Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

GSP shipping and importation charges; erroneous free shipping indicator

I recently bought an item that indicated "Free shipping". On purchasing the item, however, two additional charges were added: GSP postage and GSP importation. In regard to the first, I raised the issue by sending a message to the seller, to which I a...

Attempting to sort out a purchase issue

Hi,I recently purchased a piece of furniture. The seller advertised it as in excellent overall condition but it has multiple problems, is unusable at present and is indeed a small project. I sent a message to the seller who offered me £20 refund whic...

User avatar by Rising Star
  • 258 Views
  • 3 replies
  • 0 helpful

Resolved! Asking for advice on how to handle return request situation

Hi everyone. As a somewhat inexperienced/ infrequent eBay seller, I'm looking for some insight and advice on how to handle a situation regarding a buyer asking for a return. Quick recap: I sold a high end collectible action figure in like-new conditi...

I haven´t got an answer from my seller

So here is my problem, basically I bought a note 9, the seller sent the note 9 to my address but got rejected because of my lack of communication, tried to reach out to the seller to pay a re shipment dont have a problem doing that, but I did not get...

Indian seller gave fake USPS tracking and ceased communication

In the description it says it is an Indian shop but item location was actually stated as US. Ok, I thought it was just a mistake, I wanted it to be from India because it arrives very fast from there. I bought a rather expencive item. Then I started a...

User avatar by Adventurer
  • 1353 Views
  • 11 replies
  • 0 helpful

Help me plz! I was into trap!! Seller is reach out for a yard after taking an inch -- be insatiable

Here is the thing. I bought an Airpods as he stated the authentic new on eBay. Then I found out is fake and it is been used. I required him to refund, he asked me to me close the return request return and give positive feedback then he will return th...

User avatar by Adventurer
  • 272 Views
  • 2 replies
  • 0 helpful

Beware USPS overcharges - cost adjustments

Wow, got to love the USPS. Not. Shipped an total weight of 6.2 oz bubble mailer on Feb 8. Inside was 1 package of 3 mini bath bombs weighing 5.1 oz. I rounded the weight up to 7 oz and printed a label for that amount. I ship these products regularly ...

User avatar by Rockstar
  • 511 Views
  • 5 replies
  • 2 helpful

Resolved! I mixed up shipping on two packages.

One of my buyers contacted me and told me that she received someone else’s package. She’s been very kind about my mix up. I sent her a prepaid label and she’s cooperating and sending the other buyer his package. Unfortunately, I’ve reached out to the...

Shipping with paypal on ebay managed payments

I signed up for the new ebay managed payments. The labels are still purchased through paypal, but there is no money going there now. Do any of you who use managed payments add money to paypal for shipping or just use a credit card?

Seller kept saying he would mail out my item...

So my purchase was a Joe Montana autograph that my seller told me included a Certificate of Authenticity (also known as a "COA") - thus proving the autograph is actually genuine & real. I messaged him before the purchase and he assured me he had a CO...

Resolved! Returned items and they show as delivered but eBay is saying I need to ship them?

So I check my messages and eBay is saying I still need to ship items that the seller has already received but it doesn't even have any options for me to do anything but close the return. How do I give them the info so they don't screw me out of my mo...

User avatar by Rising Star
  • 299 Views
  • 6 replies
  • 0 helpful

eBay returns in a nutshell

Buyer receives $900 item with $50 shipping. Opens return same day for the following reason: So what do the description and photo's look like? Yeah, I guess it was easier to check the UPC when they got it instead of looking at the title, description, ...

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