Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

What is the incentive of using DHL?

I order a lot of stuff online, and every once in a while I run into a seller who uses DHL.. And, every single time I run into a seller who uses DHL, I run into problems receiving tracking updates and receiving my stuff in general.. I'm sorry, but DHL...

Customer from Australia wants to buy an item from me but can't.

A very patient customer has been trying to buy something from me but it wont let her. She gets the following error message: I have GSP for all my items. I have no locations blocked. I double and triple checked this particular listing, it is set to ac...

Tracking shows item delivered to wrong address.

Sold a item. Printed out the shipping label and shipped it out as usual. The customer contacted me today that she hasn't received the item and the tracking shows it was delivered yesterday to a po box NOT in her city. The correct address was on Sheri...

DONT buy ebay giftcards

I tried refunding an ebay giftcard with 56$ on it, i get it refunded but the money doesnt go to my bank, paypal or giftcard now im out of money and the caller support wont help

Seller delaying refund

I had purchased a listing that comes with the main item and an accessory. When I received the package, only the accessory was in there, so I filed a return request. The seller accepted the return request the same day, then messaged me with a claim th...

how to refund without having the buyer return?

they email me this: hi, i received this tightly packed tiny package, shook it down and cut across the top. It was packed in so tightly that the scissors cut two slivers of cloth from the front of the shirt. thanks. Inexpensive item, I just want to re...

IS THE SELLER WRONG??

Here is the issue I'm having with the seller.. I ordered a guitar Case and paid $49.99 + Tax and it was received defective. The seller who is BIG on ebay does not allow exchanges so the item must be returned then I would be refunded and then re-order...

Return privately or through ebay?

I bought an Asus zenfone recently. The title was not working for parts but the description said no such thing.I emailed the seller and was assured this phone will work that he had to title it that way due to not being sealed in box and no ear buds in...

Resolved! First Class or Priority

I sell some clothing items that are under 1 pound to ship, First Class. But, I want the Customer to have the choice of Priority Shipping if they prefer. I have a Policy that is called First Class or Priority, Customer Choice, I have selected First Cl...

Resolved! Help! Item delivered to wrong address!

I bought a $210 SoClean 2 CPAP cleaner for a Christmas gift. E-Bay sent me a shipping message stating I'd receive it on Monday 12/9; however, when I clicked on the tracking no. it said it was delivered to Lexington, Ky. I'm in Central, IL! I wrote th...

Top of labels cut off when printing with Dymo 4XL, Printing without saving?

Greetings! New to the seller community... but did a lot of searching on this topic and couldn't find this specific answer... When printing labels with my new Dymo 4XL, I have an issue with the top 1/8" or so of the label being cut off, and I'm afraid...

#shippingselfiesweepstakes

#shippingselfiesweepstakesELF ON DUTY #shippingselfiesweepstakes

Resolution center

Hello, I asked eBay to step in for an item that has not arrived .The case is resolved 29.11. , with following answer - "We didn't receive valid tracking information from the seller"But I haven't received a refund . http://prntscr.com/q9665zDo I have ...

Refunds

I recently bought an item for $189 this was £155 Sterling. The shipper said my purchase could not be delivered a month after purchase. The shipper refunded $189 to which I received £144 Sterling. I have lost over £11 on an item I didn't receive. To m...

Resolved! A few quick Shipping questions

Hello community, I am new to selling and wanted to ask a couple of quick questions. I've done my research but just wanted to clarify on a few things! If the listing says USPS Parcel Select Package but I switch it to a faster shipping USPS Priority Ma...