Shipping

Forum Posts

Sorted by:

Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Iphone returned locked to buyers apple id

I sold a buyer a metro pcs iphone that was brand new sealed in the box and listed as use for metro pcs only. The buyer emailed me prior to buying asking if the phone could be unlocked. I replied letting them know that i was unsure of metro pcs unlock...

How to cancel an order I placed with a Chinese seller

On Feb 20, I bought a crystal purse from a seller in China and paid with an eBay gift card. With all the news coming about workers being encouraged to stay home and the country practically being shut down, including outbound shipments, I don't think ...

Resolved! What's going on with First Class international shipping PRIORITY "ebay send /LAX"

Just got an order for a shipment to Spain, First Class international mail. Printed the label and everything is normal just like I've been doing forever... filled out the customs form for the address in Spain, processed & paid like normal. Went to pri...

How to buyers see that I have a 2nd shipping option? They keep purchasing using the higher rate+

For example, I have a bundle of two notepads that is a little over a pound. For most buyers the automatic economy shipping (parcel select ground) is selected and is the cheapest option. However, for buyers that are across country from me ( I am in NY...

Partial order received, seller not helpful

Won a listing for some snowboard lenses. The specific model I needed was hard to find and I got them at a really good price. Part of why I bought them was that the description stated that they come with a form fitted hard case to protect them. The or...

Invalid address but it's not

So, recently I just bought two items. One was delivered successfully to my address, the other did not because it was labeled as an 'invalid address' and was returned. I got a refund for it thank goodness. What I'm trying to figure out is, why have I ...

US Territories

I have a customer in the Virgin Islands that is not able to check out. I dont have the US Protectorates checked in exclusions. any ideas?

Managing 1-Day Handling Time

Hey all, For those who offer 1-day handling time: how do you manage that with the inevitable life-related situations that occasionally come up? I ship the next business day 99% of the time, but there's always that 1 day out of 100 when something impo...

Need Advice/Opinions on "not as described" cellphone

So I bought a phone from a seller that was "for parts or not working" . No return- OK. The phone was described to be working, but has a screen that freezes. I bought it. I fire it up, and it does work. But it will not connect to wifi. I can have it s...

Hello please help and advice

Spoiler (Highlight to read)Spoiler (Highlight to read)Hello i have open an item not received case after more than 1month from shipping date now its updating on the tracking but still not received the item.Do I need to closed the case or wait until I ...

Printing Half Page Postage labels now a problem

Ebay has added tracking on the bottom of the (Priority) postage label page. The bottom half of the page used to be blank. I use half page stick-on labels. Now my self-sticking labels are wasted with tracking information that I do not need. The tracki...

RETURNS! RETURNS! RETURNS! What Is The Most Profitable Strategy Long Term?

Good morning everyone! I am a fairly new seller on here. I started selling things on Ebay regularly in July 2019. I have made a lot of mistakes and made a lot of improvements over the last 8 months. When I started selling I quickly adopted the (No Re...

Buyer says item does not fit description.

So I have recently sold a shoe for around $1,000 and shipped it to the buyer no problem. When the buyer received the package he said that he didn’t like the material the show was made out of. Is that my fault for not putting what the shoe is made out...

Shipping return to sender

USPS returned first class package. Return to sender. No Problem and everything thing is correct. Even buyer confirmed address.Why should I have to re-pay postage if the post office can't read and do there job..?

Buyer requested return and refused delivery

Hello, A buyer bought an item from me. I offered free priority usps shipping. While the item was in transit to the buyer, the buyer requested a return with the reason of "changed my mind". eBay auto accepted the return and is currently in "progress"....