Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

USPS... why

Crossing my fingers that i'll actually get my package by tomorrow. The one that was in Sparks where I live but went to Reno . Lovely tracking system though.

Adding a handling fee to auctions

How do I add a handling fee to the regular shipping charges? Can I do it when I am setting up my auction. I am just getting back into selling and things have changed a bit. Thank you in advance for any help on this subject!

How Is Tracking Information Used For Tax Purposes?

My wife recently purchased an article of clothing from her cousin. The item arrived quickly and upon examination, my wife found that it would not fit properly. She contacted her cousin who told her to simply send it back. No problem. However, her cou...

Ebay Charged Me for a Returned Shipment

I was charged for a Fed Ex shipment that was returned to me the next day for being 2lbs. over their weight limit. I got the weight down and then called Ebay on how to resend. They told me to generate a new shipment and not to worry about the charge b...

Can't choose First Class unless I choose flat rate?

So this is a new problem... When I try to set the shipping for my ads, I can't choose first class international as an option. I'm only given the various options for priority mail. However, if I switch it to flat rate, I'm allowed to use first class a...

how to handle speedpak shipping problems?

This holiday season was the first time I have bought muliple items that got shipped by speedpak. My kids both are taking Japanese and Korean so they ask for items that are just impossible to get in my area let alone the US. I have bought 100's of ite...

After a refund, how long does a buyer have to "confirm refund received"?

I sold an item that was very slightly damaged during shipping. The buyer wanted to return it. No problem, I accepted the return and paid for return shipping. The item returned to me yesterday and I promptly issued a refund. The refund has gone throug...

Resolved! Item Shipped One Week After Refund

I am the buyer I purchased an item on November 12 and it didn’t arrive on time. I was willing to wait a few more days because the seller was communicating with me. I waited but the package didn’t come so I called USPS to figure out if the package was...

Refund started but item not returned

I sold a Bear recurve bow to a customer in Germany and after it arrived he said it was bent and requested a refund on October 18th through the Ebay Returns. I accepted the return and it does not appear that he has shipped the bow. How long am I expec...

Resolved! How to get FedEx eBay rates to show on listing calculator?

Does anyone know how to get the FedEx eBay discounted rates to show on a listing calculator?I never use FedEx, but have 1 item with interest that is 14x14x14" and 12 Lbs gross.FedEx Ground/Home Delivery would be cheapest by far, but I've tried to add...

global shipping program question

so In the last 3 months since coming active ebay seller i had only 8 things sold. and still working my way and hoping more things will sell. I heard that global shipping program may help me lot in selling items. My question has to do with shipping . ...

How to lock in shipping rate and prevent buyer changing it after purchase?

Last two items I sold, the buyer was able to change the shipping cost and reduce it from the rate I specified. I can't seem to figure out where this can be changed so I can just specify a price and have the buyer pay that. How do you change this sett...

Resolved! What type of packaging should I use to return my item?

I recently purchased a pair of jeans that were advertised the wrong size so I'm returning them. I was told "free returns" upon purchase so I assumed I wouldn't have to pay anything. Ebay sent me a shipping label and I printed it out, but the issue is...

Sellers address for returns

I bought from a seller in the USA the item they sent is not what I ordered and the return address they want it sent back to is in ASIA!!What should I do the shipping to ASIA is more than the item.

How long to wait on hearing from seller?

Two days ago I made a purchase and still have not heard anything from the seller… Is that normal or OK? How long should I wait before there is a problem? I tried contacting the seller but still haven’t heard from them .