item on Feb 8th and paid instantly. I have received no shipping or tracking information as of today. I have received no communications from seller. After today, I can file a claim and I understand the process involved. My issue is one ...

help who know for that

i have order that item ORDER NUMBER 11-04405-41984 and i did wait more and more days but didn.t sent ( didn.t shipp ) the item Seller and i writte to refund and i did resolve return only because i haven.t any other option , please what can i do for t...