Shipping

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1-DAY PREFILLED HANDLING TIME HAS STARTED- WHAT IS BEST TIME TO AUTO SET? also 'Handling' IS ?

My question is what constitutes 'handling?" until we provide a tracking and print label or must we get a scan from the post office?also what is the best time to preset handling for west coast? ( what would give you the most time?)I also noticed out s...

Global Shipping item not received case

I sold an item to a customer in Italy using the Global Shipping program and customer later opens a case that he never received it. I called ebay and they said do not issue a refund to customer, GSP will cover it. They recommended I contact the custom...

Buyer lying and eBay should allow videos...?

So I sold a fragrance to a buyer and now (almost exactly 1 month later after leaving me a positive feedback) they are saying it is fake. I know for a fact it isn't and I even know the owner of the fragrance store I got it from (he will be giving me d...

Buyer claims box was opened at post office - wants to return

So this might get a little squirrelly.... Buyer wins auction. I send fragile vintage planter wrapped just as I do all my items and packed in a very sturdy box. Use heavy duty packing tape. Never opened the box after it was sealed. Buyer contacts me a...

Items not recieved.

Items are nine days overdue. Seller no longer registered on eBay, cannot contact seller. Does this mean I'm out of my items and my money?

Global Shipping Program just totally wronged me

This was the previous thread I posted on this: https://community.ebay.com/t5/Shipping-Returns/Buyer-is-claiming-I-sent-him-a-totally-damaged-item-when-it-s/m-p/30179077#M292052 After I asked the buyer to provide me photos of the damaged packaging, he...

Resolved! What kind of address is this! Confused!

What kind of address is this! Confused! We only have it set to ship to the US. So this address is confusing! FPO, AE 09645 It's showing FPO for City and AE for State. Everything I can find online is showing Military base in Europe. But we have US onl...

Moved to return an item but...

I already received the refund monetarily because the item wasn't as pictured (also for another reason but that's aside) and I was expecting the refund process to.. Give me an option to print a return label? But its just sitting there as 'return statu...

Don't use Global Shipping!

Ordered goods from UK (I live in Spain) in August. According to Global Shipping tracking they kept trying to deliver but apparently I was never at home, That is a lie as I was here all day long for 2 weeks waiting for the delivery. I contacted them t...

A way to offer optional handling charge (for better packaging)?

I am going to be selling a bunch of old PC Games on CD/DVD in jewel cases. Margins are already thin for these things, especially with shipping charges. If I put it in a CD cardboard box, the cost of the box, plus additional cost of shipping (because ...

buyer hasn't come for local pickup and isn't communicating

It has been over 60 days since the item has sold and the buyer shows no signs of coming. Last I heard from the buyer they claimed messages were not being sent and since then I tried to reply. Back when they originally bought the item they paid though...

35% Priority Shipping Rate Hike?! No Forewarning? RU SERIOUS!?

So I shipped something LITERALLY last week (9.22) in a priority medium flat rate box and it cost me $9.46. Today, one week later all of sudden the exact same box costs 12.80 to ship?! WHAT HAPPENED? Why wasn't I alerted to the price hike? I priced my...

2 returns and accounts are “broken”

I am fit to be tied! Can’t refund customers! I have had two back to back returns. One last week for $45 and one yesterday for $84. The EBay Refund Buyer link referred me over to PayPal last week (first dress) and showed an error today (second dress)....

Resolved! Free Shipping & Returns Policy - Buyer or Seller?

Checking my listings, I found a mix of settings depending on when Ebay implemented different "incentive" programs I am guessing. When trying to remember the different reasons, I am drawing a blank.... What do you guys do? I offer free shipping on all...

eBay free return is becoming a disaster.

I've been selling on eBay since 2009 and my field of work is electronics parts, I've been doing this job for more than 25 years and I haven't seen a nonsense policy like this in my whole life, this free return policy is not working at all and I'm not...