Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Refunds and Paypal Balance

OK, I always transfer all my money to my bank account as soon as I receive it in PayPal. Obviously that is something I need to stop doing since refunds now require a balance in PayPal. I have a refund coming back today and a 0 PayPal balance. I have ...

Item is not working and not listed for return !!!

Hello,I ordered many office 2016 pro plus at 16 october 2019after I formatted all the computers in network and reinstalled the office none of keys worked at all for activation.I selected to activate using the phone and followed instructions from Micr...

Resolved! The eBay Buyer's Guarantee Feels like a scam

I'm an international (Europe-based) buyer, and often purchase items on e-Bay.Recently, I purchased 4 items (or lots of an item) from a US business seller, for about 30$ total.Instead of sending 4 items, the shipment I received contained only 3. I did...

Lost after Kentucky GSP

Has anybody been in the same situation?I am waiting for a package from eBay. It was sent to the global shipping center in Kentucky, and are going to Norway. It says that it has been shipped from the global shipping center 30 January, and customs clea...

Wrong address - Just get buyer to confirm in a message

So I have a buyer who filled out their shipping info incorrectly, and long story short, they left out the city. I can't print a label since the info is messed up, but both Paypal and eBay see the address as valid up until the point of shipping. I don...

Fake return scam...again.

So, for the 2nd time in a few months I was subject to the same fake return scam. I made a pose about what happened to me the first time aka my watch is gone AND had to refund the buyer. Ebay didn't care but I do plan on trying again to get my money b...

Adding Insurance to USPS Packages

For higher priced Buy It Now items, how do I add insurance to the shipping costs? Does it go into the "handling" field? Thanks for your help. I learn something new every day!

Who is responsible

I sold an item and shipped with fedex. The buyer wanted a refund for the item. If I refund them am I responsible for the cost to ship the item to them originally.

Followup - Was I scammed? (Seller account compromised)

So, I posted a few days ago about buying a possible knock-off was (the price was way cheap compared to other sellers). Anyway, I got an email from CS to say: "We're writing to let you know that an unauthorized third party may have accessed the seller...

Let's Discuss Shipping Options, Ideas, $$Saving, Issues.

We all ship our items. I imagine there are so many different methods we use as there are different sellers. But, over time, we've bound to have learned some do's and don'ts that work best for us.Would you be willing to offer some advice?? I've learne...

Resolved! I can't think of a subject so please read it anyway, it's important.

Hi eBay community, this is Carrie. It's my first time asking a question. I have read previous conversations and it has helped me out so thx. Ok so I shipped out a item on Dec. 13, 2019 and it arrived at a P.O Box on Dec. 17, 2019. On Dec. 24, 2019 th...

Cancel Order After Printing Fedex Label

Hello all,I sold an item and printed a fedex label. The buyer requested to cancel the order after the label was created but before the item has been shipped. I cannot void the label as it is fedex and I cannot see any options for cancelling the order...

GSP combined shipping costs

I have offered combined shipping on a listing , buyer has bought thru gsp and is getting charged postage for all items, how do I refund the extra shipping charged?

shipping address change

Buyer bought and paid for item....I shipped right away and then received email from them asking to change address from 45th to 47th street...could be legit but I told them to contact the post office They asked me to because they were in Brazil. They ...

Buyer ask for a refund without receiving the item

Hi! It´s my first time in the community, I came to ask some advice, I sold an item to a buyer in the USA (I´m from Chile) and the shipping it´s done by UPS (Pretty trustworthy), it has some delay because the mail works slowly here to start, and with ...