Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Resolved! Question on return shipping labels

As a seller who offered free returns, with automatic approval, do I still need to click "Buy Return Label" or isn't is already approved and available to my buyer? I don't want to end up with two

Watch your packing

Just a reminder that the mail stream is getting heavy. Ciber Monday deliveries haven't even hit yet and this was my little Post Office yesterday morning Yikes dont know why that is sideways. But you can see that already 2 pallets have been emptied an...

# days allowed for buyer to return item in "item not as decribed case" HELP

I have a lying buyer who won her case against me for an item not as described case. Case was decided on 12/2. Ebay sent a label to buyer. Buyer printed on 12/4 but has not shipped the item. I thought they had 5 business days to ship the item. I calle...

Resolved! Buyer paid and now wants to upgrade shipping.

My buyer just paid for the item and sent a note that he wants to upgrade the shipping. I've seen it mentioned here that I can just send him a PayPal money request for the difference. Problem is, don't you have to have the buyer's email to send the re...

Resolved! Buyer pays shipping

Is there a way to list an item and specify the buyer must pay for the shipping? After the sale is final. I assume once it is sold I would determine the shipping and have the buyer make another payment to PayPal.

Resolved! Misdeivered

I bought a gift last night an expected delivery was 12/20. Tonight it show delivered to NY I AM IN IL. Do I have to wait until after 20th or sincit show delivered am I sol?

Returned item per ebay policies. Package was returned to sender as "no such address"

So I had to return an item due to it being not as described. I went through ebay return system and got approval. I printed out the label ebay gave me and shipped it out. It eventually comes back to me as "returned to sender" with "no such address". H...

USPS Tracking number problem! can’t track

HelloI bought mobile phone from the seller with (97 review) 100% feedback. He mark item as shipped, when i checked tracking number i noticed that it was not usps tracking number and it can’t be found in usps system. I wrote 5-6 messages to seller but...

Now I Have a Negative Balance on a Refund for Sales Tax??

I have had more issues just trying to refund a buyer for an item she didn't want than I've ever had in the decades selling on Ebay.I finally got the poor woman her refund only to log into my Paypal account and see it's a negative balance...because I'...

Lack of planning on your part does not constitute an emergency on my part.

I am sure every seller makes a genuine effort to get everything out the door in time for Christmas. But buyers - PLEASE!!! do not wait until the last minute to buy something and then get mad at us if it shows up late. In Quantum Mechanics there is a ...

Ask Me Anything - Jordan Sweetnam

Jordan Sweetnam, SVP & GM, Americas Market, wants to hear from you. He wants to know what is top of mind for sellers and address your top questions!We've opened up a question exchange for you to submit questions. You can submit questions until 5 pm P...

Refunds for "Open Box" items.

I sold a headset as "open box". In the description I specifically stated that "no other testing has been done".The buyer is saying that it does not work. What, if any, are my refund obligations?

Fast, Low Cost Packing a Full Sized Desktop Computer

I have at least a dozen vintage PC's that bring $75-150 on eBay and am considering listing them. I think the UPS mantra is Double Box w/2" cushioning. Too bad someone doesn't sell Double Box pairs precisely for this UPS requirement. Box prices are no...

GOT a Refund but without the shipping cost, is it fair?

hi, i bought this itemhttps://www.ebay.com/itm/392485833015regretted, let the buyer know, send it back, got a refund but only the item cost, which is approx 41.24$the shipping cost was about 25$ and didn't got it, is this normal? standard?

Phone stopped working after a few months

I have a friend who bought a refurbished iPhone 7 from a seller on eBay in March of this year. The phone was working fine for the first few months and now the phone doesn't charge or take pictures. Is the phone still covered by the eBay Money Back Gu...