Seller News: April 2025
Stay ahead of the curve by diving into our latest updates
Stay ahead of the curve by diving into our latest updates
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I sold a NWT polo shirt3 weeks after buyer receives it, he opens returnsays shirt does not firalso says he removed tag but shirt has not been washed Basically he is going to return an item that has lost value because he removed tag How do I proceed w...
What are your constructive thoughts on free shipping or charging separately for shipping? Have you tried both ways and settled on one model, or do you offer a mix of free shipping and separate shipping depending on your items? Here are some of my tho...
I shipped figurine, unfortunately, it was broken. I paid for the shipping 50$ that includes an additional insurance. When you file the claim with USPS they refund only cost of the item or the shipping cost too? Thank you
Has anyone ever had a scan says "Held at Post Office at buyer request" as the last tracking record. At the top of tracking says "Delivery Attempted" in red. It has said this for over 10 days (12 days since expected delivery date). I'm really dreading...
Hey everyone, I am fairly new to ebay, and I have tried to not deviate from shipping first class mail (under 1 pound) or flat rate boxes...but it's time for me to spread my wings! I have 2 items that I have questions on... 1) I am trying to ship a ba...
Is it okay if buyers pay just the general Priority shipping rate and I end up shipping in FREs? It's hard for me to calculate ahead of time exactly what kind of container it will fit in (sorry, don't have the time or space to package everything up be...
Good morning Trinton (and everyone!), can you help me with this issue? Return ID: ******1870Buyer returned item in open box condition with some damage, so I needed to deduct 20%.Return system hasn't been working on the web site, every time I try to r...
If a buyer doesn't like a product, how would he go about getting a free return for an item that advertises free return?
I think sellers should join us and not accept products that have been used and only refund the money for unused products or remove the seal, e bay does not give us the necessary protection because it takes care of buyers but does not give value to se...
My item never came and the seller won’t respond and it says in transit for the 4th week what’s going on??
I am assuming the buyer puts in Puerto Rico in the country box (as it is a bit confusing to them). If USA is not entered into the country box then I cannot print a label thru ebay nor paypal it says country selected is not supported. Then I must manu...
Very frustrating. Doing some shipping today. Using the ebay shipping calc before listing with large envelop (poly mailer) I show $1.45 USPS First Class Package. But doing shipping label now and it says USPS First Class Package at $2.75.
I just got 2 returns today and have been on Managed Payments for almost 2 months. I don't get returns often, so not sure how this works. I just initiated a refund on one of the items. It shows that Ebay has to approve the refund (it would typically c...
Hi there, I purchased an item on Friday, and I saw no estimated delivery date, I understand that the seller isn't required to notify when an item is shipped or provide a tracking number, but I'm unsure when to expect the item since there is no EDD. A...
How do I file a claim and get my money back on an item that was never delivered to me because it was misdelivered? IF I file an INR, eBay will revert to the tracking info which shows "Item delivered at mailbox." It wasn't. To preemptively answer the ...
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